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Customer Service Representative

Auburn Hills, MI
15.00 per hour
June 20, 2018

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**** ********* ******, ****** *****, MI 48326 (C) 248-***-****

Enthusiastic learner who, with the proper guidance and training, would like to re-enter the working world. The ideal atmosphere would have opportunities for career growth. Multitasking, organization and keeping a positive attitude are attributes I strive to maintain.

*Strong written and verbal communicator

*Positive and encouraging


*Fast learner

*Microsoft Office

*Customer Service

*Effective Time Management

*Problem Solving

Employment History

AUGUST 2017 – JUNE 2018

Customer Service Representative Sedgwick General Motors Call Center Southfield, Michigan

Assisted Employees with Disability, Worker’s Compensation and Family Medical Leave claims.

*New claim intake * Existing claim assistance * Payment assistance

APRIL 2016 – JULY 2017

Shift Supervisor Smashburger Rochester Hills, Michigan

Assisted in maintaining preparation and service areas in a sanitary condition Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas

*Cleaned and sterilized equipment and facilities *Trained kitchen staff on proper use of equipment

*Food handling, and portion sizing *Executed daily production lists and goals *Trained new employees

*Spoke with patrons to ensure satisfaction with food and service

*Monitored food preparation and serving techniques *Provided excellent customer service

*Cleaned and organized eating, service, and kitchen areas * Displayed enthusiasm and knowledge about the restaurant's menu and products


Paraprofessional Avondale School District Auburn Hills, Michigan

Supervised an average of 75 students in classrooms, halls, cafeterias, and playground. Pursued professional development continually by attending educational conferences and teacher training workshops. Assisted the classroom teacher in supervising snack time and indoor and outdoor play. Reported on student progress, behavior and social skills to teachers and principal.


Stay-At-Home Mom The Miracle House Auburn Hills, Michigan

*Home management and organization

*Weekly volunteering in my children's classrooms

*Auburn Elementary PTO Secretary

*Holiday Giving Tree Coordinator for Auburn Elementary for four years.

*Girl Scout Leader for two years


1988-1990 - Liberal Arts: Oakland Community College, Auburn Hills, MI Coursework included Sociology, Psychology and Humanities.

1993- 1994 - Cosmetology: Michigan College of Beauty, Troy, MI


*Nicole Davis, Sedgwick Claims Management Services, 248-***-****

*Tara Michalek, Smashburger, 248=825-0634

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