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Manager Customer Service

Fairfax, Virginia, United States
September 14, 2018

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Professional Summary


Work History


**** ******** *****, ***********, ** 20121 (H) 631-***-**** Highly proactive manager with 4 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.


Business operations expertise

Marketing and advertising

Food service background

Passion for customer satisfaction

Natural leader

Strong work ethic

Sales expertise


Upselling techniques

High energy


Client relations

Event management

Forecasting and planning

Senior Manager 07/2017 to Current

P.F. Chang's – Fairfax, VA

I have receive a promotion with P.F Changs.

The new title is Senior manager.

With the promotion I am in charge of writing projections and being in charge of operations when the operating partner is away.

Oversaw reporting functions to executive leadership. Determined priorities and set policies for Catering Planned and directed staff training and performance evaluations. Coached employees in successful selling methods and encouraged up selling additional items to guest.

Contacted customers by phone and email in response to inquiries for catering Helped developed the catering program at the fairfax location and build a catalog of clients. Manager 06/2015 to 07/2017

P.F. Chang's – Fairfax, VA

Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. Customer service duties included greeting the customers and dealing with guest issues. Built relationships with customers and the community to establish long-term business growth. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Skillfully interacted with external vendors to obtain the best quality in pricing and product. Created fun team building activities to engage staff in up-selling to meet revenue targets. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Manage 01/2012 to 05/2015

Chili's Grill & Bar – Newport News, VA

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Correctly calculated inventory and ordered appropriate supplies. References


Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Promoted the business through participation in and sponsorship of community events. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Emergency Medical Technician 02/2012 to 07/2015

Cardinal Ambulance Services Inc – Newport News, VA Responding to emergency and non-emergency calls calmly, efficiently and promptly; Administering basic and restricted advanced life support to patients at the scene, en route to the hospital and in a pre-hospital setting in accordance with federal, state, and local laws, regulations and standards.

Assessing the nature and extent of injury or illness to establish and prioritize medical procedures to be followed.Rescuing and extricating victims of accidents, sudden illness or entrapment using proper rescue and medical techniques.Treating patients at the scene, en route to the hospital, and in a pre-hospital setting in accordance with federal, state, local, laws, regulations and standards.

Communicating with professional medical personnel and treatment facilities to obtain instructions regarding further treatment and/ or to arrange reception of patients to the appropriate center.

Maintaining order at scenes, including crowd disbursement and restraint of family and friends. Completing patient care forms, insurance forms, evaluation forms, and all other forms in a competent and timely fashion.

References Liz Walker, Executive Chief Todd Trower, Operating Partner Chris Glover. Circus arts camp director Maliek Mendoza. Restaurant manager

Associate of Science: Emergency medical technician 2014 Thomas Nelson Community College - Hampton, VA

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