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Customer Service Data Entry

Riverdale, Illinois, United States
September 13, 2018

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Kathleen Johnson ***** S. Clark, Riverdale, IL



Excellent written and verbal communication skills.

Confident, articulate, and professional speaking abilities.

Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Enjoy working as a team member as well as independently.

Strong attention to detail, goal oriented.

Key Points: HIM Training Medical Law ICD-9 Knowledge

Microsoft Office Typing 40 wpm CPT and HCPCS

Customer Service Receptionist Medisoft Version 14 Data Entry 10+ years

Work History:

Riverdale Police Dept.

Community Service Clerk Riverdale, IL

4//2014 - Present

Greets complainants at department front desk.

Answers non-emergency phone calls.

Determines nature of calls from other law enforcement agencies to forward to the appropriate supervisor.

Manage court files; prepare detainee files for upcoming court dates.

process criminal complaints via computer to dispatch officers to police department lobby for plaintiffs.

Community Service Liaison

NJW Consulting Chicago, IL


Collections Clerk for City of Chicago

Responsible for reviewing, updating and maintaining files.

Notifies or locates customers with delinquent accounts in attempts to secure payment, utilizing the postal service, telephone, or by personal visit.

Mails routine form letters to customers to encourage payment of delinquent accounts.

Confers with customer by telephone to gather pertinent information in an attempt to determine a reason for arrearage of their account.

Reviews and explains terms of sales, service, or credit contract with customer.

Combine patience, determination, and persistence to troubleshoot client issues.

Make payment arrangements for clients.

University of Chicago Chicago, IL

02/08 to 02/11

Project Assistant I – Gift Records Clerk

Supported BIO-Data donor management database by monitoring and maintaining gift records services.

Processed monetary gifts from Donors and Alumni for the University.

Researched internet for data pertaining to donors and bequests.

Updated Donor’s demographical information, national and international in Alumni website.

Created tax receipts implementing through Neo-Post mailing system.

Responsible for revising and preserving donors files.

Fostered new relationships with potential donors as well as with Alumni, answered questions and explained the rules and regulations regarding donations.

Skyway Concessions Company (Skyway Tollway) Chicago, IL

04/06 to 02/08

Toll Auditor

Managed toll collectors reconciling on automated computer generated balances against daily cash input.

Reconciled collections analyzed and adjudicate discrepancies from daily bank deposits.

Generated daily reports created using excel spreadsheets.

Education: Allen School Online Phoenix, AZ

Major: Medical Insurance Billing and Coding 2011

L.E.A.D.S Certification

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