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Business Analyst

Location:
Herndon, VA
Posted:
September 12, 2018

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Resume:

T Sireesha

Herndon, VA ***** 703-***-**** ac601w@r.postjobfree.com

Professional Summary

IT Specialist with over 13+ years of experience in Software Testing and Business Analysis

Expertise in various industry verticals - Banking, Financial Services and Insurance, Mortgage, Retail, Healthcare and Life Sciences, Media & Entertainment, Aviation, Energy and Utilities and E-learning

Expertise in testing Web applications, Standalone applications, Point Of Sale, Kiosks, Mobile applications, Web service testing using SoapUI, and SAP testing

Expertise in Functional testing, System, Integration, Smoke, Regression, and User Acceptance testing

Experience in Testing on Emulators, Android, iOS, iPhone, iPad, Blackberry and other mobile devices

Expertise in Internationalization testing and performed OS, Browser Compatibility testing

Experience across all phases of Software Development Life Cycle (SDLC) with expertise in Software Testing Life Cycle (STLC) phases such as Requirements Analysis, Test Planning, Test Estimation, Test Case Designing, Test Execution, Test Management and Test Closure

Experience in working on various software methodologies Waterfall model, Incremental build model, V-Model, Agile - Scrum and Acceptance Test Driven Development (ATDD) approach

Experience in working in Agile Development environment with Scrums and Sprint Cycles

Proficient in all phases of Requirement Management, including gathering, analysing, detailing and tracking requirements

Run workshops for requirement gathering and prepared documents including Business Requirements Documents (BRDs), Functional Requirements Document (FRDs) and Solutions Design (SD)

Experienced in documenting requirement and building business Process Flow Charts using MS Visio

Involved in JAD sessions with SMEs and Business users to analyse and gather the requirements and prepared use case, sequence diagram and process diagram

Having Project management skills such as effort estimation, task identification, risk analysis scope management and resource management

Executed Selenium, Coded UI, and QTP test scripts

Expertise in Test Management tools like Perforce 2003.2 and Testlink, TFS, MTM and HP ALM

Expertise in using Defect Tracking tools JIRA, Bugzilla and Trac

Proficient in using Configuration Management tools VSS, Perforce

Prepared reports that are defined in the project life cycle, Prepared Quality Assessment Reports, Collected data for Project Metrics and analysis of Project

Worked on CRM Tools (Salesforce), SAP CCS and CRM

Worked for Solution Engineering Group and generated sales lead for software testing opportunities, proven expertise in Business Development – Project Sales Support, Market Research, prospecting the target market, responding to quotations / proposals (RFI, RFQ & RFP’s), preparing presentations, preparing sales & marketing collaterals and campaigns et al

Highly motivated, result driven software professional with outstanding technical, analytical and logical ability combined with excellent testing skills. Good logical acumen, excellent oratorical and communication skills

Education and Certifications

Masters in Computer Applications, Osmania University, 2002

International Software Testing Qualifications Board® (ISTQB®), Indian Testing Board, 2008

NCFM Beginner’s module in Financial Market, Indian Stock Exchange, 2009

HP Certified - Quality Center Professional, HP, 2010

Professional Scrum Master- PSM, Scrum.Org, 2017

HIPAA Privacy & Security Training for Business Associates, The HIPAA Group, Inc. 2018

Professional Experience

Geico, Chevy Chase, MD May 2017 – Present

Business Analyst

Launchpad/Portfolio Modernization

Launchpad/Portfolio is a new application that is being built as part of the larger modernization effort. Launchpad is the entry point application that internal users will access for the new counselor dashboard and policy applications. There are two main features, Counselor search for a client and Admin Helpdesk. Counselor search for a policy in Launchpad, It will provide different ways for a user to perform a quick search and to retrieve a recently accessed clients. Admin Helpdesk feature will consists Admin functions such as managing user accounts based on counselor role privileges. Based on search counselor will be taken to Portfolio which consists of all related policies in dashboard, as per the customer request counselor will navigate to a specific policy to do the changes from the portfolio dashboard.

