Office Manager

Executive Milestone:

Persuasive and influential professional with more than 10 years of achievement in multi industry environment, fueling next-level operations. Innovation-focused change agent with success in transforming business through revolutionary operational strategies. Recognized as a high EQ leadership coach, who consistently delivers by using best HR practices and policies. Experience of managing HR Teams that can positively enhance recruitment campaigns and ensure that an organization employs the right balance of staff in terms of skills and experience. Hands-on experience in consolidating, and analysis of data; incisive acumen to create optimal reporting for higher management. Sensitive to the dynamics of cross-cultural work spaces; successfully coordinated operations with teams across Pakistan.

Objective

To get exposure, accept challenges, utilize skills and prove worth. Attain self-satisfaction by working in a stable, challenging environment where I can optimally utilize my administrative, communicative and creative skills while continuing to grow professionally.

Core Skills

Adept in HR Selection, Resource Allocation, Formulating HR Policies/Procedures & Retention Able to handle Training & Development and Performance Management Adept in Competitive Analysis and Management Reporting Confident, quick and effective negotiator Strong interpersonal and Problem Solving skills Positive, Ambitious and able to achieve demanding goals Dedicated and responsible Able to meet deadlines Able to handle challenging and result oriented tasks with imaginative solutions Adept in Planning, Forecasting, Territory Management, Risk Assessment, Cost Control, Crisis Management, Quality Control, Leadership, Team Building, and Time Management

Professional Experience

Manager Human Resource Information Systems (HRIS) (19th January 2015 – 12th September 2016)

Worked at CHIP Training & Consulting (Pvt.) Ltd., to look after overall HR activities of approx. 5,500 employees of UNICEF COMNet project for even execution of office functions.

Major responsibilities included:

oTo handle Pre Recruitment Process including identification of vacant positions, preparation of TORs/JDs, collection of CVs, shortlisting of applicants as per criteria, sharing of test and interviews schedule with all concerned, execution of test and interviews, approval from UNICEF of successful candidates, preparation of job offer letter and employment contracts, organizing orientation session of newly hired staff in coordination with UNICEF.

oTo handle Post Recruitment Process including maintenance of personal files, issuance of disciplinary action letters (explanation, warning, show cause, suspension, termination/conclusion) & extension, resignation acceptance, experience letters, establish rating standards & conducting performance appraisals & making inferences regarding promotions/increments, review & consolidation of weekly, fortnightly & monthly reports for sharing with UNICEF, organize staff trainings as per advise from UNICEF, surprise monitoring visits at field, staff attendance & leave record management, compensation related tasks & preparation of monthly payroll & salary disbursements.

oLiaison with developers for implementation and management of HRIS open source ERP and management of all HR functions through “Human Resource Information System” (HRIS).

oDesign, develop and maintain HR policies, procedures and systems in line with local laws to support achievement of business objectives and recruitment process in the organization.

oPrepare Organogram & Job descriptions; provide staff necessary guidance on HR policies in place.

oContribute fully to implement company policies and assure compliance of policies.

oEnsuring the development of healthy organizational culture and addressing all issues to promote the concept of a better place to work.

oTo answer interoffice queries and ensures that there is effective communication of operational data to the management section.

Office Manager - Federal Employees Cooperative Housing Society (15th July 2014 – 18th January 2015)

oTo manage administrative tasks and establish internal administrative systems and controls. To look after HR related activities especially recruitment process and month end activity. Design, develop and maintain SOP’s to support achievement of business objectives and operational process in the organization. Preparation of Company Policies and ensure all policies and procedures are in line with local laws. Provide staff the necessary guidance and elaboration of policies in place.

oManagement of monthly payroll and salary disbursements.

oTo monitor the work of back office personnel and ensure efficient use of them up to full extent.

oTo answer inter office queries and ensures that there is effective communication of operational data to the management section. To review and manage office budget and expenditure and monitor petty cash and bank balances. To build support for ongoing projects and strengthen stakeholder relationships.

