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Customer Service Insurance Agent

Jamaica, NY
September 15, 2018

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**-******* *****, ******, *.Y. 11423 H: 718-***-**** C: 929-***-**** Proven track record as a proactive resourceful, and effective customer service. Selected to coach new hire and provide training in persuasive techniques. Well organized detail oriented team-player with excellent problem solving, interpersonal and communication skills. Thrive in a fast paced environment.

Analytical reasoning

Complex problem solving

Strong organizational skills

Flexible team player expert in

customer relations

Manhattan Fire and Safety Corp - 04-2012 to 01-2018 Senior Collection Specialist

Responsibilities and Duties

Train Previous employees to collecting debts

Conducts investigations and analyzes customer accounts Makes 50 phone calls per day to increase connections made with customers and increase collections of bad debts owed to company. Provides in depth research and credit history analysis to entire team in efforts to collect distressed customer receivables.

Diligently gather and analyze data from various sources (in-house databases, internet searches) to enable collections process

Phone calls/letters to existing customers to establish positive, cooperative communications.

Follow-up communications to foster settlements and ensure ongoing payments over time.

Maintain data files to track progress and provide reports. Send bad accounts that cannot be collected to collection agency AmerAssist Excellent communicator with negotiation skills.

Capacity to be empathetic or firm, as appropriate in each case Problem-solver, creative, at ease with testing and measuring efficacy of new approaches.

Ability to multitask, stay organized, ability to take entitative on multiple accounts and worked as a team member as well as independently. Strong negotiation skills and conflict resolution skills. Prioritize multiple tasks to ensure the successful completion of each debt collection attempt.

Associate of Science

Plaza College - Queens,, New York, United States

Notary Public

Advocate for domestic violence for women, work with television stations on different occasions to discuss domestic violence around the communities and around the world to be out spoken person to assist and help to decrease the number of deaths in other countries counsel individuals over the phone concerning abuse and to recommended types of resources for them. Discuss issues that affect women in society, and to make referrals to have a better way of life for them-selves, as far as mentor, coaching them on their goals and their accomplishment for their life.

Receive several awards

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