Customer Service Office

KAREN ELAINE L ODER

**** ****** ***** ******, ********, GA 30058 C: 404-***-**** *****.*****@**************.*** SUMMARY

Dynamic professional with over 10 years of experience in general office administration and the legal environment. Highly skilled in assisting attorneys with managing legal documents and managing document productions for litigations. Hands on experience in interacting with victims and families to resolve their concerns. Well versed in managing a day-to-day administrative work including verifying criminal history searches.

SKILLS

Crisis management

Appointments scheduling

Correspondence preparation

Data compilation

Answering phones

Customer service

Grant writing

Calendar management

Supervisory management

Travel arrangements

Data entry

MS Office Suite

Budget management

Confidentiality maintenance

Prioritizing workload

EXPERIENCE

05/2015 to Current

08/2010 to 01/2015

08/2005 to 08/2010

09/1996 to 08/2004

Administrative Coordinator II Atlanta Judicial Circuit Office of the Public Defender; Fulton County - Atlanta, G eorgia

Provides coordination for a wide range of administrative functions in support of senior management with office operations that cross functional lines, such as scheduling, constituent/customer services, personnel, budget, finance, and purchasing.

Creates, composes edits, prepares, and distributes various correspondences on behalf of the director and staff.

Performs duties related to coordinating human resources functions for the department. Interpreting policies and procedures and resolving staff issues. Help developed Zero Base Budget for the department. Legal Assistant

Atlanta Judicial Circuit Office of the Public Defender - F ulton, Georgia Legal Secretary

Atlanta Judicial Circuit Office of the Public Defender - F ulton, Georgia Assisted a team of eight attorneys by electronically opening and closing case files. Created and filed discovery and bond motions.

Assisted with preparation of legal documents.

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation. Victim/Witness Coordinator Cass County Prosecutor's Office - C assopolis, Michigan

Supervised four domestic violence employees.

Provided direction and supervision to assigned staff. established workload; prioritize work assignments, monitored/evaluated performance, resolved staff issues, made hiring/termination decisions/recommendations. Created, composed, edited and distributed reports and forms for correspondence. Maintained continuity of work operations by documenting and communicating needed actions to management; discovering

08/1995 to 09/1996

01/1991 to 10/1995

i rregularities; determining continuing needs. Grant writing. increased staff from one part-time employee to four full-time employees. increased budget from $23,000 to $87,000 in two years. Served as a liaison between prosecutors, witnesses and victims. Coordinated departmental activities and served as a liaison to internal and external contacts. Organized and Assisted with special initiatives and projects. Interviewed victims for prosecutors in order to provide advice and recommendations. Reported to the county administrator and prosecuting attorney and interpreted policies. Researched and prepared materials for federal grants seeking funds for various departmental improvements including court programs, new personnel, advanced training and computer equipment.

Determined restitution amounts executed programs and completed requirements under the Victim Rights Constitutional Amendment and the Crime Victim Rights Act. Actively provided to and advised the public of programs and the status of pending cases. Provided victim services from a broad range of disciplines including child abuse. Conducted Domestic Violence/Family Violence Taskforce. a community outreach program to designed to broaden awareness about domestic violence and its effect on families.

Represented victims during court proceedings.

child advocacy.

trauma response.

sexual assault team member.

Case Manager

Cass County Friend of Court October - Cassopolis, Michigan Supervised two caseworkers.

Provided training and unemployment opportunities to unemployed or underemployed parents who did not meet court-ordered support obligations. Hearing and Vision Technician Cass County Health Department - C assopolis, Michigan

Provided hearing and vision screening for school-age and pre-school children in accordance with Michigan Department of Public Health Guidelines. Maintained patient records and patient scheduling. Provided nurse dictations.

Lead Terminal Agent

Responsible for managing the office of the Parent Attorney Division, which is comprised of nine attorneys.

Organize, prioritize and assign cases to the attorneys. Schedule attorney-client meetings.

Coordinate and process training packages for attorneys. Resolves administrative problems by analyzing information; identifying and communicating solutions. Responsible for maintaining records management.

Establish and maintain continuity of work operations by documenting and communicating needed actions to management. Maintains client confidence by keeping client/attorney information confidential.

EDUCATION AND TRAINING

August 2014 Gwinnett College

4.00

May 1989 Bachelor of Science Alabama

State University

3.00

Certified Medical Office Assistant *Certified CPR

Certified by the Georgia Bureau of Investigation to conduct criminal history searches through the Georgia Criminal Investigation Center. 11/2014 CJIS: Human Resources

The Basics of HR Law

Human Resources

SKILLS

administrative, administrative functions, Attorney, Budget management, Budget, closing, copying, CPR, Crisis management, client, customer services, Customer service, Data entry, direction, editing, senior management, finance, forms, functional, funds, Grant writing, grants, graphics, hiring, human resources, legal documents, director, managing, materials, meetings, MS Office Suite, Office, personnel, policies, Public Health, purchasing, scheduling, Supervisory, supervision, Answering phones, trauma, Travel arrangements, vision

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