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Customer Service Data Entry

Location:
Houston, Texas, United States
Posted:
September 12, 2018

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Resume:

Sherrie McGraw Beard

*** ******* ********* ** ***** * Cell 281-***-**** * ac60yq@r.postjobfree.com

Professional Summary

Skilled Billing Representative well-versed in billing practices, account monitoring an collections. Able to build rapport with customers solving diverse problems and obtain payments in a timely manner. Skills

Data entry experience

Customer relations skills

Account monitoring

Invoicing expertise

Problem resolution capability

Client relations aptitude

Excel- V-lookup and pivots

Oracle

Work History

Ricoh USA – Houston TX 9/2003 to 03/2018

Sr. Specialist, Customer Billing/Contract Administrator

Handled customer inquiries; provided timely customer service support on issues related to billing, order status, delivery, cancelations, and handled unbilled report daily in order to obtain meter reads to bill out on time.

Created or added machines to existing contracts and maintained contract records and billings.

Answered incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolved all outstanding issues. Worked with internal and external customers on open invoices to keep accounts current and to resolve any issues to get invoices paid on time.

Requested credit memos for any erroneous or changed billing. Manual Credit and Rebill rep

Maintained database integrity by ensuring verification of customer information and file maintenance (contact information, customer account changes, addresses, phone#, equipment ID#) and forward as necessary. Processed spreadsheet invoices for customer as needed

Admiral Linen & Uniform Services – Houston TX 07/1989 to 03/2003 Customer Service Representative

Collections, Billings and Data Entry

Called customer on outstanding invoices and helped to keep customer current by having the route rep to collect checks as needed.

Education

Programming and Accounting

Lone Star College System – Spring TX



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