Jonathan F. Madison
**** ***** ***** *** #*** Henderson, NV 89014
Phone # 702-***-**** Email: email@example.com
SUMMARY OF QUALIFICATIONS
Ability to provide excellent customer service, while meeting company objectives.
Excellent communication skills; both written and verbal.
Strong emphasis in sales and problem solving.
Work exceptionally well with teams and individual projects.
Ability to utilize proactive sales skills to identify needs of customers, while effectively positioning products and solutions that best meet the needs of targeted customers regardless of customer’s reason for calling.
VERIZON TELECOM (FRONTIER COMMUNICATIONS VCCD/FCCD), OXNARD, CA
SALES ASSOCIATE (JANUARY 2007-PRESENT)
Provide customer support by asking questions and listening to customers to understand their needs, requests, or problems while identifying up-selling opportunities.
Work in an energetic call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests.
Respond to customer needs for Frontier products, while educating them on the latest marketing campaigns, while recommending packages and services to meet the customer’s need based on Frontier Communications prescribed call flows.
Offer CPE equipment, and provide solutions to customers with special needs such as, blind or sight impaired, hearing impaired, as well as customers with cognitive disabilities, while providing sensitivity to each customer’s need.
PACIFIC BELL (SBC COMMUNICATIONS), TORRANCE, CA
SALES ASSOCIATE (DECEMBER 1998-DECEMBER 2004)
Received calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment.
Utilized proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer’s reason for calling.
Provided outstanding customer service, by troubleshooting to resolve service and/or minor technical problems for customers by asking appropriate questions.
Increased revenue through up-selling and cross-selling video, data, wireless, and telephone services to existing customers.
WYNDYAM GARDEN HOTEL, CULVER CITY, CA
FRONT DESK AGENT (FEBRUARY 1995-DECEMBER 1998)
Worked closely with front desk management and sales managers to assist with managing hotel occupancy.
Provided excellent customer service to arriving and departing hotel guests.
Properly routed incoming calls to hotel guests and proper personnel.
Successfully coordinated long-term hotel accommodations for domestic and international hotel guests.
Prepared tour bookings for international guests.
Anthony School of Real Estate- Real Estate Principles Certificate of Completion (2001)
Cerritos College-Emphasis in Business Administration (1990)
Sacramento City College- Emphasis in Economics (1989)