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Customer Service Administrative Assistant

Tucson, Arizona, United States
September 12, 2018

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Maureen A. Breda

**** * ***** ***** **

Tucson, AZ 85743



Bilingual Administrative Assistant English-Spanish, more than eight years of experience in a Maquiladora environment and seven years of experience as Import/Export Specialist and over twenty five years of experience in Customer Service. Good working knowledge of Word processor and spreadsheet. Experience in payroll, purchasing, account payable, Personnel Assistant, Administrative Assistant. Good communications skills, task oriented, good organizational and prioritizing abilities.


August 2009 – Current St. Elizabeth Ann Seton Tucson, AZ Hispanic Ministry coordinator

Coordinate the Hispanic Ministry Liturgies. Prepare, review and maintain annual operating budget. Administer all financial aspects of the Hispanic Ministry program under the direction of the Pastor. Encourage volunteer participation as teams members; manage volunteers in a professional manner.

Coordinate the Spanish Religious Education Program, document control of registration forms, payments receipts and deposits for the program. Reconcile all the payments and deposits for SRE. Maintain and organize ParishSoft database, keep an inventory of books.

Sacramental preparation for Baptism, Reconciliation, First Communion and Confirmation including Quunceañera’s Masses as well as parent and catechist meetings and family faith formation. Record all Hispanic Ministry Sacraments.

Coordinate all special Spanish and bilingual Masses, retreats and fundraising events and liturgical activities making the facilities request and checks request for stipends respectively. Oct. 2006 – Aug. 2009 Jorgensen/Brooks Group Tucson, AZ Administrator Assistant

Answer the phone, make appointments, and translate letters and documents.

Organize the paperwork and forms for the counselors.

Feed the database with information from new clients and updated whenever the client attend to their next appointment and do closing cases as needed.

Created a filing system for client’s files and keep it up to date on daily basis.

Yet it is noteworthy that with all the above-mentioned working system, we achieved an A+ score in the audit by the State of Arizona to renew the company’s license. Mar 2005 – Feb 2006 Tucson Electric Power Tucson, AZ Customer Service Representative

Receive call from customers doing inquires on their accounts; give them a quality service fulfilling their requirements in an efficient and effective way. (ex. Turn on/turn off service address, transfer services from one service address to another, transfer names on accounts, change mailing address, reconnect service, disconnect service, take payments over the phone, make payment extensions, etc).

Dec. 2000 – Mar 2005 Offshore International Inc Tucson, AZ Import/Export Specialist

Manage the day-to-day transactions, processes, and tasks of Importing/Exporting goods to and from client factories in Mexico.

Receive, organize, prioritize and process information pertaining to goods manifested (through supplier or client packing list) for shipping to and/or from client factories in Mexico.

Conduct service review with clients for all manifestation of goods to cross the border.

Prepare Customs commercial invoices using the designated software system.

Ensure that Customs documentation match Mexican Broker confirmation of client manifestations

(packing list).

Ensure delivery of Customs commercial invoices to Customs Brokers.

Coordinate the calculation of Mexico duties for proper authorization.

Follow-through on each transaction to ensure commitments for timely delivery and information accuracy are met in terms of Imp/Exp.

Respond quickly to client questions and request for information.

Interact with client, client supplier in the U.S., Client factory personnel in Mexico, Mexican freight carrier, Mexican – U.S. Customs Brokers.

Assembly Description Work Sheet.


Fall 1999 Accounting 101 Pima Community College

Fall 1993 Micro computer Survey Uses Pima Community College 1993 - 1994 Programmer Centro de Capacitacion Tecnica e Industrial (MX) 1991 - 1993 Accounting Instituto del Valle (MX)

1985 - 1998 Executive Assistant Colegio Nacional de Educacion Profesional Tecnica (MX) Interests

Spend quality time with my family.


Upon Request.

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