Involved in stake holder meetings to understand the business needs & system requirements

Coordinated with multi-level teams to analyze the business requirements and support to design new patterns according to the requirements

Conducted Feasibility Study, SWOT Analysis and Risk Analysis on the requirements and solutions and provided feedback

Interacted with UI (User Interface) designers from inception to final product, created wireframes, and process flow diagrams using MS Visio

Prepared detail functional specification document in the form of user story to meet the requirements by meeting with Business and Technical Architects

Very good experience in creating Project log (Issue and risk log) list on the SharePoint, maintaining it and sending weekly status reports to the team

Lead the development team and testing team to address any questions they may have for the requirements

Managed Requirements, Test Plan, Test Lab and Defects using TFS and JIRA

Presenting detailed reports of Project Status, Requirements Coverage, Traceability Matrix, Test results end of the iteration

Involved in Sprint Planning, Reviewed sprints, Participated in Sprint Retrospective meetings.

Communicate the burn down reports, identify backlogs, and identified the degree of velocity of each task

Demonstrate the stories accomplished during the current iteration to the stake holders and get the approval for the deployment into Production environment

Performed (UAT) User acceptance testing for business acceptance and executed test cases. Assisted in go-live activities of the project

Executed Coded UI test scripts as part of UAT testing

Participated in post-launch review meetings to assess project strengths and liabilities, create lessons learned documents.

Tracking the Production tickets and solving them based on severity

Environment: JAVA, .NET, Visual Studio 2015, JIRA, TFS, MTM, DB2, Windows 10

United Health Group, Frisco, TX May 2016 – May 2017

Quality Analyst / Business Analyst

Strategic Payment Program (SPP)

United Health Group is a full management group of company providing a range of benefit plans to the people. Strategic Payment Program (SPP) main purpose is to focus on the payments by aligning all the payments on to one single machine. SPP provides an enterprise wide claim engine for all medical claims along with incoming and downstream trails that Summary Check currently provides. SPP generates consolidated check and electronic disbursements with compliant remittance detail.

Facilitate meetings and Joint Application Development (JAD) sessions with business stakeholders and technical units

Gather and Analyse Business Requirements, uploaded them in HP ALM.

Create Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams according to UML methodology

Participate in Daily Scrum "Stand-ups", and other scrum ceremonies. Assisted Scrum master in updating the sprint and the product backlog

Handle change requests by performing impact analysis on the business and technology fronts

Involved in the Q1 User Acceptance Testing for the Strategic Payment Program (SPP)

Attended the daily meetings with the existing testers and the Lead Business Analyst for checking the ongoing status of the Q2, Q3, Q4 and Q1 for the Strategic Payment Program (SPP)

Worked extensively on tracking and eliminating of the already and upcoming existing defects in the all the quarters phase of the SPP

Involved with System Analysts and Developers in tasking out business requirements

Interacted with client and the Technical Team for requirement gathering and prepared detail functional specification documents

Helped the existing team members and the testers in the execution of the test scripts

Assisted in defining Test Cases and Test Scenarios for the System Testing, Integration Testing, Regression Testing and UAT Testing

Interacted with Configuration, Membership, Provider and Finance teams

Experience with the following Facets Modules Subscriber/Family Application, Provider Application, Medical and Dental Plan-Products, Billing and Commissions, Claims Processing & Capitation, Utilization Management, Conversions and Batch Processing

Interacted with Configuration, Membership, Provider and Finance teams

Reviewed Quality Assurance Test Plans, Workflows and User Documentation to ensure correct interpretation of original specifications

Involved with all phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle

Performed User Acceptance Testing, and documented detailed defects using HP ALM

Participated in defect triage meetings and coordinated with various teams

Environment: Windows 2000/XP, HP ALM, MS Office 2003, MS Visio, Oracle Financials, Office Communicator, WebEx

Wells Fargo Bank, West Des Moines, IA April 2015 – May 2016

Business Analyst

Enterprise Income Verification

The Enterprise Income Verification (EIV) is a JAVA-based system used for verifying the income reported by customers to process home loans

