Banking Professional

JOMA K DIGGS

Charlotte, NC 609-***-****

www.linkedin.com/in/diggsj ********@*****.***

Experienced Banking Professional

• 9+ years of relevant experience. Strong mortgage servicing experience as well as default background. Proficient in MS Office, MS Project, LPS and SharePoint Systems.

• Awarded Highest Satisfactory Grade by clients for issue response in 24-48 hours.

• Awarded scholarship and completed School of Mortgage Banking I course. EMPLOYMENT HISTORY

The Fountain Group for Ally Financial, Inc. (Contract) – Charlotte, NC 03/18 – 04/18 Servicing Oversight Analyst II

• Identified specific loan population for each monthly test and provide to the vendor for random sampling.

• Validated documents being requested from Sub-servicer for each monthly test were the appropriate documents needed for testing.

• Reviewed and confirmed Sub-servicer returned the requested documentation for each monthly test.

• Reviewed preliminary findings from each review and determined if the findings were valid.

• Reviewed preliminary findings with legal requirements vendor and Oversight Managers.

• Presented preliminary findings recommendations

Special Counsel, (Contract) Orlando, FL/Seattle, WA 09/15 – 08/17 Compliance Analyst – Mortgage Servicing and Anti-Money Laundering

• Performed various audits of mortgage loan servicing operations for regulatory compliance

• Evaluated, documented, and tested controls over several Servicing areas including Loss Mitigation, Escrow, Foreclosure, Collections, etc.

• Performed mortgage loan servicing audits according to CFBP guidelines and timelines.

• Reviewed a sampling of loans for Quality and Compliance with regulatory guidelines.

• Provided management with timely, meaningful information regarding quality and compliance based on audit findings.

• Identified, prevented and detected potential suspicious and/or unusual activities, transactions and/or customer behavior by performing transaction analysis, investigations, and monitoring account relationships.

• Executed AML Investigations utilizing several internal applications like Bridger Insight and Investigator Workbench, in addition to other supporting applications including search engines, social networks, and a proprietary database service like Accurint LexisNexis and prepared suspicious activity reports for BSA/AML management.

• Performed due diligence research of individuals, institutions and trust through LexisNexis and other internet tools

• Documented and reported investigation findings in the case management system. JOMA K DIGGS

Charlotte, NC 609-***-****

www.linkedin.com/in/diggsj ********@*****.***

CENLAR FSB, Ewing, NJ 11/09 – 09/15

Default Servicing Management Associate ‘12 – ’15

• Managed diverse client portfolio relative to default servicing while responding to inquiries, expediting issues, and reviewing reports to ensure high levels of service to the client.

• Contributed to both new client implementations and closings with responsibilities for loan boarding, on-site visits, plan management and recordkeeping.

• Notified management on trends, issues and discrepancies to ensure ongoing compliance while actively reducing risks related to monetary loss.

• Provided support on client portfolio conversions and de-conversions and organized audits on loans in relation to collections, loss mitigations and foreclosures.

• Communicated with clients while overseeing SharePoint issues and emails to ensure resolution and documentation on NOTS.

• Awarded Highest Satisfactory Grade by clients for issue response in 24-48 hours. Loss Mitigation Specialist & HAMP Counselor ‘10 – ‘12

• Provided innovative leadership to team members to encourage ongoing opportunities of growth and development.

• Communicated with delinquent borrowers to review various options to foreclosure, as well as discuss loss mitigation efforts and fees to clients, borrowers and attorneys.

• Conducted initial evaluations to determine client eligibility according to policies.

• Handled diverse mortgage portfolio of investors including Fannie Mae, Freddie Mac, and FHA and confirmed receipt of loan modification packages as necessary.

• Negotiated and drafted repayment plans to reinstate loans from foreclosure. Loan Servicing Consultant ‘09 – ‘10

• Managed a high volume of calls while evaluating status of mortgage payments and completed interviews on delinquent homeowners to ensure liability awareness.

• Notified borrowers of workout options including establishing repayment plans reflective of personal finances.

• Promoted for consistently exceeded required monetary and contact goals.

• Awarded scholarship and completed School of Mortgage Banking I course. EDUCATION CERTIFICATIONS

University of Phoenix, Philadelphia, PA 06/12

Master of Business Administration

DeVry University, North Brunswick, NJ 10/08

Bachelor of Science in Technical Management Accounting SKILLS/TECHNOLOGIES USED

• Proficient in Microsoft Office Suite

• Mortgage Servicing - Default

• Servicing Oversight

• Analytical and Problem Solving

• MSP and LPS

• Default Client Relations

• Mortgage Servicing Compliance

• OFAC/AML Compliance

Contact this candidate