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Office Service Representative

New Delhi, Delhi, India
September 15, 2018

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Date of Birth August **, ****

Languages English, Hindi, Sanskrit, Spanish

Spouse Ajit Singh Gulliya, Businessman

Children Two Daughters, born in 2007 & 2009, Studying in D. P. S., Vasant Kunj.


To be associated with an esteemed organization, where I can render my level best service with creativity and improvement in mind to ensure that the vision underpins the strategic direction of the organization and forward planning at all levels.To handle responsible and challenging work culture that harnesses my skills and knowledge. I want to be a part of an environment that promotes team efforts and provide opportunity for value based growth while making a significant contribution for the organization.To share the knowledge, which I have gathered over a period of time, for the betterment of the institution.

Educational Qualification:

Sl. No.

Examination Passed

Year of Passing

Name of School / Institute

Name of Board / University

% of marks obtained

Subjects / Remarks


Secondary School

March, 1992

Govt. Girls Senior Secondary School, Shahpur Jat, N.D.



English, Hindi, Sanskrit, Maths, Science, Social Studies


Senior Secondary School

March, 1994

Govt. Girls Senior Secondary School, Soami Nagar, N.D.



Shorthand, Typing, Secretarial Practice, Office Management, Economics, English, Hindi.

Present Position:

Name of Post

Name of Institution / Organization




Total Experience

Personal Assistant

G. D. Goenka Public School, Vasant Kunj, New Delhi

April 03, 2017

Till Date

1 Year & 4 Months

16 Years

7 Months

Currently there are more than 50 schools running across India and I am responsible for taking care of the following:

1.Emails Checking, Labelling, Printouts, Filing, Feedback, Coordination, Correspondence, Interaction, Communication, Presentations, Phone Calls, Appointments, Record of Visits

2.Domestic and International travel itineraries, Appropriate follow-up, Maintaining a well organized calendar including external and internal meetings, speaking engagements, agendas

3.Reminders about upcoming commitments and responsibilities, Assess, Prioritize, & Anticipate conflicting or situational needs

4.Develop & Implement Creative Solutions, Maintaining balance among multiple priorities, Handle matters expeditiously and proactively

5.Focusing on projects, Follow-through on projects to successful completion, often with deadline pressures, Resolving operational and administrative issues before they arise

6.Short hand Dictations, Typing, Bills, Back Up in Drive, Daily Reports, Monthly Reports, Inspection Report, Minutes of Meeting, Speech, Confluence, Workshops, Seminars, Conferences

7.Orientations, Assignments, Policies, Question Papers, Lesson Plans, Manuals

Appointments held before joining the present post:

S. No.

Name of Post

Name and address of Institution/ Organization







Secretary to Exec. Dir.,

Joint President (Operations) &

G. M. (Unit Head JVC)

Jaypee Vasant Continental Hotel, Jaypee Group, Vasant Vihar



3 years

5 months

15 Years

3 Months


Nursery Teacher

Dr. Radhakrishnan International School,

Defence Colony



1 Year

1 Month

11 Years

10 Months


Pre-Primary Teacher

Udgam Play School, Kalkaji



8 Months

10 Years

9 Months


Secretary to Sales & Marketing Department

ITC Marriott WelcomHotel, New Delhi (Now “Sheraton”), Saket



2 Years 2 Months

10 Years

1 Month


Customer Care Counsellor,

MIS Officer & Paging Service Representative


India’s largest Paging Service Provider,

Nehru Place &

Safdarjung Development Area



6 Years 2 Months

7 Years

11 Months


Customer Care Counsellor



1 Year

4 months


MIS Officer



1 year

6 months


Paging Service Representative



3 years

4 months


Secretary to Managing Director

Oceanic Water Engineers, Composite Aqua System & Equipment, Shahpur Jat



7 Months

1 Year

9 Months


Secretary to Managing Director

Kanu Estates & Chambers, Siddharth Enclave & Sanwal Nagar



1 Year 2 Months

1 Year

2 Months

Computer Skill:

Thorough knowledge of windows MS-Office.

Other particulars, job responsibilities:

a.Financial: Reduce Cost of Operation in G.M. Office.


i.Handling all Incoming/ Outgoing faxes and distribution of the same to the respective departments/ persons. And ensuring there is no delay in handling faxes (Incoming/ Outgoing) within 5 Minutes of receiving the fax to concerned department or HOD.

ii.Handling incoming & outgoing emails & sending prompt and timely replies and ensure that Incoming and Outgoing emails to be responded with 10 minutes once approved by G.M.

iii.Handling telephone calls of G.M. Office. Professionally and effectively, handling of phones at the office ensuring the desired brand image is maintained.

iv.Managing external customers request for contact/ meetings with G.M. Office and Management Team. Effective and positive co-ordination with G.M. at all times with no errors of understating of common objective of the hotel.


i.Handling of all the correspondence in G.M. Office and distribution of the same in respective departments. Immediately handing over the document to concerned HOD. Ensuring consistent and effective follow-up.

