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Service Technician

Location:
India
Salary:
15000
Posted:
September 12, 2018

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Resume:

Vivek Kumar Tripathi

H.NO-** D, Near Gaytri Mandir, Tiwaripur, Gorakhpur (U.P)

Contact No.: 908-***-****, 945-***-**** E Mail: ac60sc@r.postjobfree.com

Career Objective

Looking for a opportunity in Automobile Industry that offers dedication to corporate service as well as personal growth and deliver the maximum results in the work entrusted to me.

A tenacious professional with nearly 6 years’ experience in After Sales Service of two wheelers and four wheelers dealership. Currently working with Standard Automobiles,Maruti dealer,Jabalpur(M.P) as a Floor Incharge

Maximized team performance –Exceled at identifying, developing and using strength of team members as well as locating, detecting and resolving problem and weakness of each team individual.

Possess excellent communication & organizational ability. Team leader with the ability to mentor, motivate the team members.

Adept at providing service operations; understanding clients’ requirements and providing services accordingly.

Consistently achieved service targets.

Exhibited abilities in generating leads and consistently increasing revenues, service redemption and favorably impacting profitability by exceeding all the set goals.

Hands on experience in dealing with Service & Spares.

Planning of Service promotional activity.

WORKING EXPERIANCE

May’18 – till now : Standard Automobile (Maruti Dealer ),Jabalpur as Floor Incharge

Role:

Job allocation to the technician as per skill matrix

Repair advise for technician as per Customer queries.

Decision for Warranty replacement /repair under warranty up to 2000 rs

Warranty handling –preparation of warranty tag and to ensure proper storage of warranty parts

Information to Service Advisor for vehicle repair progress.

Monitor the efficiency and productivity of technician.

Feb’15 – Mar’18: M/S Sunny Automobile (HMSI Dealer) Gorakhpur as a Floor Incharge

Role:

Job allocation to the technician as per skill matrix .

Repair advice for technician as per Customer queries.

Job explanation to the technician.

To make technician aware about HMSI warranty policy.

Decision for Warranty replacement /repair under warranty /paid repair.

Warranty handling –preparation of warranty tag and to ensure proper storage of warranty parts.

Ensure final vehicle repair quality as per the standards.

Information to Service Advisor for vehicle repair progress.

Monitor the efficiency and productivity of technician.

Coordination with HMSI for any specific product failure and information through HTR.

OJT to technician for standard repair practices.

Identify the training need of the technician.

Oct’ 12 – Jan’15: M/S Sunny Automobile (HMSI Dealer) Gorakhpur as a Service Advisor

Role:

Receiving of vehicle and Job card opening

Filling of Free Service Coupons as applicable

To understand the Customer quires and translating them on the Job card.

To provide delivery time and Cost estimate to the Customer and ensure delivery of the vehicles as per commitment.

Updating vehicles status board.

Follow up and confirmation with the Customer during the service for any additional repair and revised vehicle delivery time and cost estimate accordingly.

Receipt of vehicle from the floor supervisor after service with complete service details.

Vehicle performance check as per customer requirements.

Intimation to Customer for vehicle readiness status.

Final vehicle delivery to the Customer, Explanation of cost and repair details, Future maintenance to the Customer.

ACADEMIC REALM

High School from U.P. Board in year 2002 with First Div.

Intermediate from U. P. Board in year 2004 with Second Div.

B. Tech. (Mechanical Engg.) from Dr. A.P.J. Abdul Kalam Technical University in year 2012 with First Div.

PERSONAL DOSSIER

Date of Birth : 05th November 1987

Language Proficiency : English & Hindi

Marital Status : Married

Current add. : Standard auto agencies in front of Allahabad bank, near dilate cinema, civil line Jabalpur (M.P)

Vivek Kumar Tripathi PLACE-Jabalpur

DATE



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