Manager Operations - Micronox Solutions (Pvt.) Ltd. (06th August 2012 – 30th June 2014)

To look after overall administrative activities (HR, Marketing, Finance and Administration) of company for smooth implementation of office jobs.

Major responsibilities included:

oManage administrative tasks and establish internal administrative systems and controls. Contribute fully to implement company policies and assure compliance of policies. To extend administrative support to other departments and keep close liaison with them to assess and manage projects of the company. To keep an account of the documentation details and every kind of information relating to products, sales, support, and cost of the company.

oTo look after HR related activities especially recruitment process and month end activity. Design, develop and maintain the HR policies, procedures and systems to support achievement of business objectives and recruitment process in the organization. Ensure speedy recruitment process and potential backup pool in place to fulfill the recruitment needs ASAP.

oPrepare Organogram and Job descriptions. Preparation of Company Policies, Internship/Training Programs and Time Management. Ensure all policies and procedures are in line with local laws. Provide staff the necessary guidance and elaboration on HR policies in place.

oManagement of employees leaves record in conformity with the requirements of Leaves & Holiday Policy of the Organization. Prepare Job offer Letters, Appointment Letters and Confirmation Letters and Issuance of Show Cause Notices and Termination Letters.

oTo review and manage office budget and expenditure and monitor petty cash and bank balances.

oBuild support for ongoing projects and strengthen stakeholder relationships. Ensure the smooth operations of office and keep good relations with the vendors. Establish and implement administration of procurement and logistics activities in line with organizational requirement.

Manager Operations - Bank Alfalah Ltd. (01st November 2005 – 10th February 2012)

To look after the overall operational activities of branch for smooth functioning and compliance of audit related activities.

Major responsibilities included:

oTo create and maintain all applicable operational checks and balances of entire branch.

oAdministration and management of Branch Operations. To look after branch reporting for onward submission to Area Office, Head Office and SBP on daily, weekly, fortnightly and monthly basis.

oLiaison with Area office, Group office and Head office regarding diverse operational matters.

oSafe guard policies/procedures & up to date compliance of audit by strict adherence of regulations.

oAll operational activities of general banking including accounts/finance management & reporting.

Relationship Manager in Credits Department, major assignments included; Case analysis for approval, Preparation of Credit Line proposals, Provisioning and accrual processing, Client Meetings and building of asset portfolio, Co-ordination in preparation of information memorandums.

oCredit monitoring of asset portfolio, maintaining insurance and legal/security documentation. Sales, processing, operations and recovery of credit cases. Handling staff loans including home, personal, conveyance and educational Loans. Daily, weekly, fortnightly and monthly reporting to Head Office and Central Bank. Liaison with area office, group office and head office.

Operations Coordinator at Area Office, major assignments included; Reports consolidation of area branches for onward submission to Head Office and Central Bank on daily, weekly, fortnightly and monthly basis. Liaison with all area branches, group office and head office regarding diverse operational matters. Analysis of expense request from branches and forward the same for necessary approval. Up to date compliance of audit at branches. To look after daily matters and amicable problem solving of miscellaneous issues of branches without delay.

In charge Car Finance Department, to look after sales, processing, operations, pre/post disbursement of car loans, and retention of insurance and legal/security documentation.

The Brains Academy as a faculty member to teach Mathematics, Computers & English for one year.

Time & Tune as Public Relation Officer for one & half years.

Education

MHRM: SZABIST (Islamabad Campus) In Progress (Weekend Program)

MS: SZABIST (Dubai Campus) Major in Computer Networks (CGPA 3.45)

BCS: Karachi University Majors in Computer Science (Grade B+)

DCS: N.C.B.C. Diploma in Computer Science (High Average)

MCP: N.I.C.S. Microsoft Certified Professional

E Commerce: Systems Research Institute Certificate of training in E-Commerce

Personal Information

Nationality: Pakistani Languages: English, Urdu, Punjabi Date of Birth: 05th September, 1977

Marital Status: Married C.N.I.C No.: 61101-6238147-3

International Travel: Dubai, Malaysia, KSA

References

Will be provided on request

Contact this candidate