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Customer Executive

Ernakulam, Kerala, India
September 12, 2018

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974-***-****/ 944-***-****


To obtain a growth oriented career in a highly motivated environment involving job satisfaction and opportunity to learn and upgrade.

Educational Qualification

A.I.S.S.E - Central Board Of Secondary Education-1988

Pre-Degree (Commerce) - Mahatma Gandhi University, Kottayam,-1991

Degree- B.Com - Mahatma Gandhi University, Kottayam, -1994

M.Com -Mahatma Gandhi University, Kottayam, -1996 (Completed)

Technical Qualification : Computer Short Term Course

Windows Net Working

Typewriting English Lower & Higher

Language known : English, Malayalam, Hindi

Permanent Address : Kalathil House,



Cochin – 682 020

Kerala, India


E-mail Id :

Work Experience

Working in Siewert & Dholakia Overseas Pvt Ltd as Export & Import Documentation

Executive from 11thJanuary 2006 till date.

Responsibilities handled:

Export Works

Plan and Supervise export shipments.

Freight negotiations with Shipping Lines

Shipment tracking and updating the customer on timely basis

Booking containers & BL online.

Preparing Entire Export Documentation(Pre & Post Documents), Preparing Commercial Invoices & Packing List, Certificate of Origin, GSP, LC Documents, Preparing & Submitting BRC’s, Etc.

Negotiate documents against payment, acceptance, and advance payment discount bills, Collection bills follow-up till the payment is realized.

Forward contract booking and utilize the details (Export Bills)

Sending Post Documents to customer after receipt of BL

Liaison with Bank for negotiating of bank documents and Export Payments.

Direct Communication with overseas buyers through calls and emails.

Communicating & follow up with Logistic agencies for required documentation.

Preparation of drawback claims & follow-up till the receipt of payment from customs.

Transport arrangement for empty container movement.

.Processing of documents for customs house.

DEBP Bill /VKGUY/MEIS- Preparation of Invoice, Packing List, VKGUY Declaration

Import Works

Responsible for tracking of shipment, steamer agent and CHA for import of material.

The original documents sending to CHA for filing bill of entry and other document with customs and co-ordinate with CHA for goods clearing

To ensure safe transit of material and vehicle follow-up for delivery of material

Responsible to co-ordinate with CHA and Shipping Liner for vehicle Placement and delivery on time.

To arrange Duty Payment on Import of material, to keep and maintain all shipping and import related documents.

Responsible to co-ordinate with Insurance Surveyor for claim and settlement in the case of damage during the transit.


Willingness to learn at every opportunity

Self-motivated, Patience, Attentiveness, Clear Communication Skills

Organize and able to deal with multiple workloads at the same time

Ability to produce quality result in time

Personal Details

1. Name : SUJATHA K.M

2. Husband’s name : Sudheer

3. Date of Birth : 01-06-1972

4. Sex : Female

5. Marital Status : Married

6. Nationality : Indian

7. Contact No. : 048*-******* 974-***-****

8. Passport No. : P4127634


I hereby, solemnly declare that all the statements made in the above are true and correct to the best of my knowledge and belief.

Yours faithfully


Place: Ernakulam

Date: 6.03.2018

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