Thoroughly review the existing business process and classified them to be AS-IS and TO-BE processes and defined clear and compliant new processes with the Business process re-engineering

Conducted interviews, JAD sessions, requirements workshops and brainstorming sessions for eliciting business requirements

Prepare detail functional specification document in the form of user stories to meet the requirements by meeting with Business and Technical Architects

Conduct user story writing workshops with the product owner to identify, analyse and document features, epics and user stories using JIRA

Assisted project manager in applying Change Management Process using BMC Remedy in collaboration with change control board (CCB)

Created important project artefacts as UML Models, Functional Requirements Document (FRD), Supplementary Specification Document, Requirements Traceability Matrix (RTM), Interface Control Document (ICD) and glossary using DOORS and MS Visio

Facilitate and participate in Daily Scrum "Stand-ups", Biweekly Sprint Planning, product backlog grooming, sprint review and retrospective meetings. Assisted Product owner in updating the sprint and the product backlog

Recognize, raise, and remove impediments proactively that would prevent team from achieving their sprint goal(s)

Assist Product owner in facilitating all scrum ceremonies and updating the Sprint burn-down and Release burn-down charts

Authored UAT test cases

Performed UAT testing

Defect logging and tracking using JIRA

Demonstrate the stories accomplished during the current iteration to the stake holders

Participated in post-launch review meetings to assess project strengths and liabilities, create lessons learned document

Environment: Java J2EE, .Net, DB2, Oracle, MS SQL server, Ingrian Network Appliances, MS Office, MS Visio, JIRA

State Farm Insurance, Bloomington, IL April 2014 – March 2015

Team Lead / Business Analyst

DC4 – ECM Integration – Document Capture (Phase1.5)

Document Capture for Health Modernization Project - is responsible for providing integration between DC4-Claims and ECM (Enterprise Content Management). This project will be delivering the capability to capture and store incoming customer communications via Fax or Mail and EDI printed or scanned documents, Objective of the project is to increase efficiencies by eliminating the handling of paper documents, ability to electronically process claims, and ability to index documents.

Worked to elicit Business Requirements by using Acceptance Test Driven Development – ATDD approach.

Involved in Three Amigos meeting (Business, Development and Testing Teams) to analyze Business Requirements, Business Use Cases and Data Models used in the project

Conducted workshops and documented the GAP Analysis of the As- Is & To-Be system to identify key areas of concern and addressed them with the Business team

Developed the Interaction Design Document to map interaction flow between various applications and prepare the business rule artifacts, prepared process flow diagrams using MS Visio

Developed documents made available using SharePoint

Coordinated with Business Teams, Product Owners and team about product development and enhancements.

Worked with teams located at various geographic locations to review requirements, test strategies and scenarios

As part of Governance team coordinated with the Result Based Vendor to review authored Test Case Index and Test Traceability Matrix to check full coverage of requirements and provided appropriate feedback

Provided appropriate feedback to the written test cases and governed to implement the provided feedback to the authored test cases

Approved and uploaded the Test Cases to Test Management tool Testlink

Performed Quality Audit Testing for System Testing done by the Result Based Vendor

Authored and Uploaded Code Merge Test cases and UAT test cases in Test link

Executed Code Merge Test Cases and UAT test cases and reported defects using defect tracking tool TRAC

Governed System, Integration, End to End, Regression testing and UAT testing

Executed Selenium test scripts as part of Regression testing

Participated in defect triage meetings and coordinated with various teams/groups

Discussed issues, road blocks and risks with the Business Manager and Development Manager

Identified tasks and assigned them to the on-shore and off-shore resources; communicated with all the resources on a daily basis

Responsible for change management - raised change requests and managed implementations

Environment: Primavera, Lotus Notes, IBM Mainframe 390, DB2, Testlink, and Trac, Java, J2EE, BMC Middleware Management, Windows XP

State Farm Insurance, Bloomington, IL April 2013 – March 2014

Test Lead

Mobile Aggregator

To enable Mobile Data Aggregator on the ICP platform during phase 1.5. DC10 consumed the four of Existing Plus Services (Claim Status, Claim Estimate, Submit Claim, and Repair Facility) using Enterprise Service Bus. As per the State Farm requirement an intermediate layer (Mule ESB) must be introduced to further consume those services. DC4 is involved in necessary configuration changes and placing Mule as the middle layer between DC10 and DC4, DC4 testing team needs to make sure that DC4 changes has not impacted on the request and response data being communicated between DC10 and DC4/Existing Plus Services through Mule gateway.

