Manager Customer Service
Resume:
KIMBERLEY THOMPSON
**********@*****.***
Summary
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Skills
Results-oriented
Customer rapport
Issue and conflict resolution
Personnel training and development
Inventory control procedures
Adaptive team player
Experience
State Farm Insurance Company San Leandro, California
Insurance Agent
10/2017 - Current
Finalize and maintain all types of personal lines of insurance policies within the agency.
Process applications, payments, corrections, endorsements and cancellations.
Promote client retention through high-quality service and follow through
Retain 46% of policyholders during annual renewal period.
Interview prospective clients inquiring about their financial needs and discussing appropriate coverage.
Oversee schedule of weekly projects and anticipated timelines for milestones as well as completion dates.
Thumbs Up Property Management Oakland, CA
Janitorial Manager
02/2015 - 10/2017
Delivered an exceptional level of service to each customer and vendor
Documented quarterly updates to management on renewal progress, at-risk renewals and renewals forecast.
Provided onsite training.
Effectively controlled the release of proprietary and confidential information for general client lists.
Klassic Maid Service
Owner Operator
13/2013 - 10/2018
Started business using a strong proven foundation and created and implemented a detailed business plan.
Controlled costs by keeping inventory in line with current business needs.
Negotiated contracts with outside vendors to minimize costs to company and customers.
Extended existing customer relationships through extensive communication and marketing strategies.
Panera Bread Hayward, CA
Assistant Restaurant Manager
03/2011 - 11/2013
Maintained the entire look of the restaurant, ensuring that it was clean and inviting
Interviewed and hired new workers who offered great personalities, fantastic restaurant experience and a desire to work hard.
Stayed abreast of all federal, state and local regulations and made sure the restaurant met all food safety compliances.
Maintained facility compliant with health codes, sanitation requirements and license regulations.
Palo Alto Creamery, Stanford Palo Alto, CA
Assistant Restaurant Manager
06/2007 - 02/2011
Maintained facility compliant with health codes, sanitation requirements and license regulations.
Increased store sales by 34%.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.
Forecasted, scheduled and monitored labor to be consistent with store traffic.
Education and Training
DeVry University Fremont, California, US
Bachelor of Science in Telecommunications
2001
Completed professional development in Networking
Walden University Minneapolis, MN, US
MHHA in Healthcare Administration
2015
Activities and Honors
BNI- Business Networking International
Member, Small Business Association (2016 - 2017)
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