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Customer Service Office

Location:
Memphis, TN
Posted:
June 22, 2018

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Resume:

Marquita D Burks

**** ***** ****

Southaven, MS *8671

ac5za1@r.postjobfree.com

901-***-****

Career Profile:

To obtain a position where there is a need for a variety of office management tasks including computers knowledge, organizational abilities, business intelligence, and database program use

SKILLS:

Attention to Detail

Communication Skills

Organization Skills

Interpersonal Skills

Customer Service Skills

Time Management

General Office Support

Microsoft Office

Dispatching

Experience:

Re-Trans/Kuehne & Nagel

Memphis, TN

Accounts Payable/Data Entry April 2018

• Scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation

• Verify vendor account s by reconciling monthly statements and related transactions

• Maintain records by scanning and filing documents

• Maintain account ledgers by verifying and posting account transactions

• Reconcile processed work by verifying entries and comparing system reports to balances

• Sort, code and match invoices

• Set up invoices for payments

• Monitor accounts to ensure payments are up to date

• Correspond with vendors and respond to inquires

• Review and verify invoices and check requests

Cornerstone System Memphis, TN

Intermodal Account Coordinator January 2017 – December 2017

• Dispatched destination and origin carriers

• Scheduled pick- ups and deliveries per customer requests

• Communicated with customers, carriers and railroads

• Audited work orders

• Released Invoices

• Ran various reports that will assist in properly managing customer loads

• Ensured loads were entered into railroad as scheduled

• Provided in-depth tracing for loads

USF Holland Freight Line Memphis, TN

Customer Service Representative/Office Specialist January 2015 – July 2017

• Created and filed documents relating to the operations of the facility

• Ensured incoming and outgoing shipments were corrected, including paperwork, tracking and expediting of shipments.

• Handled hazardous material breakouts, bills of lading, manifest and all other related shipping and receiving documents to ensure accuracy, and government compliance.

• Performed routine clerical assignments such as billing, over shortages and damages, imaging, code desk, scheduling appointments for pick- ups and deliveries, driver check in, strip desk, closing out trailers, manifesting trailers, dispatch, etc.

• Provided appropriate price quotes that aligned with customer requests, availability and schedule information.

• Received and processed customer orders, inquires and/or complaints covering services provided

• Answered phones assisting customers with daily needs for documents such as bill of lading, delivery receipts and billing payments

E-Capital (OfficeTeam) Memphis, TN

Validation Specialist February 2014- December 2014

• Validated freight audit reports for accuracy and ensured that all supporting documents were provided

• Made calls to debtors to verify load delivered on time with no OS&D, and made sure to follow proper guidelines for POD requirements

• Entered correct data to ensure payments were processed to clients on time

• Received invoices, rate sheets, and bills of lading via email and fax.

• Scanned documents into system to be verified and processed over for further review per PM personnel

Wilson Hotel Management Memphis, TN

Office Clerk and Secretary June 2004- December 2013

• Verified daily revenue reports and all statistical data pertaining to the front office

• Oversaw front office operations by verifying and maintaining reservation schedules and accurate up-to-date guest files and customer billing operations

• Supervised and trained housekeeping personnel in all aspects of housekeeping ensuring health and safety standards are being adhered to.

• Performed office duties including memorandums, maintained confidential and critical documentation through file retention, inventory, and assisted with other assignments as required

• Answered all guest correspondence pertaining to complaints and or comments within 24 hours

• Managed guest registration procedures

• Created invoices and processed guest payments

• Operated switchboard and directed calls to the appropriate departments

Education:

Southwest Tennessee Community College

Associate of Applied Science in Business Administration May 2016



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