Communications skill,Customer care,Listening skills,Problem solving
Resume:
Contact
Address
Nasser st–
Alexandria.
Phone
*******.*.*******@*******.***
Date of Birth
Personal Details
Marital Status:
Married
Military Status:
completed
Skills
Communications skill
Customer care
Listening skills
Problem solving
Stress management
Handling complaints
Team leadership
Self-motivated
Teamwork
Presentation skills
Negotiation skills
Effective use of time
and have the ability to
manage workloads to
meet deadlines
Communication skills
Solid problem solving
and trouble-shooting
skills
Mostafa Eid Darwish
SUMMARY
I'm highly motivated individual who is prepared to use the knowledge that I've collected from training as well as the experience in my area of competence and enriches my knowledge, and gives me an opportunity to be part of a team that contributes towards the development of the organization. Articulated and hardworking customer care counselor and have priceless expertise of supplying customers with a professional and client service. Capable to surpass their anticipation, Excellent client facing and disadvantage and to ensure elevated rates of customer satisfaction abilities as well as a solid team player with comprehension and an appreciation of the value of customer attention as a function in a company.
EDUCATION
Master degree:
MBA in progress
Alexandria University, Egypt.
Faculty of Commerce
Alexandria University, Egypt
Major: Accounting, Class 2008.
EXPERIENCE
Business Development Manager
Linqcodes IT Solution Company
Nob 2017 – PRESENT
Plan and implement direct marketing approaches including targeting, personalization of messages and measurability; data analysis, customer profiling and segmentation.
Working with the General Manager to develop the annual marketing plan. Drive strategy, plan and execute marketing initiatives for new projects, menu changes, special menus, remodels and rebranding campaigns
Work with social media consultant to provide content Oversee newsletter campaigns for the group to include holiday Approve all local print advertising and manage graphic designers on ad creation
Evaluate the performance of regions.
Prepare sales forecast and monitor collections variance. Reads and evaluates sales reports Meets monthly sales goals as provided by management (Target- Achievement)
Create sales-ready tools, including market-facing presentation content to be used by sales to highlight benefits of our services to our clients. Responsible for all aspects of projects, including: meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, campaign analysis, and tracking / monitoring procedures Understand the products and services offering and approach of key competitors, communicate products and services differentiation to sales and provides input to senior leadership.
Sales Coordination Manager
Corona Company
April 2017 – October
Assist Sales Coordinator in escalating inquiries to Division, Region, and Corporate functions as needed including operations, replenishment, pricing, and category management.
Makes sure that sales order are delivered in a time and according to the desires of customers Settles upon delivery dates and times with other departments to make sure that the consumer interaction is of the most of professionalism
Monitor the team’s progress, identify shortcomings and propose improvements
Monitor sales procedures and ensure records are comprehensively administered
Work with the Sales team to ensure improvements to, and efficiency of sales order process.
Ensure adherence to laws and policies Produces reports based on the sales of employees in the sales department Meets with people in other departments to help promote product.
Evaluate the performance of regions.
Prepare sales forecast and monitor collections variance. Reads and evaluates sales reports Meets monthly sales goals as provided by management (Target- Achievement)
Pro-actively communicate sales enquiry opportunities for standard and non-standard product sales to Sales Director to follow up. Manage short, medium and long term, day-to-day sales activity inclusive of managing and development of sales personnel.
Interpret short and long term effects of sales strategies in operating profit.
IT Skills
Windows OS
Microsoft Word,
Excel,
PowerPoint, Access
Outlook
LAN, WAN and
VPN Data Center
Web Hosting
ADSL & Leased
lines Routers
Courses
Customer Care
Train of the trainer
The Business Knots
Business Writing
Languages
English
Arabic
Senior Sales Executive & Customer service
TE Data –WE Telecom Egypt 2011 – March 2017
Present and sell company products and services to current and new clients.
Listening to customer requirements analyze their needs and offer adapted solutions.
Explain the products need and how the product works. Managing information and general administration support. Monitoring and reporting work daily.
Manage, organize, and update relevant data using
database applications.
Answer all the questions of their customers.
Establish, develop and maintain business relationships with current customers and prospective customers in the assigned market segment to generate new business for the organization’s products/services prepare batches of invoices for data entry process backup reports after datentry print and distribute monthly financial reports
Take appropriate action to efficiently resolve issues to existing and prospective customers
Research sources for developing prospective customers and for information to determine their potential
Develop clear and effective written proposals/quotations for current and prospective customers
Expedite the resolution of customer problems and complaints Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Contributes to team effort by accomplishing related results as needed Samba Company - Stock Exchange 2009
Financial analysis for various companies.
Technical analysis for various companies.
Followed up to the Egyptian stock market.
Assisted in investing, buying, and selling stocks. Mobinil 2008
Conducted a minimum of 5 sales presentations per week by physical visits to customer locations
Performed professional presentations or demonstrations of company product(s)/service(s) while on site
Penetrated all targeted accounts and radiate sales from within client base Emphasized product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports Built and fostered a network of referrals to create new opportunities for revenue growth.
Generated and developed new customer accounts to increase revenue Ensured follow up by passing leads to Account Managers with calls-to- action, dates, complete profile information, and sources Always maintained professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
Actively managed call schedule to adequately covered assigned territory in a time- efficient manner
Followed up and checking all orders
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