Customer Service Representative
Resume:
*******.*******@*****.*** 585-***-****
DF
SUMMARY
Highly skilled and motivated
customer service professional with
with customers face to face as well
as over the phone within a call
center environment. Bringing with
me a passion for providing
excellent service within every
interaction, integrity, as well as the
ability to respond to escalated
customer concerns and issues in a
timely manner.
SKILLS
Strong Work Ethics
Team Oriented with the ability
to work autonomously
Reliable and Dependable
Strong Time Management
Skills
Adapt Well to Change
MS Office (Word, Outlook,
Excel, PPT) – Proficient skill
level
DELAINA FREEMAN
CUSTOMER SERVICE PROFESSIONAL
EXPERIENCE
TELESALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE • CALL VISTA • NOVEMBER 2017 – PRESENT
Promptly answered all incoming calls in a polite and professional manner using the appropriate uniformed script – confidentiality and customer service is my main priority
Place outbound sales calls to potential customers for Call Vista’s educational program
Clearly and effectively pitch the educational programs to the potential customers
Successfully turn pitches into sales for the company HOME CARE AIDE • ALL AMERICAN HOMECARE • OCTOBER 2016 – PRESENT Assist with the personal care and hygiene of patients Assist with the preparation of meals as well as shopping for groceries and necessities
Provide transportation to and from appts as well as outings with the patient
CASHIER / SALES ASSOCIATE • WEGMANS FOOD MARKET • JUNE 2010 – JANUARY 2014
Engaged and assisted customers in a friendly yet professional manner
Accepted cash and credit card payments using the POS system and software
Offered additional assistance or services and thanked the customer for shopping at Wegmans
Worked within a team environment willing to go above and beyond to ensure customer satisfaction as well as to help my coworker improve their customer service skills
EDUCATION
HS Diploma • June 2013 • Wilson Magnet High
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