Customer Service Administrative Assistant
Resume:
Becky Sok
***********@*****.***
Objective: Administrative position with focus on Client Relations/Customer Service. Dynamic and organized professional seeking an Administrative Assistant position using great attention to detail and office management expertise to support executives and build a loyal client base
Skills & Experience:
Homeland Security Database, Oracle, PeopleSoft, My E-Screen, Recruiter Workspace, E-Verify, Time & Expense, Cisco, Outlook, VMS tools, info-paths, scheduling, coordinating, On Base, Share point, Sales Force
Conduct Payroll including processing adjustments, timesheets, check requests collecting time cards etc.
Process backgrounds for various vendors through Sterling, Backgroundchecks.com, Accurate Backgrounds, Talent wise, Ferguson, First Advantage etc.
Verify identification and employment authorization through Department of Homeland Security.
Building spread sheets complete with pivot tables in Microsoft Excel
Knowledge with medical benefits, worker’s compensation, W-4, billing, injuries, OSHA, service agreements and payroll procedures
Able to use multiple computer monitors and multi-task while answering calls
Very detailed oriented
Ability to organize, prioritize and problem solve
Ability to type 40-50 WPM
Processing I-9’s, schedule multiple panels for drug screens as well as medical vaccinations.
Aerotek 06/16 – Current
Administrative Assistant
Heavily communicated with contractors, clients and customers over the phone, email as well as in person correspondence
Scheduled client compliance needs, including drug screens, physicals and vaccinations
Partnered with multiple offices to coordinate inter-office onboarding and new hire orientation requests.
Maintain and modify individuals pre-screening employment status as well as sending out report 2-3 times daily
Completed various weekly audits to maintain client and corporate compliance; drug and background, E-verify, and multiple payroll audits
Implemented and maintain MS Excel spreadsheet where the compliance process for
60+ candidates per week are updated and shared daily.
Utilize various portions of People Soft/Oracle software to assist in completing payroll
Generate candidate’s onboarding paperwork as well as provided assistance in its completion
Provide information regarding benefits, payroll, workers compensation and client specific compliance during daily new hire orientations.
Ordered client background checks while using proper guidelines and followed up according to their results.
Communicate and update account managers, recruiters, and payroll team daily
Met deadline and cut-off times for audits
K&H Lithographers, Aerotek Contract 02/16 – 06/16
Postal Administrator Assistant
Creates and revises systems and procedures by analyzing operating practices
Verify all mails before shipping.
Take sample weights of mail to verify all shipments are accurate before postal procedures
Apply weights, number of mail pieces, pallets or gym packs into system to make sure variance is balanced for postal paper work
Verify if mailings are international, first class, or domestic to follow next procedure
Upload file onto Postal One website
Schedule drop dates and FAST appointments
Fill out various postal paperwork for Post Office
Organize files and copies for shipping department
Washington Federal Bank, Parker Staffing Contract 08/15 – 12/15
Director of Client Care Services
Handle inbound calls
Setup online accounts for client
Verify identity, transfer funds to different accounts
Give out balances, view transactions, check pending and ACH transactions
Status card lost/stolen, issue new card
Set up forms for clients if they travel international
Direct clients to appropriate department
Transfer calls
Answer questions concerning accounts with proper procedures
Guided customer’s in accessing their accounts
McCarthy Retail Finances 01/15 – 08/15
Loan Teller
Verify customer’s payroll and bank statements to determine loan eligibility
Make decisions for loan amounts with company’s guidelines
Answer calls and questions, make debt collection calls, and reminder calls
Cash verifiable pay checks, and government checks
Verify if checks, pay stubs, bank statement are not fraudulent
Copying, faxing, sending and responding to emails
Cash handling, Western Union money transfers, money orders, activate cell phone plans
Multi-tasking using two different program computers
Assure quality customer service
Seattle Specialty 08/14 – 01/15
Insurance Operator
Process mortgage insurance for clients
Experience using one note
Data entry both alpha and numeric
Update and renew insurance policies from one screen to another
Verify if policies can be renewed or switch to another carrier by viewing customer’s history
Cancel policies per guidelines
Add premium amounts per guidelines
Responding and sending emails
Able to go beyond minimum required quota of 800 insurance documents by end of shift
Completed very high attention to detailed data processing
Maritz Research 02/10 – 03/11
Customer Service Telephone Interviewer
Perform outgoing calls to client’s customers
Performed survey related questions to customer’s products and in store service experience
Data entry of survey results
Schedule phone appointments while working in a fast paced environment
High volume call center ability
Ability to meet required quota of 350-400 calls before shift ends
Able to remain calm and professional with customers in difficult circumstances
Education:
Polytechnic High School
Diploma
References:
Leslee Graves - Aerotek Recruiter
Carmen Von OlnHausen- Aerotek Payroll Specialist
Jennifer Sei- Funko- Data Entry clerk
Cory Blythe- Aerotek Recruiter
Contact this candidate