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Customer Service Sales

Orlando, Florida, United States
September 12, 2018

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Carlos S. Abril

**** ********* ***, *******, **, 32837 – C:321-***-**** –


Computer expertise


Dedicated team player

Relationship selling

Reliable and dependable

Positive outlook

High knowledge of automotive industry

High knowledge in gaming and basic beta feedback

Basic Beginner javaScript

Cheerful and energetic

Marketing familiarity

Facebook ADS knowledge

Social media account managing

Google Analytics knowledge

Google Adwords Knowledge

Microsoft office expertise

Microsoft Excel proficiency

Fluent in Spanish

Flexible schedule

Strategic planning


Acquired over 20 new customers in 2013 at DG Autosales.

Won “Photo Retail Sales Associate of the Month” Award in July,2014.

Achieved Csr Of the month at synchrony bank for may and july 2017.

Achieved 5000 to 15000 visits to the online store using online advertisement on The kings and Queens .

Professional Experience.

Customer service representative Apr 2018-Sept 2018


Managed high call volume working for kelly services and apple itunes for a contract seasonal job for 6 months, handled customer data and troubleshooted accounts and apple devices, achieved all goals and metrics set by the position and exceed expectations received an average of 97% satisfied customer experience and handled all cases and calls that had sensitive information in confidentiality and professionalism

Marketing management and content curation Feb 2015-may 2018


Managed the social media accounts of the kings and queens online jewellery store as well as curated and created high traffic advertisements to the website using instagram advertisment, facebook advertisement, youtube contacting for influencers and determining the audience on facebook and google analytics as well as curating and creating advertisement for youtube using the google adwords system achieving a range of traffic from 5000 to 15000 visits to the website of the kings and queens had to let go of position due to that the online business store was sold to different owners

Customer service representative Sept 2016-Dec 2017


Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Sales representative and product expert Aug 2016 to Nov 2016

Tropical Ford Orlando FL

On the first month of sales sold 4 ford products which the usual average for a first month is 1,on the second month sold 6. Keep all files and my customers revenues and exceeded the managers perspective of my work and dedication and organization as well as attendance to all customers Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Updated database with customer and sales information

Photographer And merchandise sales Apr 2014 to May 2016 SeaWorld entertainment, Orlando, FL

Exceeded targeted sales goals by 30%. Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Telephone sales representative and customer service

DG Autosales, Kissimmee, FL Feb 2013 to Jan 2014

Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Informed management of special sales and service issues.


Current student at Full Sail University, Orlando, FL

Art and 3D Design

Current 3.1 GPA. Soon to graduate with a BA degree 2019

Account clerk and bookkeeper online course

Current Student at Penn Foster, Orlando, FL

Auto Mechanic Certificate

Currently Studying online for Auto mechanic repair and service certificate

Freedom High School, Orlando, FL

High school Diploma Graduated 2014

Did a business’s life goals carriers and sale course during my junior year. Got a certificate for Windows Microsoft office 2010. Finished with a 3.2 GPA

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