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Manager Technical Writer

Location:
Groton, Connecticut, United States
Posted:
September 11, 2018

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Resume:

Daniel Newman

Ramona CA *****

619-***-****

ac60hh@r.postjobfree.com

Highlights of Qualifications

Retired military (20 years US Navy), Interior Communications Electrician, Instructor Qualified. Extensive experience in various electronics systems installations, including maintenance and support with additional abilities to author and present training seminars and to create procedural and online documentation. Able to write, edit, and integrate various sources of information into a uniform style and language. Skilled at translating complex information into a user-friendly step-by-step process.

Experience

Repair Technician

Mendtronix, Poway CA 2013 – Current

Repaired LCD and DLP projectors for various schools, businesses, and other institutions.

Repaired Integrated Flat Panels in and out of warranty.

Promoted to Advanced Repair team less than 3 months after joining the company.

Qualified as a Certified Technology Specialist (InfoComm).

Supervised Firmware Flash upgrade project involving over 1000 units.

Senior Technical Writer / Instructor

Mitsubishi Digital Electronics America, Irvine, CA 2008 - 2011

Wrote and developed service literature for use by field technicians, including Service Manuals, Parts Instructions, and Service Bulletins.

Created and managed Training Course Curriculum development for component level repair technicians. (Hard copy Training Manuals accompanied by PowerPoint presentations given to Service Technicians.)

Presented 30+ training seminars per year in territory that included all areas west of the Mississippi. (Classroom environment, up to 50 per class)

Authored procedural documents such as Repair Bulletins, Parts Kit Installation Instructions, and Electronic Change Notices.

Extensive experience using common desktop authoring tools such as MS Office (incl. Visio and Publisher), FrameMaker, Adobe Acrobat.

Repair Technician

Carvin Corporation, San Diego, CA 2007 – 2008

Repaired units under warranty at component level, including surface mount devices, such as Tube and Solid State Amplifiers, PA Systems, and amplified speakers, etc.

Repaired production line failures, to ensure quality products went to market.

Technical Writer / Instructor / Technical Support Representative

Hitachi Home Electronics America, San Diego, CA 1999 – 2007

Developed training materials for use in the field by Service Technicians.

Authored web-based training materials and online keyword based product servicing documents.

Presented training seminars in the field (Classroom environment, up to 50 per class)

Random Part and Full Time TV Repair Technician 1985 - 2001

LK TV, Escondido CA (shop closed in 1993)

Tommy’s TV, Pacific Beach CA (shop closed in 2001)

Poway TV, Poway CA (still open)

US Navy, Military 1979 - 1999

USS Nimitz CVN-68, RADAR/TV Division, Leading Petty Officer

USS Ranger CV-61, KRAN TV / TV Repair Shop, Work Center Supervisor

USS Enterprise CVN-65, PLAT/LENS, CCTV Repair technician

Staff Instructor, Closed Circuit TV Maintenance

Supervisor, Cable Division, IT Department, Naval Medical Center San Diego

Education

Assorted US Navy Schools

Basic Electricity and Electronics

Interior Communications Electrician, Class A School

Closed Circuit TV Maintenance, Class C School

Secure Closed Circuit TV Maintenance, Class C School

Instructor Training

Leadership & Management Training

Quality Control / Quality Assurance

References

Danny Bounyavong, Repair Manager, Mendtronix, Poway CA 858-***-**** x206

Roger Calesa, Owner (former), Tommy’s TV, Pacific Beach CA 619-***-****

Dennis Jaynes, Warehouse Manager, CBI/VC Summers, Phoenix AZ 602-***-****



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