Director Client Financial Services

Qualifications Profile

Seasoned, performance-focused, and success-driven professional with extensive experience in client financial services; coupled with solid background in billing contracts and customer service within the media industry. Equipped with proven track record of success in streamlining processes and staff performances, as well as transitioning applications and accounts receivable. Expert at developing and implementing effective strategies and key initiatives to drive companies toward significant growth and advancement. Recognized for demonstrating proactive leadership approach in coordinating team efforts to attain smooth and productive operations.

Areas of Expertise

Business Development ~ Cash Application, Credit, and Collections Management ~ Resources Monitoring

Data Gathering and Analysis ~ Billing System Installation and Maintenance ~ Staff Leadership and Training

Professional Experience

Sun-Times Media Chicago, IL

Senior Director, Client Financial Services 2010–2018

Applied strategic approach in advertising financial services for the Chicago Sun-Times, Pioneer Press, Lake County News Sun, Elgin Courier News, Aurora Beacon News, Joliet Herald News, Naperville Sun, and Gary Post Tribune, including credit and collections, cash applications, advertising contracts performance analysis, billing (paper making), billing system rate and code setup and maintenance, and post-sale customer service resolutions

Generated reports on revenue, cash, adjustments, and bad debt to the general ledger

Led the implementation of the Advertising Customer Service Department, while reassigning responsibilities for existing staff to provide a more customer-focused department

Carried out planning, management, and facilitation of the activities of staff.

Identified the status of collections and the amounts of outstanding balances through collection reports review

Held responsibility in preparing and submitting delinquent accounts to attorneys or outside agencies for collection

Career Highlights:

Played an integral role behind the successful transition of the following initiatives:

Cash application from EXL to Sun-Times remaining staff, following the acquisition of suburban publications to Tronc, which was formerly Tribune Publishing;

Chicago Reader advertising receivable from previous owner, Creative Loafing to Sun-Times Media; and

Advertising accounts receivable for Joliet Herald News from Sun-Times Media to Shaw Publications

Spearheaded the execution of order to cash (OTC) system, AdBase for all; as well as new credit card processor from Braintree to Edgil, which saved company by approximately $30K annually

Seamlessly enhanced advertising accounts receivable process which collected millions of dollars faster than all previous predecessors

Displayed leadership skills in boosting staff performance in a declining industry

Tribune Company, Finance Service Center (FSC) Chicago, IL (1994–2010)

Director, Customer Accounting 2005–2010

Assumed accountability in advertising financial services for The Los Angeles Times, Chicago Tribune, South Florida Sun-Sentinel, Orlando Sentinel, Baltimore Sun, Tribune Interactive, and Daily Press in Newport News, Virginia

Career Highlights:

Succeeded in transitioning small advertiser financial services to Hewlett Packard BP in San Jose, Costa Rica for customer-facing roles wherein major accounts retained at the FSC in Chicago, as well as all advertising cash application to Hewlett Packard BPO in Chennai, India

Drove efforts in replacing multiple advertising billing systems with Microsoft Dynamics AX

Earlier Position Held:

Manager, Billing Contracts and Customer Service

Earlier Career

Chicago Tribune Company Chicago, IL

Ad Processing Services Manager

Order Entry Supervisor

Suburban Trib Hinsdale, IL

Production Manager

Assistant Customer Service Manager

Make-Up Clerk

Billing Clerk

Technical Acumen

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Accounts Receivable Software

Credit Management Software 10-key Calculators

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