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Customer Service Sales

Dallas, TX
September 13, 2018

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Shala Jones

[**** Vancouver Dr.Fort Worth Tx][817-***-****][]

Objective: To obtain a position with a dynamic corporation where I can utilize my skills and experience to improve operations, increase profitability and Enhance growth.

Work Experience:

Corelogic Contractor

Property Taxes

April 2018-June 2018

Received Average of 30-50 calls daily assisting customers with property taxes and exemptions, Resolved issues with Escrow and non Escrow accounts for all lenders also adjusted tax lines worked with the Taxing Authority for accurate due amounts for disbursements . Assisted customers and resolved issues with delinquency and property tax sales or Liens.

TD Ameritrade Contractor

Financial Representative

February 2018-March 2018

Received average of 60- 70 calls per day assisting clients during the merger from Scott’s trade,helping from navigation of setting up clients new investments accounts and assets to providing accurate information about the market Dow Jones, Nasdaq,and S&P and types of stocks and bonds also helping clients transfer funds and set up IRA accounts and mutual


Technical Support

July 2017-Jan 2018

Delivered service troubleshooting 24/7 inbound call on average of 50-70 calls, and support to end-users using and operating multiple security systems and interactive services offered to customer

Gather customer information and determine the issue by evaluating and analyzing the symptoms

Scheduling technicians upon issue

Accepted Payments .Quotes Sales on equipment.

Bank of America

Fraud Analyst Contractor

October 2016- April 2017

Worked in a fast paced corporate environment.Monitored daily bank transactions and activity with BOA checking accounts, preferred accounts, business accounts and Merrill Lynch provided excellent customer service to customer & Prevented fraud\fraud detected

Answered on average 50-70 incoming/outgoing phone calls daily Investigate forgery and theft within customers’ accounts and transactions by using multiple systems.aced corporate environment.

Monitored daily bank transactions and activity with BOA checking accounts, preferred accounts, business accounts and Merrill Lynch provided exceptional customer services.

Monitronics Security

Sales( Win back)

June 2016-September 2016

Sold products and services to customers and negotiate contracts with the aim of maximizing profits.made inbound and outbound phone calls, selling security services to customers establishing new business negotiating contracts and packages, and aiming to achieve monthly sales targets.

Kohl's Corporate

Credit Risk Analyst

August 2015- May 2016

Answered 40-50 calls daily in regards to Kohl's Charge Cards

Increased daily limits and approvals, Researched required information upon available resources provided customer with products and services information . Updated customer information into system processed orders, forms and applications.

Identified and escalated priority issues route calls to appropriate resources did follow up calls with customers when necessary, documented all call information according to standard operating procedures. Provided excellent customer service and one call resolution.

Dialog Direct

Senior Analyst

April 2014- July 2015

Worked on the Escalation Team for our Client resolving Escalation from customer Service due accidental and Supplemental claims. worked 12-18 cases daily .

Research customer Policies for qualified filed claims and pay out, processed documentation and updated customers information. Made outbound phone calls to customers for resolutions and denied claim status. cleared queue daily of Escalations .



Masters Senior High School

Trimble Technical High School (2008-2011) High School Diploma,Skills

40 WPM, Nice,A2C Lotus 1-2-3, Microsoft Excel, WordPerfect Microsoft Word, CT,Cisco

Datatrac,SAP, Solid computer skills, Switchboard, Data Entry,Detailed knowledge of Windows applications

Customer Service Excellence Team Building/Training/Supervision, Bookkeeping &; Payroll Kronos,Adanis, Model, Synergy, Flash, Fiserv and Black Knight


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