Worked with DC10 technical team to gather necessary SOAP XMLS to prepare the test cases based on service requests and responses

Gathered test data from Existing Plus team for the Mobile Aggregator Testing

Gathered necessary reference from DC10 Testing team about policy and claim information for testing.

Prepared Test Conditions

Reviewed Test Cases and came up with Test Case Review Comments

Co-ordinated with Technicl teams to gather WSDL’s and End Points

Performed web services testing using Soap UI

Integrated Testlink with STAF STAX for test execution results

Reported defects using defect tracking tool TRAC

Participated in defect triage meetings and coordinated with different groups

Environment: Primavera, Lotus Notes, IBM Mainframe 390, DB2, Testlink, and Trac, SoapUI, Java, J2EE, BMC Middleware Management, Windows XP

Safeway, Pleasanton, CA March 2012 – April 2013

Test Lead

POS eWIC Virginia

POS eWIC Virginia project will provide Woman, Infants and Children (WIC) the ability to use a magnetic strip payment card for WIC specific items for the state of Virginia instead of the current paper WIC check solution. This is a compliance project related to State Federal WIC agency used for Electronic Benefit Transfer (EBT), is an electronic system in the United States that allows state governments to provide material benefits via a magnetic payment card.

Worked with the Business Analyst in gathering the required information for analyzing the Business Requirements and Business Use Cases

Provided feedback on the Uses Cases developed by the Business Analyst

Identified gaps in the Business Requirements and the Business Use Cases

Prepared test gap analysis reports based on the requirements and understanding of the functionality of the Application

Led Requirement Ambiguity Testing, raised queries or issues related to the project requirements and elicited test requirements with consultation from Business Stakeholders

Coordinated with Stakeholders in Analyzing and Gathering the required information for Business and Test Preparation

Authored test cases based on understanding of the requirements

Performed test case reviews and updated the test cases review status in the Test Manangement Tool HP ALM

Coordinated to setup the test environment on the Point Of Sale systems

Coordinated with different groups (IBM, Evalon, First Data and Federal State) for compliance and certification testing

Resolved and mitigated issues, road blocks and risks with the Business Manager and Development Manager

Executed test cases present in the ShareIT and HP ALM

Tested various POS functionalities like sale transaction using multiple tenders, partial tenders sale transaction with multiple tenders, return transaction using different methods and validated logs, different types of void transaction, different discount and coupons in a transaction, validate different reports that has been executed during the day,validate POS Database for each transaction performed in different tables

Defect reporting and tracking using HP ALM

Communicated weekly status to the stake holders

Environment: JAVA, Oracle and Quality Center, Copient, IBM 4690 POS OS, Logix Webtool, HP ALM, Windows XP

Ontario Systems, Feb 2011 – March 2012

Senior Software Engineer

Ontario Systems

Ontario Systems is a leading provider of accounts receivable management and revenue recovery solutions for the collection industry, healthcare providers, and financial services. They offer a full portfolio of software, services, and business process expertise.

Understood the requirements and took KT from the client to understand the complete functionality of the Application.

Instrumental in On-site and Offshore Coordination and Communication

Performed Requirement Ambiguity Testing raised queries or issues related to the project and elicited test requirements with the associated on-site co-coordinator

Authored test cases based on understanding of the requirements

Performed test case reviews and updated the test cases as required

Coordinated to setup the test environment required for the project

Configured TFS -Team Foundation Server in the Test Machine and uploaded test cases

Executed test cases present in the TFS -Team Foundation Server

Defect reporting and tracking using JIRA

Prepared documentation related to the Project and provided training to the new team members

Sent Daily Status to the Off-shore lead

Environment: ASP and .NET, TFS –Team Foundation Server, PPM, Windows XP, JIRA

HBO - Home Box Office, July 2010 – Feb 2011

Senior Software Engineer

HBO Mobile

HBO Android Mobile is a mobile application through which consumers can browse and watch HBO original and licensed programs on Mobiles or Handsets. The project involves testing of the Android Mobile application on the Emulators and Hand Set Devices based on different configurations of the devices such as High End Device, Mid Rage Devices, Low End Devices and Emulators.

