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Customer Service Microsoft Office

Location:
Bangalore, Karnataka, India
Salary:
22k
Posted:
September 15, 2018

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Resume:

PRIYANKA P

Ring to – 805******* / 895*******

E-mail – ac613o@r.postjobfree.com

Objective

To secure a challenging position in a progressive organization, where my skills can be enhanced and contributed to the organization success, which helps me to explore myself and realize my potential.

Personal Skills

Able to work independently and make good technical results.

Analytical Thinking.

Quick Grasping Capability

Confidence in facing the challenges in the assigned task.

Technical Skills

Microsoft Office Data

Analysis Management SQL Business

Analysis Project Management Customer Service

Customer Relationship Management (CRM)

Academic Project

Project Title : To determine which antacid could neutralize the stomach acid.

Language : English

Duration: 4 Weeks

Interested In

Clinical research

Medical coding & Billing

Wet Labs

Dry Labs

Customer relationship Management

Experience Summary

Process Associate – Working for Scopus, a product of Elsevier.

Customer Relationship Management - Resolving query of company's current potential and future customer related to the product through emails.

Company

Infocon International Ltd

Role

Process Associate & CRM

Period

Mar 2016 to July 2018

Job profile :

Analyzing each articles (present in Scopus) published by Elsevier.

Merging the publications to author’s profile using professional tools to an online database (SciVal Experts).

Maintaining the database at quarterly intervals.

Quality Assurance.

Working for Scopus, a product of Elsevier.

Description:

Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

Outstanding written and oral communication skills with comprehensive experience in profiling and information dissemination.

Strong capacity to manage multiple projects on strict timelines that adhere values.

Expert Profiling:

Data Mining

Data Analysis

Data Management

Education Summary

Qualification

Institution

Subject

Year of

Passing

Percentage %

B.Sc

Govt. First Grade College - Ramanagara

Bio Tech

2015

62.45

PUC

Channambika PU College- Channapatna

Mathematics with Bio

2011

41.33

SSLC

Govt. Junior College – Ramanagara

Others

2009

61.85

My Strengths

Hard Working

Self Confidence

Openness and Enthusiasm

More friendly

PERSONAL PROFILE

Father’s Name : Mr. Parthasarathy

Gender : Female

Date of Birth : 03-02-1994

Nationality : Indian

Marital Status : Married

Languages Proficiency : English, Tamil & Kannada.

DECLARATION

I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.

Place:

Date : ( PRIYANKA. P )



Contact this candidate