General Manager

Imran Ullah Baig

Mobile: 009**-********

E mail:*************@*****.***

Doha, State Of Qatar

TOP MANAGEMENT PROFESSIONAL

Strategy Planning ~ Profit Centre Operations ~ General Management ~ Hotel Management

In the Hospitality sector across the Globe.

Certified Hospitality Administrator (CHA) Awarded by Swiss Hotel Educational Institute (Delhi, India)

Ex-Merwab Central Hotel & Spa 5*(Ex QATAR NATIONAL HOTEL) Doha, Qatar,

Since 1 Feb 2012 Till 15 March 2014. General Manager, 218 Rooms With 4 Food & Beverage Outlets

st th

AlSafa Hotel & Apartments- 5 *Doha, From 26th Jan 2009 Till Dec 2011, Pre Opening General Manager

282 Rooms & Apartments with 3 F&B Outlets.

GMW Hospitality Group Dubai From: 8th June 1993 Till December. 2008, Pre Opening Group General Manager

Asst. Food &Beverage, Food & Beverage Manager, Director Of Operations.

A seasoned professional with over 21 years of extensive experience in Strategy Planning, Hotel Operations, Training &

Development, Budgeting, Branding, Sales & Marketing & Guest Relationship Management in the Hotel/ Hospitality Industry .

A keen planner & strategist with track record of achieving Revenue, Profit & Business Growth objectives within start up and highly

competitive, rapid change environments.

Extensive experience in developing procedures, service standards and operational policies, with a proven track record of planning &

implementing effective control measures to reduce running costs of the unit. Boosted the revenues and streamlined workflow.

Proficiency in devising strategies to streamline operations; Food /Festivals; augment visibility & customer preference across the

career span.

Close co ordination of sales function for effective yield management and business development. Has hand on experience of sales

management, key account operations.

Experience in executing projects for setting up Hotels with accountability for strategic utilization& deployment of available resources

to achieve organizational objectives. Deft in monitoring projects, ensuring cost control within budgeted parameters.

Successful in building relationships with upper level decision makers; seizing control of critical problem areas with a customer

focused and performance driven attitude.

A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market

segments, promoting products for business excellence.

Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving

organizational goals.

Have Been instrumental in setting up of systems and procedures in 3 new projects and implementing KPI, SOP’s, SLA’s and

assessment & appraisal systems

Page no 1

CORE COMPETENCIES

General Management

Strategy Planning Hotel Operations New Initiatives

Business Plans Policy Formulation Financial Management

HRD / Training System Implementation Executive Leadership

Profit Centre Management

Budgeting Cost Optimization Resource Planning & Utilization

Revenue Generation Funds Management Contract Management

Business Development Key Account Management Sales Promotions / Food Festivals

Client Servicing Restaurant Launches

Hotel Operations

Food & Beverage Operations Menu Planning Inventory Management

Banquet Planning Hygiene Standards Cost Control / Reductions

Procurement Front Office Operations Quality Assurance

Guest Satisfaction Housekeeping Administration

SOP’s Serviced Hotel & Apartment Operations

CAREER FEATURES

Selected Results:

Played a pivotal role in Pre Opening, General Management, Customer & Member Services, Training and HRD systems

Implementation, Budgeting and Financial Control, Liaison with Time Share Reservations and Hotel Sales Divisions.

Distinction in implementation of F&B Control Systems, Cost Control Procedures, Menu Planning and Costing, Customer Interaction

and Feedback Analysis.

Successfully handled following responsibilities:

F&B Business generation by implementing innovative business ideas.

Development and generation of Conference and Banquet, and also for Corporate & Agency Clientele for Rooms through

focused sales initiatives.

Ensured strict Financial Control to achieve clearance of Old Statutory & Non Statutory Dues, achieving lower breakdown rates for old

machinery through Preventive maintenance and Repairs.

Significantly reduced Electrical Costs by 15% in past 3 months.

Key role in implementation of PL lamp replacements on equal monthly installments through supplier.

Appreciably improved on Room Maintenance, implemented HOD – Staff Training Programs, improved Customer Services by

increasing staff sensitivity towards customer needs and increasing interaction between HOD’s and Customers.

Played a major role in augmenting conference and seminar business at the hotel multi fold, Creates an operating environment that

assures consistent guest satisfaction .

Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates

corrective action.

Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective

action.

Page no 2

Develops accurate and aggressive long and short range financial objectives consistent with the Company's mission statement.

Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

Establishes and maintains a pro active human resource function to ensure employee motivation, training and development, wage and

benefits administration, and compliance with established labor regulations.

Maintains an appropriate level of community public affairs involvement.

Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

Implements and maintains effective open door communication system that crosses departmental lines in order to reach all employees.

Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws,

ordinances, regulations, and requirements by the Local Government Authorities.

Deals with the general public, customers, employees, and government officials with tact and courtesy.

Plans and organizes the work of others,Accepts full responsibility for managing an activity.

Selected Results:

Successfully handled following responsibilities:

F&B Business generation by implementing innovative business ideas.

Development and generation of Conference and Banquet, and also for Corporate & Agency Clientele for Rooms through

focused sales initiatives.

