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Customer Service Sales

Houston, TX
$14.00 per hour
September 11, 2018

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Katrina Parker

***** *** ***** *****

Houston, TX 77065



Experienced Sales Associate and Cashier working for a large grocery store and liquor retailer as well as working as a Cash Control Specialist for an international family fun restaurant. Also, has experience working as a waitress and food production worker. Skilled at delivering friendly and timely customer service; working cooperatively on a team; securing, and completing daily reports and other financial reports accurately. Basic skills in MX Excel, Excel Pivot, Access and PowerPoint. Intermediate skills in MS Windows, Word and Outlook. Proficient skills in email an navigating internet.

Work Experience

Wild Bird's Unlimited Cypress, TX 10/2017 – Present

Sales Associate

Merchandising: Understand our products and the customer needs. Update displays and restock merchandise. Maintain the store in a clean, organized, and safe manner.

Administrative: Attend store meetings. Opened and closed the store. Accurately and efficiently checked out customers and account for all daily transactions. Processed shipments, Accurately checked in merchandise. Maintained the back room in a clean, organized and safe manner.

Customer Experience: Ensuring the customer have a great experience in store and in using products. Enthusiasm, professionalism, informed advice and superior customer service was a must to provide excellent service.

Cypress Fairbanks ISD Cypress, TX 1/2016 – 10/2016 Food Service Worker (Cy-Fair High school)

Worked cooperatively on a team of 30 people preparing and delivering lunches in 3 shifts to approximately 2,400 students daily

Remove foods from freezers; placed on trays for preparation and cooking; performed beginning and ending inventories of food delivered to and returned from serving lines; assisted in preparing the daily inventory report; and ensured food safety by monitoring food temperatures and pH balances

Cleaned and maintained kitchen, serving and common areas pursuant to district policies

Enhanced student safety by enforcing food line control an the district's building access policies

operated cashier station, processed cash and food card purchases; completed cashier reports

Food Town Houston, TX 9/2014 – 1/2016 Cashier

Greeted customers, answered customer questions, and directed customers to appropriate store locations as needed

Controlled a cash register drawer of $150, reconciled cash and credit card receipts, delivered cash to central control booth, and completed daily reports

Assisted in stocking and merchandising as needed.

Chili's Bar & Grill (Brinker International) Houston, TX 10/2008 – 9/2014


Delivered friendly and timely service to each customer; learned menu in detail; explained offerings to customers; prepared, checked, and serve food orders; an received and processed payments

Ensured restaurant safety an cleanliness by bussing tables and cleaning kitchen and common areas pursuant to company policy

Dave & Buster's Houston, TX 8/2006 – 8/2008

Deposits Staff and Business Analysis Assistant

Accounted for nightly ash and credit card receipts from cash registers, server and bartender deposits, and game kiosk machines; prepared 20 cash registers for opening of business ($6,000 - -$10,000 daily)

Entered receipts and other financial information into spreadsheets; completed daily balance sheet

Prepared and made daily deposits for Brinks pickups

Filed all employee paperwork (e.g., I-9's, W-2's)

Entrusted as a key holder, responsible for manager's safe, till, and kiosk keys

Handled credit card disputes with customers; researched and investigated employee fraud and escalated to management as needed; managed the lost and found area.

Spec's Liquor Houston, TX 1/2006 – 8/2006


Greeted customers entering store, understood product offerings and directed customers to proper locations or store personnel; advised customers regarding sales merchandise.

Managed and controlled cash register till of $300; processed customer cash and credit card transactions.


Klein Forest High School, Houston, TX.

Additional Education

Lone Star College, Cypress, TX – 26 Credit Hours towards an Associate Degree.

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