Customer Service Social Media

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**** ******* ***, #****, ******, TX ***** H: 817-***-**** *****************@*****.***

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in communication, gathering details and administrative support.

References Available Upon Request

Self-motivated

Clerical support

Conflict resolution

Attention to detail

Customer-service oriented

Pleasant demeanor

Personable and outgoing

Time management

Professional phone etiquette

Social media knowledge

Data entry background

Ability to catch errors

Accounting systems and controls

Online marketing

Internet marketing

Performance Analyst, 02/2016 to Current

DexYP – Dallas, TX

Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Provided an elevated customer experience to generate a loyal clientèle. Served as the main liaison between customers, management and sales team. Gathered and analyzed data for studies and reports and made recommendations based on findings. P S

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Evaluated monthly performance statistics and used data to inform future strategies. Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.

Accounts Payable & Receptionist, 02/2014 to 06/2015 First Texas Homes – Dallas, TX

Generated and submitted invoices based upon financial schedule. Entered all invoices requiring payment via check or bank draft. Prepared checks and assisted with payroll duties.

Matched purchase orders to invoices and logged invoices into the computer. Collected and arranged information and entered details into computer database. Kept reception area clean and neat to give visitors a positive impression of the company. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Answered telephone inquiries from clients, vendors and the public. Assistant Director, 04/2012 to 02/2014

Montessori Unlimited – Colleyville, North Richland Hills, TX Maintained accurate accounting of tuition and operating reports. Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports. Engaged with children on an individual basis in a pleasant manner. Resolved staff and parent disputes through constructive problem-solving techniques. Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions. File Clerk, 07/2010 to 05/2011

First Texas Homes – Dallas, Texas

Examined, categorized and sorted incoming documents. Located missing file materials.

Upheld confidentiality of all information.

Tracked incoming and outgoing files and materials. Provided clerical support to company employees, including copying, faxing and file management. Maintained physical and computer-based filing systems. Implemented improvements to file systems and procedures. High School Diploma: May 2010

South Hills High School - Fort Worth, TX

Graduated a year early

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