Ensured strict Financial Control to achieve clearance of Old Statutory & Non Statutory Dues, achieving lower breakdown rates for old

machinery through Preventive maintenance and Repairs.

Significantly reduced Electrical Costs by 15% in past 3 months.

Key role in implementation of PL lamp replacements on equal monthly installments through supplier.

Selected Results:

Increased occupancies from 32% (2001 2002) to 64% (2002 2003).

Successfully handled following responsibilities:

F&B Business generation by implementing innovative business ideas.

Development and generation of Conference and Banquet, and also for Corporate Clientele for Rooms through focused sales

initiatives.

Credited with turning Loss into profit

Was instrumental in Partial refurbishments in the property of Lobby,

Facilitated Staff Grooming and changed mind set resulting in higher productivity and reduction in staff strength from 143 to 107

(mainly managers resulting in high savings).

Core Member of Spearheading the

Company’s Business and Strategic Interests

with a focus to upgrade the

Facilities and services for its Long term Clientele under Vacation Ownership Concept. Involved in the

implementation of Cost Conscious Operations and maximization of Revenues.

Significant Highlights across the tenure with the organization include:

Key focus is on driving the achievement of goals through executing Business Plans geared towards capitalizing on horizontal /

vertical business opportunities; improvising on business systems as well as infrastructure, human resources and consumer insights.

Formulating strategic plans to enhance operations.

Page no 3

Conceptualizing and implementing strict measures in operating procedures and equipment centerlines to optimize resource/capacity

utilization.

Conceptualizing, planning & executing projects. Listing down the resource needs for projects, after considering the Budgetary

Parameters set.

Formulating Strategic Initiatives and Decision Making along with the leadership council using Business Intelligence with workforce

in various concerned/ allied departments.

Managing activities right from the conceptualization stage to execution; involving finalization of technical specifications, tendering,

procurement, scheduling, progress monitoring, site management, manpower planning.

Handling Operations; inclusive of formulating & implementing the department’s Standard Operating Procedures includes goals,

budgets, plans, administrative activities, etc.

Monitoring Food & Beverage Budgets, maintaining appropriate documentation, costs and inventory control for timely indenting of

supplies.

Played a key role in liaising with Reservations, Annual Contracts with Suppliers, standardizing of Amenities and Supplies, F&B

Control Systems, Cost control procedures, Menu Planning and Costing.

Pivotal in Customer Interaction and Feedback Analysis, MIS.

Facilitated strict Financial Control to achieve targets achieving lower breakdown rates for old machinery through Preventive

maintenance and Repairs.

Successfully implemented effective Maintenance and Cost Control Guidelines.

Was key player in the Partial Refurbishment of the Property (114 Rooms) and Change in d écor (189 Rooms) in 2007.

The renovation plan of 2004 for 91 Rooms was managed from Scratch till full planning, Financials, Time Line Management

etc.

Achieved all Commercial and Operational Budgets with significant increase in Revenues and savings in Expenses.

Undertaken eco logically friendly cost control methods & increased customer satisfaction.

With the Recessionary Market trends initiated cost optimization actions resulting in a saving of up to 22% Since Dec 2006

without affecting the quality of services.

Initiated Up selling and Pre arrival selling of F&B to ensure maximization and reduction in guests eating out of the Hotel.

Drove initiatives towards achievement of organizational goals, Chief responsibilities pertain to Business

Development, Sales, Administration, Operation, Associate Development, Appointment of Sales Staff and

devising appropriate strategy for various directives.

Managed effective Project & Pre Opening supervision and Status reporting to Head Office.

Successfully completed project on stipulated dates and was opened for business on schedule.

Successfully handled following responsibilities:

F&B Business generation by implementing innovative business ideas.

Development and generation of MICE business, and also for Corporate & Agency Clientele for Rooms through focused sales

initiatives.

Key role in F&B Team Formation, creating and implementing Business Plan for Carlton Tower Hotel, setting targets for the Sales

Team, Daily/ Monthly MIS on achievements and Annual Budgeting of Sales Targets, creation of Marketing Tools, Direct Mailing, Tele

Marketing, Control and Monitoring of sales calls by the Team members, Data base Creation of the Customers, Liaison with Unit sales

personals and General Managers, Customer Feedback analysis.

Achieved most of the Targeted Sales Figures, created beautiful Fact Sheets and Promotion Material for Property.

EDUCATION

Degree in Hotel Management

Page no 4

The Swiss Hotel Management

COMPUTER SKILLS

• Microsoft Word, Microsoft Excel

• Yield Management Systems, Central Reservation System

• Property Management System(PMS), Opera, IDS Fortune

• Daily Revenue System (DRS)

• Company issued internet browser, Company issued electronic mail

General Notes

Nationality : Indian (New Delhi)

Visa Status : Transferable Visa (NOC)

Driving License: Valid Qatari Driving License

Joining : Immediate Available

References

Mr. Waseef (DOS, Regency Group Doha)

Mobile: 009**-********

Dr. Clement (Managing Director G.R. Hospitality Doha)

Mobile: 009**-********

Mr. Gilani (General Manager Al Bandari Group Doha)

Mobile: 009**-********

Mr. Gagan (Director Of Revenue)

Mobile: 009**-********

Page no 5

Contact this candidate