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Manager Insurance

Dallas, Texas, United States
September 13, 2018

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Rozella Parker

510-***-**** Anna, TX

Experienced Business Analyst/Manager with a nearly 10 year track record of consistently producing and delivering business process and strategies. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

●Strong Data Security Mapping Knowledge

●Strong technical writing / documentation

●Ability to multi-task in a fast-paced environment

●Ability to translate raw data into readily-consumable and professional reports

●Excellent with the Application Lifecycle management system (ALM)

●Strong Knowledge of Penetration Testing, Regression Testing

●Scheduling and Conducting meetings with Clients

●Strong leadership abilities

●Excellent Implementation of turning Test Cases into processes and procedures

●Strong Risk assessment using methods to identify risk, probability, impact and how to mitigate those risks


Mortgage Reviewer/Auditor Consultant, Protiviti (contract)-Addison, TX February 2018-Present

●Conducting compliance audits for several consumer compliance regulations; Regulation X, Regulation B, Regulation C, and Regulation Z.

●Review documents for exceptions within escrow mortgage loan files to make sure the borrower was not charged unnecessary fees.

●Performing loan reviews and audits on hazard, flood, private mortgage insurance, HO6 insurance, County tax, and City taxes for timely disbursements.

●Researching discrepancies in loan accounts and interpreting state laws and guidelines.

●Reviewing and calculating escrow accounts for timely disbursements.

●Auditing escrow analysis statements for escrow payments, accuracy of escrow cushion, accuracy of surplus, shortage, deficiency calculations, surplus refunds, and shortage/deficiency distribution.

●Review and validating refunds in escrow accounts and calculating balances.

●Auditing and reviewing accounts for private mortgage insurance termination and Lender placed insurance and the fee’s

●Reporting information and findings to upper management on exceptions daily through reports and write ups.

Business Analyst/Quality Control, Hewlett Packard (contract) – Plano, TX 2016 – 2017

Worked at MERSCORP Holdings, Inc. (Mortgage Electronic Registration Systems Corporation) who owns the MERS System; a national, electronic-registry system that tracks the changes in servicing rights in registered mortgage loans. Effective communication skills to ensure deliverables met expectations with both internal and external stakeholders was critical to my success.

●Processed Change Requests (CRs), working in close collaboration with the assigned technical resource. For assigned CRs also did the following

oAnticipated cross-functional impact and documented business requirements and designs.

oServed as the first point-of-contact for both internal and client stakeholders.

oReported status and obstacles to project leadership.

oUpdated and conducted reviews of release documentation.

●Working with developers to Write SQL Scripts with changes and exceptions needed for the MERS operating systems.

●Perform focused security risk assessments of the enterprise, business processes, and information systems.

●Maintain the information security risk register to document new risks and follow-up on remediation actions for existing risks to the MERS system.

●Design and conduct valid and reliable risk assessments based on the FAIR risk analysis methodology.

●Align security policies and standards to industry regulations, standards, and compliance requirements for stakeholders and clients.

●Identifying, analyzing, and influencing the management of information risk across the MERS system and for ICE.

●Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.

●Provides support for security-related projects as assigned.

●Use Automated and manual testing using JIRA to keep the User Acceptance Testing (UAT), Production, and Quality Assurance (QA) systems in compliance.

●View and validate Automation Test Results including Test runs, test steps, and storing bulk update features to make sure expectations are achieved during the testing process, along with attaching screenshots.

●Perform testing on various software, telecom, and reporting systems

●Anticipated cross-functional impact and documented business requirements and designs.

●Creating and editing Business Requirement Documents (BRD’s) for testing and configuring the MERS system

●Served as the first point-of-contact for both internal and client stakeholders

●Reported status and obstacles to project leadership.

●Updated and conducted reviews of release documentation.

●Presented solutions in client and Member overview sessions, focusing on end-user concerns.

●Checking for Firewalls when member and clients logged into and out of the system or change passwords to insure the identities were authenticated.

●Was responsible for source and version control of data masking for clients and members personal information and security systems could not be hacked.

●Edited or created Application Lifecycle management (AML) templates for reporting.

●Implemented an agile methodology to resolve defects using Agile Management software. Changed defect turn-around from ~1 week to approximately 24 to 48 hours.

●Conducted regression and integration testing and signed-off on each sprint.

●Completed user stories.

●Assisted with data modeling, process flow analysis, data mapping, and refined business processes for MERS daily process in completing security system checks.

Business Analyst/ Mortgage Lock-In Admin I/Community Redevelopment Loan Processor,

JP Morgan Chase-Military Services – Coppell, TX 2011 – 2016

●Reviewed and analyzed organization business needs for the Military, Regulation B and Regulation X line of business while coordinating Executive level management meetings.

●Ensured internal and external production, audits, Service Level Agreements (SLAs), and quality standards met with system and process enhancements developed from changes to the EPIC system.

●SME on the EPIC (Employee Performance Information Center) system.

●Monitored testing results from the internal auditing process.

●Handled exception items, resolved complex issues, and oversaw departmental projects.

●Delivered SharePoint programs including troubleshooting and performance tuning.

●Worked closely with the Internal Controls, Operations, Business, and IT to resolve financial / operational control issues.

●Provided clear, strategic updates regarding issues requiring timely escalation and resolution.

●Used techniques such as sampling, model building, and structured analyst to ensure solutions are efficient for the Military, Regulation X and Regulation B departments.

●Responsible for quality control and quality assurance testing for military programs including research, and partnering with other businesses to meet project deadlines.

●Coordinated with business managers and business line control leads so all issues were addressed to create functional designs across applications.

●Used PowerPoint presentations created from excel sheets and SharePoint sites for weekly and/or monthly communication of audit findings to senior management.

Automobile Loss Mitigation Specialist, Capital One, Plano, TX 2010 - 2011

●Primary contact for customers and approved third parties regarding internal and federal modification plans.

●Managed all confidential correspondence for customers.

●Provided collections services to avoid credit default claims.

●Conducted research and resolutions of account escalations regarding vehicle loans and default steps.

●Liaison between customer, collections, and repossessions departments or counseling.

Senior Legal Subrogation Manager, Financial Claims Inc., Kirkland, WA 2007 - 2010

●Developed and administered training program as vetted against the Fair Debt Collection Practice Act and by client Insurance Companies that enhanced the efficiency of all 50 state laws.

●Working with insurance companies on their claims management software systems to keep claims within costs, scalable, and flexible to the company.

●Responsible for verifying the Infosystem information, and hardware before attorney’s had to meet with other attorneys for insurance companies for settlements or legal action.

●Assigning Subrogation Analysts to investigate insurance claims by finding out any additional information on the insurer to help the attorneys complete the claims.

●Day-to-day team management of five employees, including interviewing, hiring, training, and terminating.

●Performed daily management of business tracking spreadsheets, confidential reports, typed correspondence, tracked and ordered office supplies, prepared accounts invoices, posted accounts receivable, prepared business reports, scheduled conference calls, coordinated office events, created PowerPoint presentations, meeting scheduling, calendar updates, and conducted new hire orientation.

●Handled negotiations and managed settlements between insurance companies, attorneys, and consumers; compiled accounts with adequate assets, determined if legal action would produce positive & productive judgments for clients, and investigated the background of the lawsuits related to vehicle loss and default situations.


●Master of Science: Organizational Psychology, University of Phoenix, Dallas, TX

●Bachelor of Science: Criminal Justice, University of Phoenix, Seattle, WA

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