ii.Tracking of Hotel licenses for renewal. All the renewals to be put up for Joint G.M.’s perusal one month before the due date.

iii.Preparing of general correspondence/ documents as per the requirement. Ensuring the professional language is being used and required no correction.

iv.Filing of documents or G.M. Office and for Management Team. Put up list of files to G.M. for his review on monthly basis and ensuring the papers are filed accordingly and files are in proper order.

v.Maintaining daily attendance record of all the HOD’s.

vi.Managing confidentiality of works related to Joint President& General Manager’s Office. Decorum of the office is maintained all the times.

vii.Preparing and distribution of Minutes of the Meeting.

viii.All other assignments directed by G.M. Timely completion of all the tasks assigned.

ix.Compilation of Guest Feedback Forms for the month and preparing Guest Feedback analysis report, chart on monthly basis. Ensuring the Guest Feedback is compiled on 2nd date of the month for the previous month.

d.Learning & Growth:

Roles & Responsibilities

i.Handling all office activities related to Secretary, Office Management.

ii.Day to day operations with director.

iii.Manage to email and coordinate with clients.

iv.Manage and coordinate meetings.

v.Organizing and maintaining files and records.

vi.Planning and scheduling meetings and appointments.

vii.Strong verbal and written communication skills

viii.Maintaining Executive Director’s calendar by planning and scheduling meetings, conferences, teleconferences, and manage the travel itenary

ix.Maintaining schedules, managing and owning the calendar

x.Maintaining confidentiality of all information dealt at the Executive Director’s office

xi.Hands on experience in MS Office applications (i.e., PowerPoint, Word, and Excel)

Work included taking down dictations, generating daily/ monthly & yearly Performance Report of the entire sales team, issuing room rates to our clients, Providing assistance to the customers in Health-club membership process, filing, attending Incoming calls, sending sales letters to our clients, checking emails etc.

Worked as CCC (Customer Care Counsellor) in Domestic Call Centre department at our Delhi branch office in Nehru Place. Work included attending inbound & outbound calls of the customers of our respective clients like Nokia, Electrolux – Kelvinator, General Motors India, Fiat, Standard Chartered Bank, Godrej, Billjunction, CareTel call centre services etc.

The job profile as an Officer-MIS in Development Department at the Head Office was keeping the Daily MIS records of all 10 Locations and making Monthly MIS to Call Centre including billing transfers etc. Preparing month end MIS on all interactions, Call closing within 24/48 hours analysis, Direct complaint resolution – MIS, Incentive MIS, attending Service response forms, Care card MIS, Welcome kits dispatch and Stock updating. Sending Release Notes of our new call centres in all ten locations etc.

The work as a Paging Service Representative in Operations Department was to attend more than 1000 customers in a normal working day on the telephone, attending their complaints and grievances. I also received many efficiency awards including Top Award and got promotion to the Head Office.

Manufacturers of Cooling Towers and Scale-Ban – Word includes as to take dictations, making invoices, challans, diary, dispatch and Supervision of employees.

Taking care of the entire building, attending EPABX board and organizing meeting schedules etc.

Professional knowledge

1.2012 – Lal Bahadur Shastri Training Institute, Kalkaji (A Government recognized institution) Nursery Teacher Training (N.T.T.) learning Early Childhood Education etc.

2.May – Jun’93 D.D.A., South East Zone, Asiad Village 1 month Training in learning maintenance of files, diarizing the incoming and outgoing mail, taking down dictation etc.

3.May Oct’97 DSS Mobile Communications Ltd. MOBI><LINK, India’s largest paging service 6 Months Training, learning how to maintain good customer relations and handle the queries and grievances of the customers, as well as the telephonic etiquettes.

4.Year CMC Computer Education (A Government of India Enterprise) 1 Year Diploma in Advanced Software Technology (DAST) learning MS Office (MS Excel, MS Word, Powerpoint, Outlook, Access, Groove, InfoPath, OneNote, Publisher), WordStar, Lotus, Dbase, Windows’95, Foxpro, Pagemaker, Unix, C, C++, Oracle, Internet, Sending & receiving emails etc.

5.Aug 9 Sep 28, 2003Inlingua, New Delhi 2 Months Diploma course in Spanish language.

6.June 25, 2003 July 12, 2003 IAAN School of Mass Communication, New Delhi (a unit of IAAN Creation P. Ltd.). 15 days workshop of TV News Reading and Anchoring.

Total work experience: 16 years +

Current Annual Remuneration:Rs. Three Lakh and Sixty Thousand.

I certify that the aforementioned information is true to the best of my knowledge.

Date: __/__/ Signature of Applicant


Charusmita Gulliya

House No. B-109/12, 1st Floor, 1st House,

Amritpuri-B, Opposite ISKCON Temple,

East of Kailash, New Delhi – 110 065.

Mobile: 971*******



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