Ramona CA *****
Highlights of Qualifications
Retired military (20 years US Navy), Interior Communications Electrician, Instructor Qualified. Extensive experience in various electronics systems installations, including maintenance and support with additional abilities to author and present training seminars and to create procedural and online documentation. Able to write, edit, and integrate various sources of information into a uniform style and language. Skilled at translating complex information into a user-friendly step-by-step process.
Mendtronix, Poway CA 2013 – Current
Repaired LCD and DLP projectors for various schools, businesses, and other institutions.
Repaired Integrated Flat Panels in and out of warranty.
Promoted to Advanced Repair team less than 3 months after joining the company.
Qualified as a Certified Technology Specialist (InfoComm).
Supervised Firmware Flash upgrade project involving over 1000 units.
Senior Technical Writer / Instructor
Mitsubishi Digital Electronics America, Irvine, CA 2008 - 2011
Wrote and developed service literature for use by field technicians, including Service Manuals, Parts Instructions, and Service Bulletins.
Created and managed Training Course Curriculum development for component level repair technicians. (Hard copy Training Manuals accompanied by PowerPoint presentations given to Service Technicians.)
Presented 30+ training seminars per year in territory that included all areas west of the Mississippi. (Classroom environment, up to 50 per class)
Authored procedural documents such as Repair Bulletins, Parts Kit Installation Instructions, and Electronic Change Notices.
Extensive experience using common desktop authoring tools such as MS Office (incl. Visio and Publisher), FrameMaker, Adobe Acrobat.
Carvin Corporation, San Diego, CA 2007 – 2008
Repaired units under warranty at component level, including surface mount devices, such as Tube and Solid State Amplifiers, PA Systems, and amplified speakers, etc.
Repaired production line failures, to ensure quality products went to market.
Technical Writer / Instructor / Technical Support Representative
Hitachi Home Electronics America, San Diego, CA 1999 – 2007
Developed training materials for use in the field by Service Technicians.
Authored web-based training materials and online keyword based product servicing documents.
Presented training seminars in the field (Classroom environment, up to 50 per class)
Random Part and Full Time TV Repair Technician 1985 - 2001
LK TV, Escondido CA (shop closed in 1993)
Tommy’s TV, Pacific Beach CA (shop closed in 2001)
Poway TV, Poway CA (still open)
US Navy, Military 1979 - 1999
USS Nimitz CVN-68, RADAR/TV Division, Leading Petty Officer
USS Ranger CV-61, KRAN TV / TV Repair Shop, Work Center Supervisor
USS Enterprise CVN-65, PLAT/LENS, CCTV Repair technician
Staff Instructor, Closed Circuit TV Maintenance
Supervisor, Cable Division, IT Department, Naval Medical Center San Diego
Assorted US Navy Schools
Basic Electricity and Electronics
Interior Communications Electrician, Class A School
Closed Circuit TV Maintenance, Class C School
Secure Closed Circuit TV Maintenance, Class C School
Leadership & Management Training
Quality Control / Quality Assurance
Danny Bounyavong, Repair Manager, Mendtronix, Poway CA 858-***-**** x206
Roger Calesa, Owner (former), Tommy’s TV, Pacific Beach CA 619-***-****
Dennis Jaynes, Warehouse Manager, CBI/VC Summers, Phoenix AZ 602-***-****