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Manager Account

Location:
Sofia, Sofia, Bulgaria
Posted:
September 12, 2018

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Resume:

Lora Vasileva Markova

Sofia, Nadezhda * cell: 003***********

Nadezhda 3, buil.321 A, ap. 8 email: ac60p2@r.postjobfree.com

Experience

April- 2017 – till now

MetaQuotes Corp./MetaPenta Software Ltd

Assistant Manager

B2B, Business representative to business clients of MetaQuotes Corp. products.

Presentation of software platforms to future brokerage companies, banks, institutions. Expanding the business relations and contacts. Working with all sides of the platforms.

Dec 2015 - August 2016

Admiral Markets Ltd

Account Manager/Forex dealer

Execution of clients’ orders for currencies, commodities and CFDs; monitoring and checking instruments prices on major international financial exchanges; analyzing research data and financial analysis reports for fluctuations in international financial markets on a regular basis; staying up-to-date with financial news related to the products including different currencies, stocks, gold, silver, oil and gas; sharing information with clients and colleagues and analyzing market trends and movements.

Aug 2015 – Dec 2015

CMSG Ltd ( Bforex)

Account Manager

Dates December 3rd, 2015 - till now Name and address of employee Admiral Markets Occupation or position held Forex Dealer / Account Manager Main activities / responsibilities Execution of clients' orders for currencies, commodities and CFDs; monitoring and checking instruments prices on major international financial exchanges; analyzing research data and financial analysis reports for fluctuations in international financial markets on a regular basis; staying up-to-date with financial news related to the products including different currencies, stocks, gold, silver, oil and gas; sharing information with clients and colleagues and analyzing market trends and movements.

Making outbound calls to prospective customers; operating as the lead point of contact for any and all matters specific to your customers; building and maintaining strong, long-lasting customer relationships; ensuring the timely and successful delivery of our solutions according to customer needs and objectives; communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders; identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment; assisting with high severity requests or issue escalations as needed.

June 2015 - August 2015

Tradorax Ltd

Business Services Representative/ Account Manager

Making outbound calls to prospective customers, explaining and promoting business services, Binary Options and Forex, establishing new and maintaining existing client relationships, booking meetings and supporting the customer with the registration process, actively managing the client base, assisting on financial queries and requests.

March 2013 – June 2015

EcuLine Bulgaria Ltd

Import/Export Manager

Entry of documents into the system, maintenance of customers data base, follow up offers and prepare bookings, correspondence with ocean carrier & clients, administration support for sales actions, installing and maintenance of customer database in CRM, invoicing to agents and clients September. Relations with customs authority and ports.

Sept 2012 – March 2013

Perfumes Ltd

Customer Support Representative

Customer Support Agent (Call Center Agent) Answering customer inquiries by incoming & outcoming phone calls and e-mails, clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for a customer.

Skills

Self-motivated, clients problem solve oriented, call Center, commodities, CRM, client, clients, Customer Support, data base, database, delivery, financial, financial analysis, Forex, invoicing, managing, analyzing market, meetings, oil, progress, research, sales, phone calls.

Education and Trainning

Summary

Activities



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