Strong verbal communication
May 1999 - Current
Assistant General Manager/ Membership Advisor
Richmond Fitness Inc
Managed a 96-thousand square foot fitness facility employing 100+ workers. Directly supervised sales teams of 3-8 membership advisors, whose major responsibilities are membership sales and customer relations.
As sales manager, achieved monthly and quarterly sales goals when this had not been previously done. Involved in hiring and training of new employees as well as performance evaluations, discipline, and rewarding employees.
Performed daily multiple facility walk-through inspections for cleanliness, operations control, and customer relations.
Directly contributed to sales marketing for own facility, and for all 9 American Family Fitness (Richmond Fitness) locations.
Regularly met with department supervisors and general managers of all locations for operations development and implementation.
Tracked sales statistics daily of team members and club generated revenue to utilize in reports. Apr 2013 - Current
Happy Housekeepers RIC, LLC
Managed company operations, including staff hiring, training, development, scheduling and supervision. Maintained up-to-date on business operations as well as positive and negative impacts. Built relationships with customers and managed accounts to drive revenue and profit. Pursued and obtained new clientele through direct contact and marketing development. May 1996 - Dec 1998
Assistant Kitchen Manager/ Bar Manager
Lonestar Steakhouse & Saloon
Managed restaurant staff including staff scheduling, labor cost control, rewards and discipline of 40+ staff members.
Met food and bar cost goals last 6 out of 12 months. Directly interacted with customers for relations and quality control. 2003
Bachelor of Fine Arts: Fine Arts
James Madison University
Emphasis in illustration
Labor intensive degree with 80 credit hours in major studies Golden Key Honor's Society. Graduated with 3.5 GPA Opened three large fitness facilities including staff training, membership buildup, and facility management.
Consistently maintained rating of "Top Ten" salesperson out of 30+ membership sales directors in company for over 14 years.
Maintained personal relationships and book of business with 5000+ members.