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Customer Service Manager

Conroe, TX
September 11, 2018

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Sandra Hanson Montgomery, TX *****

Cell# 832-***-****

Summary of Skills

Precure-to-Pay Setup New Vendors & maintain records

Purchase Oil Rig Equipment 12 yrs SAP Experience

Negotiate prices with Suppliers 22 yrs Experience Oil & Gas Industry

Product Sourcing Process all NCR’s thru System

Customer Service Supervisor Detailed oriented & organized

Customer Service relations Material Resource Planning (MRP)

AP/AR reconciling supplier invoices Logistics

Professional Experience

Buyer / Procurement Specialist

May 2016 to June 2018

Bauer Manufacturing / Neo Rig – Conroe

Receives, reviews, and processes purchase requisitions for fabricating weld

structures, machined components, Oil Rig Equipment and commodities such as hardware, electrical components, raw materials hydraulic hoses and shop supplies.

Review vendors daily quotes and make recommendations for product sourcing.

Negotiates prices and terms with suppliers in order to meet specified quality, delivery

and cost objectives.

Meets with vendors to discuss technical and commercial aspects of products and


Prepares and releases purchase orders

Expedites orders and request as needed

Maintains procurement records in SAP

Maintains a list of quotes for management review

Review and process all NCR’s (non-conformance reports)

Interacts with vendors regarding applicable non-conformance matters

Assist AP Department on all invoice variances or freight cost


May 2005 to June 2015

BJ Services / Baker Hughes Inc. – Tomball, TX

Procure-to-Pay (process vendors invoices for payment)

Create daily purchase orders for chemicals/sand and confirmed orders and

deliveries with suppliers

Coordinate and create deliveries for logistics to get the products to the well site

Maintain real time inventory and close any open orders at month end

Stay in close contact with districts/suppliers, to ensure all products are received in

Create and maintain all PIR’s (purchasing info records) for all districts plants, products and suppliers, including keeping pricing current on all PIR’s

Create request for new material numbers as needed

Resolve Invoices AP variances

Trained other buyers in my team to resolve discrepancy invoices

SNC – Supplier Network Collaboration system – worked closely with all suppliers

to problem solve any SNC error messages they encounter with the system

Assisting districts and suppliers with any issues they may need help resolving

but not limited to the following:

Load reports for each job, bill of ladings, picking tickets

Logistics – Setting up Trucks to deliver products

Releasing purchase orders in SAP system

Keep track of supplier pricing including contracts

Maintain current inventory at our other district locations to reduce cost when placing new orders

Customer Service Supervisor / Materials Coordinator

June 1995 – May 2005

Momentive (formerly Hexion) – Houston, TX

Supervised 5 customer service Reps. in our Houston sales office

Trained all CSR’s in SAP and any updates as needed

Invoice daily customer orders

Issue all credit, debits or returns needed

Responsible for all customer master data’s, including creating new customers or

necessary changes

Track real time inventory for 2 plants and 10 transload stocking points

Received on purchase orders for truck/rail cars in SAP

Monitor daily rail car tracings through Rail Trac system

Process product stock transfers from plants to designated transload locations

Assist accounting department with unpaid customer invoices or discrepancies

Running daily reports for our director of sales

Attend weekly sales meetings

Meet with vendors to discuss and negotiate pricing


2 years of community college in Business, Office Management & Admin.


Brandon Flessas Gary Walrath Suzette Olivan

Procurement Manager V.P. Operations HR Manager

Cell# 281-***-**** Cell# 713-***-**** Office# 346-***-****

Office# 346-***-**** co-worker / then Vendor Cell# 713-***-****

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