Houston, TX 77065
Experienced Sales Associate and Cashier working for a large grocery store and liquor retailer as well as working as a Cash Control Specialist for an international family fun restaurant. Also, has experience working as a waitress and food production worker. Skilled at delivering friendly and timely customer service; working cooperatively on a team; securing, and completing daily reports and other financial reports accurately. Basic skills in MX Excel, Excel Pivot, Access and PowerPoint. Intermediate skills in MS Windows, Word and Outlook. Proficient skills in email an navigating internet.
Wild Bird's Unlimited Cypress, TX 10/2017 – Present
Merchandising: Understand our products and the customer needs. Update displays and restock merchandise. Maintain the store in a clean, organized, and safe manner.
Administrative: Attend store meetings. Opened and closed the store. Accurately and efficiently checked out customers and account for all daily transactions. Processed shipments, Accurately checked in merchandise. Maintained the back room in a clean, organized and safe manner.
Customer Experience: Ensuring the customer have a great experience in store and in using products. Enthusiasm, professionalism, informed advice and superior customer service was a must to provide excellent service.
Cypress Fairbanks ISD Cypress, TX 1/2016 – 10/2016 Food Service Worker (Cy-Fair High school)
Worked cooperatively on a team of 30 people preparing and delivering lunches in 3 shifts to approximately 2,400 students daily
Remove foods from freezers; placed on trays for preparation and cooking; performed beginning and ending inventories of food delivered to and returned from serving lines; assisted in preparing the daily inventory report; and ensured food safety by monitoring food temperatures and pH balances
Cleaned and maintained kitchen, serving and common areas pursuant to district policies
Enhanced student safety by enforcing food line control an the district's building access policies
operated cashier station, processed cash and food card purchases; completed cashier reports
Food Town Houston, TX 9/2014 – 1/2016 Cashier
Greeted customers, answered customer questions, and directed customers to appropriate store locations as needed
Controlled a cash register drawer of $150, reconciled cash and credit card receipts, delivered cash to central control booth, and completed daily reports
Assisted in stocking and merchandising as needed.
Chili's Bar & Grill (Brinker International) Houston, TX 10/2008 – 9/2014
Delivered friendly and timely service to each customer; learned menu in detail; explained offerings to customers; prepared, checked, and serve food orders; an received and processed payments
Ensured restaurant safety an cleanliness by bussing tables and cleaning kitchen and common areas pursuant to company policy
Dave & Buster's Houston, TX 8/2006 – 8/2008
Deposits Staff and Business Analysis Assistant
Accounted for nightly ash and credit card receipts from cash registers, server and bartender deposits, and game kiosk machines; prepared 20 cash registers for opening of business ($6,000 - -$10,000 daily)
Entered receipts and other financial information into spreadsheets; completed daily balance sheet
Prepared and made daily deposits for Brinks pickups
Filed all employee paperwork (e.g., I-9's, W-2's)
Entrusted as a key holder, responsible for manager's safe, till, and kiosk keys
Handled credit card disputes with customers; researched and investigated employee fraud and escalated to management as needed; managed the lost and found area.
Spec's Liquor Houston, TX 1/2006 – 8/2006
Greeted customers entering store, understood product offerings and directed customers to proper locations or store personnel; advised customers regarding sales merchandise.
Managed and controlled cash register till of $300; processed customer cash and credit card transactions.
Klein Forest High School, Houston, TX.
Lone Star College, Cypress, TX – 26 Credit Hours towards an Associate Degree.