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Chief Information Officer

Falls Church, Virginia, United States
September 14, 2018

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David J. Elges, MS

Annandale, VA *****


Chief Informatics Officer ~ Chief Technology Officer

Aligning Technology and Business Strategy. Driving Growth, Innovation and Value

Innovative Chief Informatics and Chief Technology Officer who leads data-driven organization. Trusted advisor who deploys cutting-edge, business-focused technical solutions that drive alignment and purpose. Executive who delivers a unique balance of business acumen and fiscal discipline coupled with in-depth understanding of diverse industries, business models and operating practices.

Core Qualifications

Strategic Planning

Innovative Solutions

Operations Efficiency

Delivery Management

Customer Focus

External Awareness

Relationship Management

Disaster Recovery

Team Development/Retention

Key Accomplishments

Led the development of a custom Avaya CTI application supporting one of the organization’s fastest growing revenue streams while reducing service management overhead by over 25%.

Contributed to seven-fold increase in ROI, $7M in incremental sales and $21M+ in retained revenue on $1M initial investment by developing a portfolio of marketing and technological solutions.

Delivered upwards of $3M in cost savings by benchmarking vendor offerings and strategically renegotiating contracts, which self-funded 20% of new projects.

Professional Experience

District of Columbia Government, Washington, D.C. 2016-Present

The District of Columbia Government provides important services to promote the safety and well-being of the citizens of the District of Columbia

Chief Information Officer (CIO)

Responsible for the long range strategic direction of technology planning, development and effective implementation.

Deployed comprehensive security framework to incorporate PII, NIST and FEDRAMP including incident response.

Led deployment of enterprise wide PMO office to support $68.2M multi-phase/year case management system.

Implemented enterprise wide managed print solution automation to reduce OpEx costs by 32%.

Deployed data-warehouse and BI solution to enable data insights for front line workers using live data.

Strayer Education Inc., Herndon, VA (1990-2016)

$673M, publicly traded organization offering online and face-to-face higher education degree programs and certificates to over 60K adults in 100 locations.

Director of IT Operations & Chief Data Officer (CDO) 2008-2016 Lead multidimensional technology organization supporting business transformation, growth and operations.

As a member of the Executive Committee, developed technology-enabled business strategies, change management initiatives, business cases and operational structures.

Directed 162-member IT organization, $20M operating budget, $14M in capital investments and managed $12M ERP project budget.

Developed Agency-wide data strategy, budget formulation, KPIs, and division resources for information governance.

Executed $6M of budgetary resources to innovate immigration data technologies through Agile piloting and serving as the Product Owner for all mandated improvements resulting in $25M of Agency savings.

Deployed machine learning solution for all online students using Google Cloud Platform.

Developed multiple enterprise-wide LMS solutions to support our growing online student population.

Developed and launched an enterprise wide $4.2M multi-phase ERP and $12M multi-phase CRM solutions.

Led effort to develop and deploy IT architecture/infrastructure model for the start-up of 126+ new location and 62 contracted locations.

Annandale, VA 22003


Professional Experience

Business Growth and Service Delivery

Led a field IT architecture/infrastructure model for the start-up of 100+ new locations, including technology labs, networks, WiFi and other IT resources.

Designed Avaya SIP architecture/infrastructure model to migrate 100 locations from legacy Centrex environment to 2N+1 redundancy model across primary datacenter and DR, including call centers in DC and Salt Lake City.

People Development and Leadership

Created multi-tiered help desk, selecting management teams, and achieving 100% on Net Promoter Score.

Supported rapid company growth by evolving the IT department to support organizational growth from one to 60 locations, an increase in sales from $88M to $675M and from 9K customers to 65K.

Operational Efficiencies and IT Solutions

Collaborated with peers to implement a $12M multi-phase CRM and a custom Data Warehouse to provide deep business analytics.

Rebuilt data center into a private cloud infrastructure with expanded capacity and redundancy providing seamless access and availability of information.

Director of IT Support and Telecommunications & Chief Information Security Officer (CISO) 1999-2008 Provided strategic guidance and hands-on management in desktop and network support, enterprise applications, and

telecommunications. Responsible for $12.3M departmental capital and operating budget.

Developed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Operational Service Level Agreements (OLAs) as well as policies nd procedures for network and support for all systems realizing a consistent 99.2% rating.

Mentored/developed 16 Senior Vice Presidents and 12 Executive/Managing directors, maintaining a high performance, loyal multi-location team.

Contributed to sevenfold increase in ROI, $7M in incremental sales and $12M+ in retaining revenue on $1M initial investment by developing a portfolio of marketing and technological solutions.

Developed and deployed a comprehensive enterprise wide SIP Avaya architecture with redundancy across all US operations

Led effort to launch an enterprise wide Telepresence immersive environment to complement our existing LMS.

Noble Servant Inc., Arlington, VA 2003-2005


Implemented technology to optimize individual/team performance and drive new revenue opportunities. Drove the evaluation of new technologies and determined value in the organization.

Improved production turnaround times by 53% and decreased technology expenses by 25% in the first year through process reengineering, expense management, and open-source solutions.

Led effort to deploy company-wide telecom infrastructure to support all ongoing operations.

Developed and deployed a web front-end and mobile application to support all client facing online ordering.

Defined and developed security architectures to define first response procedures.

Led effort to architect MPS network environments to support all business operations.


Strayer University, Herndon, VA 2000

MS, Information Systems

West Virginia Wesleyan College, Buckhannon, WV 1990

BA, Political Science; History Minor

Additional Skills and Expertise

CRM (PeopleSoft, Microsoft Dy- namics, Oracle)

ERP (Oracle, SAP, Salesforce, Talisma)

Avaya SIP Architecture/ Infrastructure

Learning Management Systems

Disaster Recovery

Full Lifecycle Technology (SDLC)

Network Administration

Project Management Office

Machine Learning

Deep Learning

Artificial Intelligence

Data Warehousing

Business Continuity Planning (BCP/COOP)

SLA Implementation

Call Center Technology



Six Sigma/Lean Methodology



Predictive~Prescriptive Analytics


Continuous Development, Continuous Integration (CI/CD)

Organizational Change Management (OCM)

David J. Elges, MS

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