Customer Service Manager

GORD HOSSACK

**** ******** ***** **

Cell: 403-***-****

Calgary AB T3C 2P6

Email: ********@****.**

PROFILE

A team player with excellent customer service, problem solving and leadership skills. Recognized as a respected, trusted and approachable professional with the ability to inspire, coach and develop others.

CAREER HIGHLIGHTS

Bravo Target Safety Services, United Safety Ltd. 2013 - 2018

Seasonal

Orientation Coordinator

Provided onsite orientation for all incoming personnel outlining all aspects of the site work and plant safety. Performed five sessions per day for the duration of the plant turnaround with an average attendance of 50 personnel per session.

Safety Advisor

Ensured safety regulations, policies and legislation are followed and that occupational risk in the work place is minimized.

Foreman

Ensured ongoing operational readiness of all personnel and appropriate equipment is used for the job.

Acted as a mediator between the safety company(s) and the contractors, as well as between employees, to resolve misunderstandings. Provided coaching for new employees in their duties at work site.

Gas Tester

Entered vessels (confined spaces), using SCBA or SABA, and checked for explosive atmosphere gases, H2S, LEL, and oxygen levels using a hand-held monitor. This information was relayed to the client to assist in determining downgrade status.

Safety Watch

Monitored activities of maintenance workers while they performed potentially hazardous jobs during plant maintenance shut down projects in order to identify and respond to activities or conditions, that may impact the task or health and safety of the workers.

Emergency Response Team

Assisted the Project Coordinator by: Incident/Accident Reporting; Needs Assessment; Rescue Plan Preparation and Implementation; provided leadership and performed rescue. Assisted as a Safety Watch with all their duties through demonstration, coaching and evaluating personnel.

ELF Furniture 2012 - 2013

Delivered and installed office furnishings and filing components.

Office Concepts 2010 - 2012

Warehouse Supervisor

Created and maintained an asset management tracking tool. Incoming product is inspected for quality and documented by photo and description linking to location in warehouse. This information is available to all staff providing easier access and accurate inventory figures. Provided training for new hires on process and procedures of warehouse management and ensuring safety standards are followe

GORD HOSSACK

CAREER HIGHLIGHTS, Cont’d.

Residential Home Renovations 2004 - 2010

Self-employed

Specialized in installation of kitchen counters, and tiling bathtub enclosure and flooring tile installation. Scoped proposed job site to provide client with price quote estimates, material requirements and any additional requirements for residential home renovation projects.

Carmacks Enterprises Ltd. 2003 – 2004

Snowplow and Sanding Truck Operator

As a member of the Highway Maintenance Division, provided snow and ice control (plowing, sanding and salting) on Deerfoot Trail, one of Alberta Transportation’s vital urban freeways. Year-round maintenance continued by removal of any debris on the roads that may put automobiles and drivers at risk of getting into an accident.

Nortel Networks 1992 - 2003

Warehouse Manager / Inventory Controller / Supervisor

Worked with engineers to develop and implement more efficient and effective methods for building cell site frames. These methods became a new standard for Nortel.

Performed warranty work onsite at various U.S. based cellular telecommunications sites and trained American affiliate’s on-site maintenance.

Customer service and sales representative for clients in the United States. Maintained communication with American affiliates ensuring they received product on time and in good order, escalating issues to a higher level when appropriate.

Controlled appropriate balance of materials on manufacturing floor, thereby allowing production to proceed without delays. With this balance in place, there were no surplus materials on hand, ensuring there were no stock overages and reduced production costs in Canada and the U.S.

Managed shipping / receiving department and monitored material coming in and out of the warehouse for proper documentation, quality and the correct quantity and trained personal in procedures.

Supervised a staff of 30 and provided mentorship and mediation in matters such as conflict resolution and other situations that may have come up.

EDUCATION

Standard First Aid

H2S Alive

WHIMIS

Benzene Awareness

OSSA Confined Space Entry & Monitor

OSSA Fall Protection

National Construction Safety Officer (NCSO)

Transport Dangerous Goods

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