Manager Customer Service

Domenico (Domenic) Scala *******@*******.***

** ***** **** (h) 631-***-****

East Northport, New York 11731 (c) 631-***-****

Work Experience

Hallmark Aviation Services – Jamaica, NY 3/17 – 10/17

Business Manager

Manage an team of 175 person team

Responsible for the daily operations at terminal 4 at JFK international Airport

Maintained a professional relationships with all the airline carries

Coordinated all schedules to ensure coverage requirements were met

Strong interpersonal skills: proven ability to work well with individuals and relate well with people from a variety of cultures.

Work closely with Airport Security and Port Authority Police Department

Smarte-Carte Inc. – Jamaica, NY 6/11 – 9/16

Terminal Manager

Manage an 41 person team

Responsible for the daily operations of 4 terminals at JFK international Airport

Maintains a professional relationships with all the airline carries

Performed employee appraisals for employee and set goals for future objectives

Coordinated all schedules to ensure coverage requirements were met

Strong interpersonal skills: proven ability to work well with individuals and relate well with people from a variety of cultures.

All Smarte-Carte employees completely compliant with all safety and FAA criteria

Conducted internal Audits and in-house vehicle accidents investigations

Work closely with Airport Security and Port Authority Police Department

Initiated, installed and maintained Safety and Security procedures for employees. Created and initiated protocols for new hires and background screening.

Home Depot – Commack, NY 10/05 – 12/11

Department Supervisor

Manage an 8 person team with budgetary oversight of a $10M annual department

Perform full employee evaluations, increase recommendations, budgetary analysis and scheduling

Utilizing various financial/productivity software packages to fulfill orders and executive requirements

Implementing and developing safety programs to improve profitability of assets

Project Manager on diverse, stretch-goal projects aimed to increase employee production, morale and cross-training

Utilize strong customer service talents to assist customers, vendors and cure any inter-department issues

Train and mentor junior and Assistant Manager roles

Analyzed, revised and initiated comprehensive Security/Safety procedures to protect employees and company assets form internal and external sources.

JPMorgan Chase (subsidiary Colson Services Corp. – Brooklyn, NY 8/93-7/05

Senior Operations Specialist

Handled a mixture of Operation duties relating to the servicing and settlement of loans in the Secondary Market of SBA 7(a) loans

Managed receipt of loan document packages; including logging, review and retention

Provided investors with written and verbal customer support, confirming documentation requirements are met

Oversaw payment receipt and funds pass-through processes

Responsible for the monthly reconciliation of substantiation of a $2M general ledger account

Prepared monthly/weekly executive trending analysis and production statistics

Perform due diligence on potential clients to ensure that it is not aiding in a money laundering scheme. If the institution does not conduct due diligence properly, it may be held legally liable for the money laundering activities. These regulations were an important part of the USA PATRIOT Act.

Operations Specialist II

Performed various accounting functions to ensure loan reconciliation

Prepared detailed loan transcripts to assist in correction of lender errors

Provided customer support to participants in a large secondary market (lenders, investors, broker/dealers, etc.)

Disbursed funds and created internal accounting adjustments to settle or repair accounts

Worked with loans that were in the payoff process and default process to ensure proper settlement through the guarantee agency (US Small Business Administration or US Department of Agriculture)

H&M Transporting – Bayonne, NJ 1/91-6/93

Lead Clerk

Managed a staff of 4 employees

Scheduled and distributed work to maximize production efficiency

Performed employee appraisals for employee and set goals for future objectives

Coordinated all schedules to ensure coverage requirements were met

Skills

Fluent in Italian with significant European cultural experience

Proficient in Microsoft Office Suite

Cornerstone Protection, Inc.

New York State Department of the State

Division of Licensing Services

Registered as a Security Guard

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