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Customer Service Sales

San Jose, California, United States
September 11, 2018

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Jenna Oropeza

San Jose, CA


OBJECTIVE: Retail/Customer Service


Excellent Customer Service Skills

Visual Merchandising

Product Knowledge

Opening/Closing Store

Quick Learner

Works Well Under pressure

Knowledge of Up-Sale Techniques


Red Lobster, San Jose, CA Server/Food Preparer June 2008 – August 2009

Obtained customer’s orders for food and beverage, and submitted them to kitchen staff electronically.

Presented food menus to customers.

Cleaned tables and eating area when customers are done dining.

Rolled silverware and set up food stations.

Informed customers of daily specials.

Explained how various menus are prepared, including description of ingredients and cooking methods.

Performed food preparation duties such as preparing salads, appetizers, and desserts.

Performed cleaning duties such as sweeping and mopping floors and tidying up server station.

Marc Ecko Cut & Sew, San Jose, CA Personal Stylist February 2008 – April 2008

Served as personal outfit concierge based on customer's style preference.

Located preferred customer outfit and collected matching accessories based on customer's style preference.

Sorted, organized, and tracked merchandise based on size.

Utilized up sale techniques to increase customer buying power.

Collected payment in form of cash and credit cards using a Point of Sale registry.

Greeted customers and assisted with their needs while at the store.

KB Toys, Milpitas, CA Assistant Manager June 2006 – January 2008

Job dutiesDirected and coordinated activities involving sales of products, visual merchandizing and set up of displays

Maintained staff schedule, and revised scheduled based on staff availability

Personally responsible for over $2000 in cash daily, and successfully transported funds to the bank on a daily basis

Maintained store keys and opened/closed store daily and without any tardiness

Hired and trained new employees based on company standards; and took corrective measures, including firing, when rules are not followed

Ensured price tags were correct by manually checking price tags on all merchandise on a weekly basis

Ensured weekly sales goals are met or exceeded


Piedmont Hills High School San Jose, CA General Education

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