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Manager Customer Service

Oakland, California, United States
September 12, 2018

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Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.



Customer rapport

Issue and conflict resolution

Personnel training and development

Inventory control procedures

Adaptive team player


State Farm Insurance Company San Leandro, California

Insurance Agent

10/2017 - Current

Finalize and maintain all types of personal lines of insurance policies within the agency.

Process applications, payments, corrections, endorsements and cancellations.

Promote client retention through high-quality service and follow through

Retain 46% of policyholders during annual renewal period.

Interview prospective clients inquiring about their financial needs and discussing appropriate coverage.

Oversee schedule of weekly projects and anticipated timelines for milestones as well as completion dates.

Thumbs Up Property Management Oakland, CA

Janitorial Manager

02/2015 - 10/2017

Delivered an exceptional level of service to each customer and vendor

Documented quarterly updates to management on renewal progress, at-risk renewals and renewals forecast.

Provided onsite training.

Effectively controlled the release of proprietary and confidential information for general client lists.

Klassic Maid Service

Owner Operator

13/2013 - 10/2018

Started business using a strong proven foundation and created and implemented a detailed business plan.

Controlled costs by keeping inventory in line with current business needs.

Negotiated contracts with outside vendors to minimize costs to company and customers.

Extended existing customer relationships through extensive communication and marketing strategies.

Panera Bread Hayward, CA

Assistant Restaurant Manager

03/2011 - 11/2013

Maintained the entire look of the restaurant, ensuring that it was clean and inviting

Interviewed and hired new workers who offered great personalities, fantastic restaurant experience and a desire to work hard.

Stayed abreast of all federal, state and local regulations and made sure the restaurant met all food safety compliances.

Maintained facility compliant with health codes, sanitation requirements and license regulations.

Palo Alto Creamery, Stanford Palo Alto, CA

Assistant Restaurant Manager

06/2007 - 02/2011

Maintained facility compliant with health codes, sanitation requirements and license regulations.

Increased store sales by 34%.

Completed daily logs, updated computer tracking systems and filled out other relevant documentation.

Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.

Forecasted, scheduled and monitored labor to be consistent with store traffic.

Education and Training

DeVry University Fremont, California, US

Bachelor of Science in Telecommunications


Completed professional development in Networking

Walden University Minneapolis, MN, US

MHHA in Healthcare Administration


Activities and Honors

BNI- Business Networking International

Member, Small Business Association (2016 - 2017)

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