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Customer Service Sales

Brampton, ON, L6Y 4P6, Canada
September 12, 2018

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Suzanne Tung

** ********* ***** *****:

Brampton, ON L6Y 4P6 Phone: 416-***-****


Diversified Multilingual (English, French, and Mandarin) Administrative Business Professional with a strong focus on Customer Service, Account, Marketing, Communications, and Logistics Management. Interface effectively with customers utilizing strong analytical skills, attention to detail, and excellent communication and multi-tasking skills. Ability to align with corporate vision and develop new and innovative ways to present high-impact marketing messages within limited budget. Collaborative team player and problem solver who is highly adaptive, organized, an excellent listener, and a very quick learner.


Bilingual Customer Service Order Management

Festo Canada Inc Feb 2017 – Present

Receive, document, secure, and/or validate incoming customer information; complete all elements of the customer set up and maintenance processes and reconciles customer dates

Process orders, resolve complaint, process return, prepare credit memo received via our fax monitor system

Assist our sales engineer and technical support to reply effectively to our client by having a timely follow up of queries and inquiries

Organize and liaise logistic issues with account maintenance and finance for change of account, terms and conditions

Provide support to improve processes to reduce complexity and waste, and improve customer service / customer relationships

Bilingual Customer Service Representative

Nestle Inc at Brampton

Apr 2015 – Nov 2016 (Contract)

Customer order management to ensure optimization use of technology to track and trace orders details from providing the right product and to deliver on time at the right location

Process orders accurately and coordinate with distributors and B2B customers using EDI technology

Ensure and exhibit a professional attitude and demeanor to all who contact the company, and receive and address all incoming customer complaints for ice cream products

Provide support to improve processes to reduce complexity and waste, and improve customer service / customer relationships

Drive to improve customer contact through effective and timely communication of all changes that could impact customer purchase behavior

Support customer service inquiries received from internal parties (Sales, Distribution, Trade Asset Operations)

Bridge the daily communication between internal and external departments in operational matters to ensure timely and accurate delivery of products.

Organize and coordinate logistic issues and daily run reports for asset transfer and delivery

Bilingual Customer Service Coordinator / Inside Sales Representative

Savoia Canada, Ceramic and Tiles Jan 2014 – Mar 2015

Filtered and directed calls and responded in a professional manner to questions, concerns to understand the needs of walk-in customers and promote sales

Coordinated and supported sales team by researching, identifying and uncovering contacts for projects.

Provided document creation support by composing and/or editing a variety of documents in English and French.

Attend customer facing meetings to discuss operational activities and build on external relationships

Bilingual Customer Service Coordinator / Inside Sales Representative Aug 2011 – Dec 2013

All Graphic Supplies & Sign Making Systems

Answered questions, concerns, via phone, email, and serviced the needs of walk-in customers

Followed up on backorders and ensured deadline of delivery was respected

Processed sales orders; effectively managed customer complaints; prepared invoices; and managed customer collections process

Prepared materials for the trade shows, liaise for promotional materials with suppliers to ensure just in time delivery.

Provide on-the-job assistance and training to others through multiple methods such as email, fax, telephone

Marketing and Communication Assistant Oct 2001 – Feb 2011

SOMAGS LTEE (Retailing and Distribution Industry - France Group)

Ensured end-to-end compliance of a full order process: Ensured quotation, pricing and orders were compliant with the terms and conditions set out in contracts

Issued purchase orders and tracked orders; organized channel of distribution; and verified details before they were sent to accounts payable department

Effectively planned, organized, and directed daily management of operations for respective promotional campaigns by reviewing and tracking all advertising and promotional expenses

Liaised with internal departments and presented analytical sales reports for decision making

Attended monthly meeting and scheduled annual events for board of directors.

Prepared direct marketing campaigns and reports; and ensured just in time delivery of promotional campaign materials.


Certificate of Completion Sales and Marketing Connection Program

Humber College Institute of Technology and Advanced Learning –2011

Master in E-Business

University of Mauritius – Mauritius – 2008-2010

Bachelor of Arts- Major in Journalism

National Chengchi University – Taiwan, 1990 - 1994

Computer Skills

Proficient in PowerPoint, Word, Microsoft Outlook, Excel, Internet Explorer, QuarkXPress

Knowledge of Photoshop and Corel Draw software for printing medias

Knowledge of CRM software to complete orders and credit sales transactions.

Familiarized with SAP software for setting up accounts, sales reports, and logistics inventories

Professional Development

Training Attendance

Scotwork Negotiating Skills Seminar, 2005

Post-Secondary Diploma in Business Management

Mauritius Institute of Management, 1997 – 1998

Training & Interests

Taiwanese Canadian Community Service Associate, June 2012 – Present

Training in French conversation and grammar (Volunteer work)

Taiwan College and University Student’s Association, Feb 2008 – Dec 2010

(Not-for-Profit Organization – Volunteer work)

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