Sales Customer Service

Professional Summary

CARRIE MORGAN

*** ********** ****, *******, ** 35758 (H) 601-***-**** **************@*****.*** Strong customer service and team management skills who believes in cultivating customer, and employee, relationships to help increase repeat and referral business and employee retention.

Career minded and looking for a position where I can use my experience in sales and leadership to empower others to become their best, while growing the business and developing my own career goals.

Accomplished and energetic store manager with a solid history of achievement in sales and operational excellence.

Motivated leader with strong organizational and prioritization abilities. Areas of expertise include audit-readiness, sales and customer service . Seasoned manager with more than 8 years of experience in fast-paced, retail environment.

Excellent written and verbal communication skills. Track record of achieving exceptional results in sales and store operations, receiving a 100% on my last third party LPI audit and consistently exceeding store goals. Goal-oriented Sales Manager, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Ambitious and driven with specialized knowledge in employee development and high ticket sales.

As district Care Call Captain and NPS Captain for Memphis district, we increased post sale engagement surveys by 40% and repeat and referral business by 15%. Successful sales leader, who has increased productivity and sales in each store I have led and recently awarded a position at our National Sales Conference for exceeding sales plan by +70% during our first quarter.

Skills

Experience

Top Sales Manager who leads by

example.

Outstanding and proven leader in

customer service, customer

retention and high volume store

management.

Profound written and verbal

communication, including

proficiency in CRM platforms and

Office.

Skilled in developing, growing and

maintaining customer and

employee relationships.

Committed leader who motivates

and energizes team to win.

Passion for sales and leading others

to success.

Team management, loss prevention,

sales and supply professional.

Store Manager 09/2017 to 06/2018

Sleep Number – Madison, AL

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Plan budgets and authorize payments and merchandise returns. Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Plan budgets and authorize payments and merchandise returns. Keep records of purchases, sales, and requisitions. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Store Manager 10/2013 to 09/2017

Sleep Number – Mobile, AL

Sleep Professional 10/2012 to 10/2013

Sleep Number – Hattiesburg, MS

Customer Service/ Retention Manager 12/2006 to 07/2007 Toyota of Hattiesburg – Hattiesburg, MS

Resolve customer complaints in dealership's sales and service departments. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

CRM platform, E-Lead, specialist for sales department. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and resolutions.

Warehouse Manager 05/2004 to 06/2006

Gray's College Bookstore – Charlotte, NC

Confer with company officials to develop methods and procedures to increase textbook sales, expand internet sales markets, and promote textbook business. Hire, train, and evaluate warehouse and UNCC bookstore personnel. Analyze details of sales territories to assess their growth potential and to set quotas.

Prepare textbook sales and inventory reports for management and budget departments.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Plan and prepare work schedules, and assign employees to specific duties. Supervisory Security Screener 07/2002 to 05/2004

Transportation Security Administration, DHS – Charlotte, NC Create or implement security standards, policies, and procedures under DHS guidelines.

Identify, investigate, or resolve security breaches in airport and security checkpoints.

Respond to checkpoint issues, medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures. Plan, direct, or coordinate security activities to safeguard airport assets, employees, passengers, or others on company property. Communicate security status, updates, and actual or potential problems, using established protocols.

Train subordinate security inspectors and screeners or other organization members in DHS rules and standard operating procedures.

Direct or participate in emergency management and contingency planning. Conduct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on airport grounds.

Supervise or provide leadership to subordinate security professionals, performing activities, such as hiring, background investigation, training, assigning work, evaluating performance, or disciplining.

Analyze and evaluate security checkpoint operations to identify risks or opportunities for improvement through auditing, review, or assessment. Coordinate airport security operations or activities with public law enforcement, fire and other Federal agencies.

Develop or manage investigation programs, including collection and preservation of video and notes of surveillance processes or investigative interviews. Develop, recommend, or manage security screening and baggage procedures for operations or processes, such as security passenger checkpoint, checked baggage development, and maintenance, access control, or reporting tools. T-45 Plane Captain 03/1998 to 10/2001

Boeing – Meridian, MS

Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.

Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation.

Conduct routine and special inspections as required by regulations. Check for corrosion, distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.

Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Obtain fuel and oil samples and check them for contamination. Read and interpret pilots' descriptions of problems to diagnose causes. Inventory and requisition or order supplies, parts, materials, and equipment. Clean, refuel, and change oil in line service aircraft. Aviation Boatswain's Mate Handler (ABH) 12/1993 to 11/1997 Education

US Navy – Virginia Beach, VA

Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage during tour in Guantanamo Bay, Cuba.

Accompany aircraft as a member of the flight crew to monitor and handle cargo in flight.

Distribute cargo in such a manner that space use is maximized. Drive and operate fire fighting vehicles and equipment during tour in chesapeake, VA as an aircraft firefighter.

Respond to fire alarms and other calls for assistance, such as aircraft emergency and accidents.

Assess fires and situations and report conditions to superiors to receive instructions, using two-way radios.

High1992 School Diploma: May

Oak Grove High School - Hattiesburg, MS

Associate of Science: Registered Nursing

Meridian Community College - Meridian, MS

Associate of Arts: Biology

The University of Southern Mississippi - Hattiesburg, MS

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