Performed Requirement Ambiguity Testing, raised queries or issues related to the project and elicited test requirements with the associated on-site coordinator

Understood the changes made to Requirements and its impact on existing functionality, and prepared change impact matrix

Authored test cases based on understanding of the requirements.

Identified test data needed to execute the test cases.

Performed test case reviews and updated the test cases as required

Prepared a test traceability matrix to map the functional requirements against test cases in order to determine test coverage.

Prioritized test cases based on the configuration of the mobile handset configuration as High end device, Mid range devices, Low end devices and Emulators

Prepared test execution plan describing the approach to be adopted to successfully complete the functional testing.

Prepared Installation batch files for the applications like, facebook, twitter, gmail and etc. for mobile testing on emulator

Modified the reusable batch files required for installation and un-installation of Android mobile application files on the Emulators

Performed Functional and Regression testing on iPhone, iPad, iOS and Android Mobile devices

Deployed apps to the iTunes App Store and Google Play

Reviewed the defects being posted by the team members

Logged the defects using the bug tracking tool JIRA

Tracked the posted defects and verified the defects that were in fixed status on the new builds and closed them accordingly

HBO GO

HBO GO is a web based service provided to Verizon FIOS TV customers who subscribe to the HBO television service. HBO GO comprises a web site through which customers can browse and watch HBO original and licensed programs which features 600 hours of content available for streaming in standard or high definition. Content includes HBO original programming, movies, comedy specials, documentaries, sports, and late night adult programming shows from Cinemax's Max after Dark block are also available o

n the HBO GO

Responsible for onsite and offshore coordination and communication

Performed requirement analysis and raised queries related to the functionality of the application when there was ambiguity

Executed test cases provided by the client and also based on the understanding of the requirements.

Identified test data needed to execute the test cases.

Prioritized test cases for execution in order to find undiscovered defects

Prepared test execution plan describing the approach to be adopted to successfully complete the functional testing and regression testing

Involved test environment set-up

Performed Functional, Regression, and Compatibility testing

Reviewed the defects being posted by the team members

Logged the defects using the bug tracking tool JIRA

Tracked the posted defects and verified the defects which are in fixed status on the new builds and closed them accordingly

Environment: Java, Oracle 10g, IE 7, 8, Firefox 4,5, Google Chrome, JIRA, Safari, Symbian, Android, iOS, Windows XP, MAC 8,9

United Airlines, Dec 2009 – July 2010

Senior Software Engineer

United Airlines – Kiosk Application

United Airlines – Kiosk Applications: are hardware devices that work in combination with UAL Kiosk software, these kiosks (computer terminals) are connected to the internet (Client server Architecture) which provide access to a customized UAL kiosk software application which in conjunction with local devices such as credit card readers, bar code scanners, receipt printers, and identification devices including biometrics allow users to perform various transactions related to Air Travel like Flight Check-In, Baggage management, Seat management, Manage IROPS (Irregular Operations) and etc.

Performend requirement analysis and raised issues, queries, elicited test requirements with the associated Business Analyst at on-site

Prepared change impact matrix

Prepared test case index to ensure complete requirements coverage and prepared requirements traceability matrix.

Authored test cases by applying various test designing techniques

Performed Peer review of the authored test scripts

Involved in test environment setup and lab setup

Prepared complex test data required for test execution ( Creation of PNR’s using FastAir and Apollo)

Involved in testing kiosk machines, performed functional testing, regression testing, and Internationalization testing

Executed QTP test scripts as part of regression testing

Posted detected defects using test management tool HP Quality Center

Attend Weekly call with the client

Performed exploratory testing and also applied ways in which tests can be executed effectively that would result in undetected defects

Logged and reviewed defects with accuracy (following templates, guide-lines, work instructions)

Performed root-cause analysis of the detected defects

Conducted and participated in defect triage meetings

Communicated effectively the detected defects that needs to be addressed with Development Team and Business Analysts

Prepared defect summary reports and quality analysis reports by collecting data from the WBS and PDC sheets and by calculating the metrics to arrive at the accurate reports.

