Abdirizak mohamed.

**** ** ***** ****** **, Pasay city

Philippines

C: 099******** / email: ac5z4s@r.postjobfree.com

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.

Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.

Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative.

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SKILLS

Creative problem solver

Exceptional communication skills

Quick learner

Training development aptitude

Proficient in cash management

Shipping and receiving professional

International sales support

Strategic sales knowledge

Credit card processing

EDUCATION

AMA COMPUTER COLLEGE, BAGUIO CITY 2014 - 2017

BACHELOR OF BUSINESS ADMINISTRATION

MAJOR IN FINANCIAL MANAGEMNT

Customer Service Representative (summers)

Participated as part of a team at various functions at the almadain

Implemented marketing strategies which resulted in 12% growth of customer base.

Developed new process for employee evaluation which resulted in marked performance improvements.

Researched and updated all required materials needed for firm and partners.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and

special orders.

Provided an elevated customer experience to generate a loyal.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Served as the main liaison between customers, management and sales team.

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of Number.

Helped drive sales goals and achieve monthly quotas.

languages

Arabic native

English

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