Pharmacy Technician Customer Service

Juliana Baafi

*** ******** ***** *****,

Owings Mills MD 21117

*******.*****@*****.*** - 720-***-****

Hardworking individual seeking a position with a company that will allow me to grow within and increase my work experience within my designated filled and allow more opportunities to move up. My respectful attitude and strong work ethic make me a contributing team member.

WORK EXPERIENCE

CALL CENTER REP / DXC TECHNOLOGY/ STATE MEDICAID

2017 – 2018. Had To Relocate.

Responsibilities: :Participates productively as a member of a team. Completes tasks beyond general support level. Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction. Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately. Complies with contract requirements, business unit rules and related and legal regulations and also receive inbound calls and make out bound calls to providers about the claims and their enrollment applications to become Medicaid providers.

Pharmacy Technician

Xerox / CVS CAREMARKS / MEDICARE INSURANCE

Aurora, CO - March 2015 - 2017

Responsibilities:

Under the supervision of a licensed Pharmacist I process prior Authorization requests for patients on Medicare Part D via facsimile and inbound calls from Doctors’ offices. I work independently in a timely manner to ensure the right of the member to their medications needed to treat a specific diagnosis. I am HIPAA certified and understand how important it is to maintain member’s confidentiality. I always create an organized work environment and stay updated on all systems and regulation. Also have a Customer service experience by receiving inbound calls form patients, Doctors and Nurses.

Caregiver

Mountain View Alternative Care / Arvada, CO / August 2011 to August 2012

Always Best Care / Wheat Ridge, CO -May 2013 to January 2014

RESPONSIBILITIES

Offer companionship to patients in their home

Prepare meals

Maintain cleanliness of house

Cleaned laundry

Assist with daily hygiene routines

Provide medicine reminders

Help clients move from location to location

Ensure safety of patients

Sales Associate

Walmart /Denver, CO./ July 2010 to February 2012

Customer service

Assisted customers with inquiries or

locating items

Priced sale items

Organized and restocked merchandise

Maintained cleanliness of area

EDUCATION

HIGH SCHOOL DIPLOMA

ST MONICA'S GIRLS HIGH SCHOOL / GHANA

Pharmacy Technician Diploma / Diploma

EVEREST COLLEGE -

Aurora, CO /March 2014

Sterile Processing Tech Cert..

SKILLS

45 WPM, ICD-10 & CPT Coding, 10 key by touch, CPR certified, Scheduling, Microsoft Office, Medical Terminology, HIPAA Certified, Basic Charting, Filing

CERTIFICATIONS / Non Certified, Still working on it.

ADDITIONAL INFORMATION

Skills Summary

IV preparation in a horizontal laminar flow hood

Chemotherapy drug preparation

Reconstituting IV and oral medication

Deciphering and interpreting medications orders

Hospital and retail formula drug dosage calculations

Usage of measurements

Extemporaneous compounding

Prescription order processing

Knowledge of top 200 brand and generic drug names

Counting, labeling and dispensing medications utilizing Script-Pro

Familiar with unit dose/practice-dose knowledge

Bilingual in English\Twi

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