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Customer Service Office

Memphis, TN
June 22, 2018

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Marquita D Burks

**** ***** ****

Southaven, MS *8671


Career Profile:

To obtain a position where there is a need for a variety of office management tasks including computers knowledge, organizational abilities, business intelligence, and database program use


Attention to Detail

Communication Skills

Organization Skills

Interpersonal Skills

Customer Service Skills

Time Management

General Office Support

Microsoft Office



Re-Trans/Kuehne & Nagel

Memphis, TN

Accounts Payable/Data Entry April 2018

• Scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation

• Verify vendor account s by reconciling monthly statements and related transactions

• Maintain records by scanning and filing documents

• Maintain account ledgers by verifying and posting account transactions

• Reconcile processed work by verifying entries and comparing system reports to balances

• Sort, code and match invoices

• Set up invoices for payments

• Monitor accounts to ensure payments are up to date

• Correspond with vendors and respond to inquires

• Review and verify invoices and check requests

Cornerstone System Memphis, TN

Intermodal Account Coordinator January 2017 – December 2017

• Dispatched destination and origin carriers

• Scheduled pick- ups and deliveries per customer requests

• Communicated with customers, carriers and railroads

• Audited work orders

• Released Invoices

• Ran various reports that will assist in properly managing customer loads

• Ensured loads were entered into railroad as scheduled

• Provided in-depth tracing for loads

USF Holland Freight Line Memphis, TN

Customer Service Representative/Office Specialist January 2015 – July 2017

• Created and filed documents relating to the operations of the facility

• Ensured incoming and outgoing shipments were corrected, including paperwork, tracking and expediting of shipments.

• Handled hazardous material breakouts, bills of lading, manifest and all other related shipping and receiving documents to ensure accuracy, and government compliance.

• Performed routine clerical assignments such as billing, over shortages and damages, imaging, code desk, scheduling appointments for pick- ups and deliveries, driver check in, strip desk, closing out trailers, manifesting trailers, dispatch, etc.

• Provided appropriate price quotes that aligned with customer requests, availability and schedule information.

• Received and processed customer orders, inquires and/or complaints covering services provided

• Answered phones assisting customers with daily needs for documents such as bill of lading, delivery receipts and billing payments

E-Capital (OfficeTeam) Memphis, TN

Validation Specialist February 2014- December 2014

• Validated freight audit reports for accuracy and ensured that all supporting documents were provided

• Made calls to debtors to verify load delivered on time with no OS&D, and made sure to follow proper guidelines for POD requirements

• Entered correct data to ensure payments were processed to clients on time

• Received invoices, rate sheets, and bills of lading via email and fax.

• Scanned documents into system to be verified and processed over for further review per PM personnel

Wilson Hotel Management Memphis, TN

Office Clerk and Secretary June 2004- December 2013

• Verified daily revenue reports and all statistical data pertaining to the front office

• Oversaw front office operations by verifying and maintaining reservation schedules and accurate up-to-date guest files and customer billing operations

• Supervised and trained housekeeping personnel in all aspects of housekeeping ensuring health and safety standards are being adhered to.

• Performed office duties including memorandums, maintained confidential and critical documentation through file retention, inventory, and assisted with other assignments as required

• Answered all guest correspondence pertaining to complaints and or comments within 24 hours

• Managed guest registration procedures

• Created invoices and processed guest payments

• Operated switchboard and directed calls to the appropriate departments


Southwest Tennessee Community College

Associate of Applied Science in Business Administration May 2016

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