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Technical Support Engineer

Gurgaon, Haryana, India
September 15, 2018

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H.Dileswar Rao

House No - **, ** Biswa Galli number II,

Near Sheetla Mata Mandir, Gurugram,

Haryana 122006


Career Objective

To use my capabilities in the best possible way for achieving organization’s objectives and there by developing my own career in the process.

Professional Summary

Knowledge on EIGRP, OSPF and RIP

Configure and maintain LAN & WAN.

Monitoring and troubleshooting various networking devices including routers, Switches, Modems etc.

Network connectivity troubleshooting PING, TRACERT, TELNET.

Basic Knowledge on Active Directory.

Using IBM Tool & Network Management System tools.

VPN connective issue.


Total Experience is 3 Years 6 Months in Technical support field.

1.Working as Virtual Solns Integration Associate (Corporate vArchitect) in Accenture

(January 2016 – August 2018)

2.My Pay role company is Futuresoft Solution Pvt. Ltd. I am working in Client location at HCL Technologies Ltd. (October 2014 – October 2015)

Designation: System Engineer

Support for 1600+ users on Windows

Roles & Responsibilities

Accenture Solution Pvt. Ltd.

VCE Analyst

VCE Analyst

Correct configuration in EMC Tools My Quotes Tool ( EMC Storage Product )

ACT (Advanced Configuration Tool) CISCO Product and VMware Product.

Work Description

Provide 1st level technical support, guidance and direction for products supported.

Analyze and resolve escalated problems.

Maintain and manage various storage and networking solutions.

Having knowledge about EMC Storages and Software like (VBlock, VxBlock VMAX, VNX, and Ports) to Technical Consultants.

Knowledge on configuring zones.

Ensure integrity of supported environment. Work experience on Resolving the customer issues and queries.

Live issue analysis and Windows support when required.

Interacting with the End Customers Directly over the chat and call.

Providing Global Technical support to Windows and EMC’s Clients on VMAX, VNX & Cisco Products

HCL Technologies Ltd.

Ticketing Tool: BMC Remedy

VPN i.e., Citrix, Cisco VPN, Aventail vpn, VDI client Connection for Troubleshooting IPsec and Network Issue and Basic Server Issue.

Knowledge on EIGRP, OSPF and RIP.

Troubleshooting of routing, switching, configuration issues and network performance/failure issues.

Good knowledge of OSI model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, TFTP).

Responsible for the team, managing LAN/WAN configuration and providing WAN network support.

TROUBLESHOOTING all the Network Related issues like configuring the PROXY, Releasing the MAC-Address Blinded LAN port and Domain Related Issue.

Planning and Implementing of AD DS, DNS, DHCP, FTP for the Windows servers.

Installation, configuration, monitoring & troubleshooting of Proxy server.

Managing user’s accounts, user rights, file/folder permission and system policies.

Monitoring workstations and Network problems and Troubleshooting.

Ensure 100% uptime, Network Equipment’s and infrastructure through Proactive monitoring.

Educational Qualification

Graduation on BCA under Imperial College Berhampur University at Berhampur in the year of 2011-2014.

Pass out Intermediate under CHSE Odisha in the year 2010.

Matriculation completed under HSE, Odisha in the year 2008.


Higher Diploma in System and Networking, NIIT Berhampur branch.

Certificate No - 12DXZZZZZ3603

Completed CCNAat NIIT Berhampur branch.

Cisco ID No - CSCO12153291

VCE-CIA (VCE Converged Infrastructure Associate) from VCE.

Personal Skills

Work effectively with diverse group of people.

Good Analytical, problem solving skills

Ambitious hardworking and committed to excellence.

Honest, Sincere and a Hard Worker with a high level of integrity.


Playing Computer Games, Watching TV, Listing Songs, and Reading Books.

Personal Profile

Date of Birth : 25th May 1993

Location : Bangalore

Nationality : Indian

Marital Status : Single


I hear by declare that above information is true to the best of my knowledge and belief.

Place: Gurugram (H.Dileswar Rao)


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