Sherae Peoples

Lead operations Specialist

Douglasville, GA

ac5ys0@r.postjobfree.com

470-***-****

Possess great communication & customer service skills, strong organizational & time management abilities. I have the ability to multi task with close attention to detail and active listening. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Underwriting operations Specialist

Admiral Insurance Group (a W. R. Berkley Company)

November 2014 to December 2017

-Control corporate email account and route applications to correct underwriter based on all the information

provided by broker.-Review submitted documentation for completeness or follow up with broker for missing documentation or additional information needed for clearance purposes.-Process applications for changes to, reinstatement of or cancellation of insurance policies by reviewing insurance applications to ensure that all questions have been answered and effective date falls in the proper

guidelines.-processed loss runs, audits, broker information updates and several other administrative duties.

Agent Assistant

COUNTRY Financial

March 2012 to October 2014

- Assist agent in reading, monitoring and responding to emails or calls to the office. - Setting sales appointments by coordinating communication between agent and prospective clients.- Organizing policy files, calendars, and send mass marketing materials. - Resolve issues, answer questions and make corrections to polices.- Quote policies for a variety of insurance products.- Connecting with the community, local high schools, festivals or city events in order to make contact to prospective clients to increase sales.

Customer Service

Peachtree Service Experts Inc

January 2007 to February 2012

Help customer service reps stay up to date with all company specials or any training needed on customer

service technique or operating procedures.-Answer incoming calls and emails to set up service appointments or answer questions.-Make outgoing calls or emails to set prepaid appointments, update records or request payment, authorize

refunds to certain limits or other compensation to customers.-Resolving escalated customer complaints or disputes.-Help dispatch coordinate the schedules of technicians for any customers special need, such as leaks, units not working or call backs.

Education

Douglas County High School

2004 to 2007