Customer Service Office

BIODATA

DHANYA

Salmiya,

BLOCK **,

Mail ID – ******************@*****.***

Mobile: 66706551(Whatsapp:918*********)

MA IN ANTHROPOLOGY

University/ Board : Kannur University, Kerala

Year of Passing : 2005

BA IN ECONOMICS

University/ Board : Kannur University, Kerala

Year of Passing : 2003

PRE-DEGREE

University/ Board : Calicut University, Kerala

Year of Passing : 1999

SSLC

University/ Board : Board of Public Exam, Kerala

Year of Passing : 1997

MS-Office ( Word, Excel, Power Point )

Software Pakages

Internet & Email

Organization : Indus Motors, Kannur, Kerala

Designation : Office Administrative (Insurance Coordinator) (Period : Jan 2011 to Jan 2017)6 year working experience as Office Administrive in Indus Motors, Kannur

Roles and Responsibilities: -

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Managing works in the department by planning, organizing and directing the hospital insurance programs.

Preparing and submitting documentation in support of property and liability claims involving the facility.

Reviewing and analyzing insurance premiums and recommends appropriate internal distribution among funding sources And Monitoring all other claims status with the state and user departments until settlement is complete.

Maintaining relations with insurance providers and provide customer service and liaison between the patients, physicians, nurses, medical coders and Insurance company.

Managing the front desk staffs and ensuring team development and complaint resolution, setting key performance indicators for direct reports and Collaborating with other members of the team to carry out work smoothly.

Maintaining confidentiality with regards to any information exchanged or received in accordance with facility policy.

Clarifies discrepancies in documentation and coding.

Passport No. : P9852616

Date of Expiry : 10/05/2027

Civil id No. : 282*********

Civil id Status : Article # 18 (Transferable)

Civil id expiry date : 03/12/2018

Father’s Name : Venunathan K

Nationality : Indian

Sex : Female

Date of Birth : 12-05-1982

Religion : Hindu

Marital Status : Married

Languages Known : English, Hindi, Tamil & Malayalam

I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief.

Place: Kuwait

Date: DHANYA K

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