Calculated metrics based on the progress of the project and prepared dashboard to show the status of the project.

Conducted milestone analysis and recorded the learning’s after each cycle and communicated to all the stake holders.

Environment: J2EE, STRUTS, HTML, JavaScript, SQL Server and HP Quality Center, Windows XP

HP Comcast, Sept 2009 – Dec 2009

Senior Software Engineer

HP Comcast

HP Comcast is the largest cable operator and the largest home internet service provider in the United States, providing cable television, broadband Internet, and telephone service to both residential and commercial customers

Performed functional and regression testing

Performed browser compatibility and Internationalization testing

Responsible for off-shore team communication

Communicated daily status reports to the on-site lead

Environment: ASP, .Net and Bugzilla, Windows XP, MAC 8

AppLabs Solutions Engineering Group, Jan 2009 –Sept 2009

Senior Software Engineer

Business Development and responsible for Pre-sales support.

Analysed and Identified prospective clients through B2B site and through all other resources available.

Gathered information of the prospects in the target segment by various market research methods

Developed prospective sales leads for US based sales team

Maintained clientele database

Identified decision-makers in targeted accounts through outbound calls

Qualify sales leads, Developed and maintained accurate Customer Contact Database.

Lead generation

Used CRM tool Salesforce to track all the information related to the prospective clients

Attend pre-sales discussion/ meetings with BDMs to gather information on prospects and their requirements

Came up with documentation and Interacted with the other SMEs to collate the information required for evolving solutions for proposals

Conceptualized original content and wrote sections of the proposal

Responded to the Request for Information (RFI) questions from prospects with related details, services, relevant experience etc.

Drafted responses to the Request for Proposal (RFP) questions from the prospect/ existing customers that relate to engagement models, delivery framework, resumes, client lists & relevant experience etc.

Initiated estimate profile and research for the opportunity

Involved in requirements gathering and business analysis

Reviewed prospective clients inputs/ documents and product artifacts

Facilitated and attended WebEx demos on prospect/ client products

Engaged in research of the selected domain area and in related initiatives

Prepared case studies based on the prior experience gained in various projects

Reliant Energy, Jan 2008 – Jan 2009

Software Engineer

Reliant Energy – Power Smart

This project allows the customers that are signed up for the Pay As You Go billing option to be able to view their usage and dollar balance information online. This project will also allow the user to contact Reliant, via email, with questions about his/her account. Tendril is equipment that is installed at Customers site to record the usage of the customer’s electricity consumption and transmits the recorded readings through EDI (Electronic Data Interchange) to the Server from where the Account details are sent to CCS from which Customer care representative can pull up the account details related to the customers.

As a POC of the project prepared test plan

Prepared effort estimates for the test cycles

Performed requirement analysis and raised clarifications/queries to the associated Business Analyst

Understood the changes made to requirements and its impact on existing functionality

Responsible for onsite and offshore coordination and communication

Prepared documentation related to the project and provided training to the team members

Performed skill gap analysis and identified training needs in the project

Trained new team members on functionality of the Project

Authored test cases by applying various test designing techniques

Updated and reviewed test cases authored and uploaded authored test cases to Quality Center

Prioritized test cases for execution in order to find undiscovered defects

Assisted team members in test case execution by explaining the flow of the test cases in order to enhance the quality of the test case execution

Scheduled and assigned tasks to the team

Performed functional, regression, browser compatibility, and internationalization testing

Performed exploratory testing and also applied ways in which tests can be executed effectively that would result in undetected defects

Worked on SAP – Customer Care Service (CCS) and Customer Relationship Manangement (CRM) modules to verify the existing customer account, consumption details and customers email account

Posted detected defects using test management



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