Sales English Teacher

KATRINA DUCHESNE

*** ********* ******, *******, ** M6H 3Y2 T: 647-***-**** E: *.********.*****@********.**

PROFILE

I am a University graduate with eight years of experience working in fast paced and multicultural service environments. I am bilingual, with excellent verbal and written communication skills in both English and French. I am professional, punctual and detail-oriented with distinguished interpersonal, administrative and problem solving abilities. My Reputation is that of a resourceful team player working with integrity and professionalism to earn respect, inspire cooperation and exceed expectations. My key skills include: knowledge of health and safety procedures, handling of administrative tasks, language and cross-cultural communication skills, training, tutoring and teaching.

EDUCATION AND TRAINING

2015 Global Leadership College – TESOL/TEFL specialist course

2013 University of Toronto – Bachelor of Arts and Science (Honours B.A.S); Majoring in Sociology and Psychology

2008 École Secondaire Algonquin – Ontario Secondary School Diploma; Student Council

PROFESSIONAL EXPERIENCE

2018 Au Pair, Toronto

Proficient in handling emergency situations with CPR and First Aid training.

Provided a safe, secure and inspiring environment while performing childcare responsibilities.

Coordinated everyday activities that encourage education and social skills, while maintaining a calendar of appointments and detailed itineraries.

Facilitated the development of fundamental learning skills and assisted with language acquisition by implementing activities and experiences; French vocabulary exercises, library time, music class, swimming, as well as regular visits to the community center.

Maintained all household cleaning and prepared nutritious daily meals.

2016-2018 Hess International Education Group, Taiwan

English Teacher

Implemented a conductive learning environment by developing lesson plans and activities which focus on critical learning and building fluency.

Incorporated different teaching methods according to students learning abilities

Developed effective English communication skills through phonics, reading, writing, listening and speaking for students aged 3-16.

Assessed student comprehension via assignments, tests and oral presentations.

Coordinated and planned extracurricular activities such as speech contests, field trips, performances and graduations.

Established positive relationships with students, parents, teaching assistants, fellow teachers and school administrators/staff.

Undertaking administrative tasks and attending teacher’s training seminars.

2013-2016 Casey’s Bar & Grill, North Bay

2011-2013 Real Sports Bar & Grill, Toronto

Server/Bartender

•Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

•Promoted team work and guest quality service by working in coordination with other departments.

•Exceptional at multitasking while remaining professional and courteous in fast-paced environments.

•Sales associate; responsible for communicating specials and features to increase restaurants revenue.

•Excellent money handling skills; maintaining accurate bill payments while handling cash, debit or credit.

•Maintenance of restaurant; ensuring dining room is presentable; removing dirty dishes from guests table, garbage and washroom duties.

•Server for private parties and corporate events for high profile individuals.

2008-2011 Jack Astor’s Front Street

Hostess/Trainer

•Store opening Team Quebec; delegated and supervised each hostess in French for the new store opening in Laval, Boisbriand.

•Host Trainer; communicated job description and responsibilities to the employees in order to fulfill their job requirements.

•Shift Leader; worked podium on event nights and ensured the team fulfilled designated responsibilities. Organized reservations and coordinated floor plans.

•Host Representative on the Business Associate Council; addressed relevant restaurant matters regarding all departments and worked towards improving our work community. The BA council also administered staff and other personnel events.

•Managed uniform inventory.

2007-2008 Extreme Fitness VIP, Toronto

Receptionist

•Responsible for greeting members and visitors, while monitoring access to the building.

•Provided information on fees, packages and offers, cashiering, and solving any inconveniences a guest may have.

•Administrative duties; document daily sales and activities, logging calls from prospect members, emailing and faxing written correspondence, prioritize reservations for VIP classes. Responsible for scheduling appointments with personal trainers and dietitian, collect feedback from members on our facility and services, document members concern and club equipment in need of repair, responsible for counting and maintaining accurate sales via guest passes, health services, membership sales, promotional passes.

•Trained in loss prevention; understanding legal obligations and how to prevent security risks and thefts.

VOLUNTEER EXPERIENCE

2008-2013 Plan Canada

•Financially sponsored a child from Ghana, Africa, as a private donor to help him and his family gain access to daily essentials.

2010-2012 War Child Canada

•Active advocate for two years for empowering and working with youth affected by war and to raise awareness for children's rights internationally.

2007-2009 MS Society of Canada

•Coordinated events to raise funds for individuals suffering from Multiple Sclerosis.

References Available Upon Request

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