Nursing Home Customer Service

Aaron Shpayher

************@*****.*** **** Kostner Skokie, IL 60076 847-***-****

EXPERIENCE

JRA Consulting, Inc.

President and CEO 2009- 2015

Consulted on best Medicare practices to skilled Nursing Home Facilities to maximize Medicare reimbursement admission.

Developed targeted marketing programs to physicians and hospitals that resulted in increased referrals of residents.

Increased the reimbursement for long term care facilities’ and profits by training staff to qualify patients to increase Medicare census.

Improved therapy and nursing standards that resulted in increased resident satisfaction as well as referrals that benefited the facilities profile.

Naki Systems Inc.

President and CEO 2010- 2015

Developed a specialized employee name tag connected to all hand washing stations in hospitals using a computer program to increase frequency as well as monitor hand washing techniques of all staff to minimize the spread of hospital acquired infections (HAI).

Reviewed and analyzed data to enable the hospital supervisors to determine if staff was complying with the required procedures.

United-Rx and Chem-Rx

Chief Pharmacist and Pharmacy Manager 2009--2011

Established two long term care pharmacies operating out of Carbondale and Hillside.

Created the medication order system and procedures for the safe keeping of all medications including the special security procedures for narcotics.

Built procedures that would verify the accuracy of all residents’ orders from and to the facilities.

Set up procedures to identify and correct any errors to avoid significant professional liability.

Trained all pharmacy staff to accurately fill all resident orders in a timely manner.

Pavilion of Waukegan Nursing Home

Nursing Home Administrator 1991- 2009

Managed and led a successfully skilled nursing facility with over 100 staff and supervisors during 18 years as administrator.

Maximized Medicare to enable The Pavilion of Waukegan to have had one of the most successful financial optimized Medicare programs in the State of Illinois.

Ensured compliance with State of Illinois and federal guidelines and obtained Medicaid and Medicare certifications.

Implemented The census development program which was extremely successful to the point of adding 10 additional “beds” to better serve the community going from a 99 “bed” licensed skilled facility to a 109 “bed” licensed skilled facility.

Developed customer service programs for all staff that included weekly in-service meeting and initiated special rewards programs.

Maintained strong relationships with discharge planners/social workers at all local hospitals including the Veterans Administration of North Chicago to increase referrals to the facility.

Jacobs Drugs

Consultant Pharmacist to Long Term Care Facilities 1978- 1990

Performed Medication Regiment Review (MRR) for residents residing in Long Term Care facilities.

Attended quarterly Quality Assurance Committee meetings and provided written reports on the status of the facility’s pharmaceutical services, facility drug level utilization, and corresponding recommendations to improve clinical care.

Provided monthly in servicing to nursing staff on new medication, procedures and on proper compliance.

Performed review of controlled substance utilization, reconciliation and documentation.

Assisted facilities expecting state or federal surveys and certification for Medicaid and Medicare.

Coordinated the consulting pharmacy services to 12 facilities on a monthly basis.

LICENSES:

Registered Pharmacist In State of Illinois

Nursing Home Administrator in State of Illinois

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