Luther Hayes

Raleigh, NC 646-***-**** ac5yag@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced, highly focused, and ambitious IT Administrator with 10 years of experience in committing to mixing cutting-edge technical skills and up-to-date industry knowledge in maintaining, installing, analyzing and repairing hardware, software peripherals and networks, coupled with unrivaled abilities to independently innovate ideal initiatives that provides and sustains great (end) user support; improve general employee/end-user performance, and maintain an accelerated personal growth path. A multi-dimensional IT specialist armed with strong logical and analytical skills and the effective competence needed to excel in the field of IT systems administration and also actualize the goals of an employer. Capable of quickly adapting to a changing and fast-paced environment, Flexible, and highly committed individual with excellent communication and interpersonal skills.

CAREER HIGHLIGHTS

Displayed exceptional tech-savvy by proficiently utilizing SharePoint and SCCM applications to track missing inventory of laptops/desktops company-wide, resulting in saving the company over $20000 in revenue using equipment that was still in warranty thereby reducing the need for purchase of new computers.

Implemented IT documentations at an operational level for fellow IT techs to refer when faced with the need for resolution of trouble tickets.

Created a New Hire process that streamlined the process that normally took two weeks down to three days for new users to have the equipment and software needed to start working.

Dependable team member with extensive expertise in identifying system requirements, implementation, and problem resolution.

Designated troubleshooter, adept at installing and troubleshooting local area networks, handling PC operations and configurations, and upgrading hardware/software.

Excellent communicator, equipped with interpersonal, verbal & nonverbal and written communication skills, and able to smoothly blend and interact with top management, peers, and customers to aid client retention and referral patronage.

Highly skilled with strengths in prioritizing and managing multiple tasks, while maintaining focus on major objectives to boost productivity.

CORE COMPETENCE

TECHNICAL QUALIFICATION

Thorough knowledge of Windows 2003/2008/2012 networking environment.

Fully proficient with Lan, Wan wireless building and cable installation and testing.

Extensive knowledge of Microsoft platforms (Win 7/10, Mac OSX, MS Exchange Server 2007/2010

In-depth knowledge of Active Directory 2008/2012 configuration and managing of OU’s, Groups and permissions.

Software: SAP, AirWatch, Citrix VPN, TCP/IP Configuration, MS Office 2007/10 Suite, Remedy and Jira Ticketing System, MS Lync, Webex/Skype, SCCM, Trend Micro Antivirus

Hardware: Hubs/Switches Router Racking, IBM compatible PC’s, Dell PowerEdge and HPProLiant Servers, NIC cards, Laptops, Printers, Ram, All Smart Phones, Wireless Routers

PROFESSIONAL/PERSONAL SKILLS

Process Improvement

Training & Development

Mac OS & Apple Administration

Hardware/Software Repair & Support

Troubleshooting

Cloud Computing

Project Management

Interpersonal Skills

Excellent Communication

Organization Skills

Analytical Skills

Relationship Building

Leadership and Teamwork

Attentive Listening

Decision Making

Problem-Solving

PROFESSIONAL EXPERIENCE

The Body Shop, Wake Forest, NC 12/2014 - 5/2017

System Support Admin

Resolved complex technical issues within the established timeframes while providing quality customer service.

Experienced in diligently delegating Active Directory permissions as needed.

Spearheaded the management of the MS Exchange server 2010.

Effectively provided support services for Mac OSX Laptop/Desktop.

Displayed outstanding Working knowledge of Windows Server 2008/2012 Infrastructure.

Regularly troubleshoot networking concepts such as TCP/IP, DNS, DHCP as required.

PROFESSIONAL EXPERIENCE Cont’d

Implemented effective security policies via group policy Objects and NTFS permission.

Effectively built and deployed images using SCCM and push software out to computers.

Supported Microsoft Office 365 applications suits.

Proficiently troubleshoot local and remote network access and connectivity issues for VPN and remote dial-in users.

Effectively managed SharePoint 2007; Computer IT Tracking of inventory of all equipment globally.

Eli Global, Durham, NC 3/2014 - 9/2014

IT Administrator

Provided adequate technical support in using the following Windows domain tools: Active Directory Users and Computers, Active Directory Services, Server Manager, Domain Group Policy Management.

Leveraged exceptional organization and prioritizing skill in balancing scheduled task with incident/service request workload.

Effectively managed the network connectivity throughout the company LAN/WAN infrastructure to maximize productivity.

Effectively managed, monitored, supported and maintained all IT Equipment, including but not limited to Windows Server 2008, Desktops, Laptops, Handhelds and Printers.

Effectively managed Office 365 for new and existing users.

Carefully tracked and effectively resolved all complex software/hardware related issues of significance pertaining to networking connectivity.

Displayed acute knowledge of TCP/IP, DNS, DHCP, and common protocols.

Effectively supported and managed Windows XP, Win 7 and Windows Server 2008.

Productively collaborated with the offshore team in providing adequate support needed, and to effectively manage Windows server related issues in a timely manner.

Ansell Healthcare LLC, Iselin, NJ 8/2012 - 6/2013

Systems Administrator

Performed migrations from Win XP to Windows 7 for 2000 plus users.

Utilized remote software for user support and troubleshooting.

Displayed extensive knowledge of VMware Server in discharging daily responsibilities.

Created and edited GPO’s, users and groups in Active Directory within the structure.

Significantly provided Mobile Messaging Support Activation, configuration, and setup of Windows Mobile devices, Smartphones, Blackberry devices, Palm devices and iPhone devices as needed.

Successfully migrated users from Lotus Notes 8 to MS Office 365, while providing adequate support and resolution on all issues as they arise.

Regularly performed wintel support, installation, and configuration.

Effectively provide Outlook 2003/2007 Client and OWA support.

Created ghost builds per department, test modification and tweak for deployment.

Responsible for Communications (VPN, Mobile devices, Video conferencing equipment, VOIP phones).

ADP, Roseland, NJ 1/2012 – 6/2012

Regional LAN Support Administrator

Imaged multiple workstations using MDT Scripting Tool.

Meticulously ran Queries in SCCM to determine Software Packaging and Computer System information.

Encrypted hardware using safeguard software and cache users accounts to the machine.

Diligently monitored and managed tickets in queue using CA Service Desk Manager.

Significantly supported users with Bomgar Remote Console v10.

Managed and configured Office 2010 suite.

Set up and configured connected backup users accounts on PCs.

Configured Avaya IP Agent for phone support.

Displayed extensive experience with utilizing Citrix, ICA Client management, and XenApp.

Shionogi Inc., Florham Park, NJ 6/2011 - 12/2011

IT Support Level II

Administered Active Directory departmental OUs, group memberships file permissions requests and Group Policy as needed.

Effectively utilized Configuration Manager Remote control in accessing users computers.

Regularly troubleshot Office 2010 Exchange connectivity issues and configuration.

Created, added, deleted, and configured user accounts in Active Directory.

System Center Configuration Manager 2003 software push to groups and users.

Assigned Windows file permission as requested.

EDUCATION

TCS Technical School, New York, NY

A+ Certification

REFERENCE

AVAILABLE UPON REQUEST

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