Customer Service Training

Katherine C. (Kathi ) Hobbs

617-***-****

EDUCATION:

Marvin Pittman-Statesboro, GA

Cambridge High & Latin/ Cambridge Rindge & Latin- Cambridge MA

Burdett School of Business- Boston MA

Fisher Junior College- Boston MA

Harvard Business Extension School- Cambridge MA

Cambridge College-Cambridge MA

CERTIFICATION:

Occupancy Clerk Certification-Nan McKay-87

Refinement of Income Rent Determination (EIV) system-March, 2010

Public Housing Certification Online-Nan McKay-2011

Conflict of Interest Law- March 2015

Spectrum LIHTC C3P/ C4P-April 2015-16

Notary Public (State of MA)- November 18, 2022

Training:

Salter LIHTC Training- September 2015

Customer Service Training- July 2015

Sexual Harassment Training- 2000-17

Diversity Training-2016

Experience:

Cambridge Housing Authority, Cambridge MA

1987-2009 Occupancy Clerk/Field Officers /Leasing Officer I / Leasing Officer II (Section 8 Department)

Intake for all programs under the Section 8 (Housing Choice Voucher) portfolio

Completed Section 8 Inspections which in home visits and relocations;

Performed Intake for applicants applying for emergency Housing

Performed Section 8 and Public Housing Briefings

Carried cased load of 1500 mixed elder/disabled and family

2007- 2018 (Retired) Leasing Officer II Public Housing /Relocation- Operation Department

Ensure accurate and timely processing of all data related to applicants and participants of the Public Housing Project Based, Section 8 Program and the LIHTC program;

Determine eligibility for LIHTC, Public Housing, Section 8 program an Tax Credit;

Process unit offers, complete lease-ups and process move-ins and issue Section 8 Vouchers and Enhanced voucher using Elite;

Manage and update wait list, schedule and conduct screening appointments and compile appointment letters;

Perform initial and annual recertification, process paperwork, 3rd party verifications compile initial files and calculate annual household income;

Calculate and collect security deposits, rent and pro-rated rent, post all monies in Elite

Accounts receivable Financial Processing Module;

Run EIV reports, CORI, SORI, INS checks, all 3rdparties’ verifications, and credit checks.

Skill:

Computer Microsoft (2007 & 2013) Word, Excel and Access Housing Software: Citrix & Elite

Calculator, Copier, Fax, Scan etc.

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