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Customer Service Pharmacy

King of Prussia, Pennsylvania, United States
September 13, 2018

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Ryan Smith

*** ******* *****, *** *** King of Prussia, PA 19406


Qualifications Profile

Dedicated and experienced Pharmacist with strong patient-liaison skills within diverse clientele populations. Unparalleled management background and record of established customer loyalty.

Organized and efficient in prescription evaluation, patient needs assessment and orchestrating safe and accurate dispensing while remaining compliant with legal standards.

Proven team leadership and management excellence in fast-paced, high-volume urban environments. Able to mentor junior staff to exhibit high-quality standards and practices.

Superlative listener, communicator and educator with capacity to enforce effective patient counseling and establish trust and loyalty; basic proficiency in Spanish.

Natural business strategist with customer service and financial acumen; broad success establishing prompt, pristine and profitable workplace operations.

Advanced knowledge of industry technologies, to include RxConnect, Enterprise, NexGen, ScriptPro, AbacusRx, KirbyLester Robotics, Windows OS and Microsoft Word and Outlook.

Licensure and Certifications

Pennsylvania Pharmacist License and Immunization Certification

New York Pharmacist License and Immunization Certification

CPR Certification (CPR, BLS, and AED Operation)

Medication Therapy Management (MTM) Certification

Professional Experience

CVS, Philadelphia, Pennsylvania

Supervising & Staff Pharmacist, 12/2013 - 2018

Endeavored as a diversified, multifaceted, ever-evolving practitioner. Spearheaded care in varying metropolitan locations day and overnight. Enlivened individual stores for extended periods while also assisting with widespread coverage gaps. Exceeded full time hours regularly.

Satisfied coverage needs in stores dispensing in excess of 7000 prescriptions per week, stores with no other staff present and overnight stores demanding 7, and at times up to 10, consecutive 11+ hour night shifts.

Advocated and administered all immunizations allowed by state to include Influenza, Pneumonia, Varicella, Zoster, HPV, MMR, Hepatitis A & B, Meningitis and Tdap.

Executed 20 off-site Influenza clinics, oftentimes administering extended immunizations.

Volunteered care, consultation and medical insight respectfully via any professional human-connecting means of communication beyond RxConnect software.

Performed duties of any staff member when needed but also instituted an atmosphere where staff appropriately utilized and respected role delegation to optimize efficiency.

Deployed a mindset of understanding, higher learning and continuous quality improvement.

Recognized positive performance regularly moreover coordinated efforts that illustrated how a staff that operates as a team maximizes potential for satisfaction and success.

Price Chopper, Syracuse, New York

Staff Pharmacist, 11/2011 - 9/2013

Augmented community ability to thrive inside a neighborhood by providing pharmacy services within a grocery environment. Educated customers to elicit trust and long-term loyalties. Curated medication orders and satisfied clientele inquires via face-to-face interaction, telephone conversation and electronic correspondence.

Accelerated performance and innovated business strategies to improve efficiency and proceeds. Contributed to 50% peak increase in prescription sales.

Enrolled in excess of 40% of patients in automatic refill program. Implemented exigent compliance reminders to support health goals.

Delivered multiple influenza, pneumonia and shingles vaccinations and vaccination clinics. Established largest external immunization administration relationship in company history with local senior living complex.

Expanded community awareness of pharmacy services. Cultivated relationships through consultation, in-store tabling and MTM services. Demonstrated pharmacy potential for holistic evaluation of medication profiles and overall health.

Collaborated with Enterprise software to efficiently fill orders and uphold accurate records. Maintained pharmacy equipment firsthand to ensure uninterrupted service.

Mentored pharmacy staff to demonstrate prompt service responses to high-priority needs.

Rite Aid, Syracuse and New York City, New York

Supervising & Staff Pharmacist, 7/2007 - 11/2011

Championed key team-leadership role for several locations of major retail chain. Empowered operations for high-volume (3,500 prescriptions/week) metropolitan location. Processed, assessed and approved prescription orders according to legal and safety regulations. Liaised with doctors, nurses and staff to ensure accurate and timely dispensing.

Implemented NexGen pharmacy software for prescription preparation and dispensing. Navigated ScriptPro robotic dispensing system, drive-thru facilities and cash registers.

Modeled exceptional standard of warm and personal patient care while quickly and accurately processing high volume of prescription orders.

Tracked pharmacy work flow and volume. Noted strengths and weaknesses to improve efficiency of employee practices.

Excelled at maintaining high-functioning and fully operative pharmacy for both large-workplace and small-staff environments.

Trained, directed and evaluated performance. Evoked necessary delegation for teams of 5-16 total Pharmacists, Technicians, and Cashiers.

Administered influenza vaccine.

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