Manager Desktop Support
Resume:
KGOTSO LETELE
PERSONAL DETAILS
ID Number : 880-***-**** 082
Nationality : South African
Address : **** ******* ******
Dobsonville
Soweto
1863
Driving license : Code C1
Ethnic group : Black
Languages : Setswana, Sesotho, Siswati and English
E-mail : ***************@*****.***
Work email : ******.******@***.**.**
Contacts : 071-***-****
ACADEMIC QUALIFICATIONS
CTI Nelspruit Campus - 2008 -2010
Diploma in Information Technology
Milner High School - 2006
Grade 12
Professional courses / Training
Project Management
Networking concepts
Visual Programming Fundamentals
System Development Analysis
Database
A+
Business communication
Web design
Fundamentals of Computer Technology of Science (Pascal)
Object-oriented programming (Java),
Networking Technology (MSCE)
Computer Skills
Microsoft Office: Word, Excel, Access, Power Point Presentation
Basic C#
HTML
Basic Java
Hardware
Knowledge
Customer Service
HP, DELL, ASUS, Lenovo, TOSHIBA hardware
Own desktop support related processes, including ordering and purchasing.
Root-cause analysis
•Microsoft XP/7/8 and Mac OS
•Microsoft Office 2000 - 2013
• Microsoft Windows Server 2003
• Microsoft Active Directory, DNS, DHCP
• Knowledge of IP networks, routing, switching
• Good PC hardware and software skills
• Google Apps
• VNC
• Knowledge of printers and network printers
• Knowledge of wireless networks
• General networking
WORK EXPERIENCE
EOH
Field Support Engineer
08 May 2015 to present
Projects : EOH JHB
1.SASSA
Duties:
Make sure that my team records accurate information of audited assets.
Maintain computerized audit software.
Prepare audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions
Follow up on audit findings to ensure that management has taken corrective action(s).
2.Department Of Justice
Duties:
Install and configure Kofax software
Install and configure Futjie scanners
Make sure that all team members are on par with the work schedule
Assist teammates which are struggling with the software configurations
Make sure that all relevant paper work is sign by the department’s head and email it back to Line manager.
3.NPA
Duties:
Installation and configuration of standalone printers
Migration of emails from Groupwise to Outlook
4.Gems
Duties:
Make sure that my team records accurate information of audited assets
Prepare audit finding memoranda and working papers to ensure that adequate documentation exists to support the complete audit and conclusions
Make sure that all network connections are working accordingly
Ensure that all printing devices are working accordingly
5.Broll
Duties:
Installation and configuration of standalone printers
Migration of emails from Groupwise to Outlook
Reference
Name : Mr Denzil Rinkwest
Relationship : Line Manager (Johannesburg)
Contact Number : 084-***-****
Email : *********@***.**.**
EOH Nelspruit (SASSA Contract)
Duties:
In charge of 7 SASSA sites
Ensure that all SASSA stack softwares are installed and up-to-date
Handling incoming incidents via the phone / e -mail promptly and effectively
Diagnosing and resolving a wide range of technical issues over the phone and remotely
Configuring e-mails i.e GroupWise and MS Outlook
Repairing broken printers and computers which are already out of warranty if need be
Answering & responding to all calls & requests within set SLA
Provide troubleshooting and configuration support for client desktop and networking environment
Installing new printers, laptops and Desktops
Data migration from one PC/Laptop to the new one
Assist other team members in their respective sites in order to achieve monthly SLA target
Provide preventative maintenance on a 2 months basis on all sites
Take over from SDM when he is on leave an act on his behalf
Assign calls to other field technicians
Provide report during meeting on some of the challenges that occurred
Liaising with 3rd party contractors/suppliers/vendors
Accomplishments
Team leader at EOH Johannesburg
Top Filed Support Engineer for 5 months in EOH Nelspruit
Acting Service Delivery Manager in EOH Nelspruit
Reference:
Name : Mr Bonginkosi Shiba
Relationship : Service Delivery Manager (Nelspruit)
Contact Number : 071-***-****
Email : **********.*****@***.***
Compupos
Junior IT Technician
29 September 2014 to 28 January 2015
Reason for leaving
Working condition were unsafe
Duties
Build POS machines:
Touch machines for for fast food outlets and Restuarants
Normal point of sale machines for clothing stores or spa’s
Make sure POS software is installed correctly and is updated
Repair or replace broken hardware i.e Power suppliers, hard drives, monitors, receipt printers
Go to clients site to assist with network configurations or hardware problems
Go to Makro stores to to go deliver POS softwear and hardware and also check sales on which product (4POS) is selling better and which is not.
Reference
Name : Mr Victor Mutandwa
Relationship : Senior Technician
Contact Number : 076-***-****
Email : **********@*****.***
Jetline.com - Klerksdorp
Counter Attendant & Driver
1 June 2013 to 28 January 2014
Reason for leaving
Family responsibilities.
Duties
Print out documents to customers
Desktop Support
Upgrading Operating systems
Installing required software and antivirus update
Setting up email (Microsoft Outlook 2007 and Outlook 2010)
LAN troubleshooting
Assisting in internet access and email
Troubleshooting printer and email related problems
Bind books
Enlarge Pictures and edit them if required
Fax documents
Delivering and collecting merchandise to customers and vendors.
Scan and email documents for customers
Make sure the server is up-and-running smoothly and also the Pastel system
Manage the shop when the manager is on leave
Mentor new employees
Reference
Name : Mr JP Engelbrecht
Relationship : Manager
Contact Number : 076-***-****
Work Tel : (018-***-****/73
Email : **********@*******.**.**
Department Of Public Works, Roads, and Transport - Nelspruit
IT Technician (Intern)
1 October 2010 to 30 September 2011
Reason for leaving
Internship contract ended.
Duties
Responsible for taking incoming calls & providing efficient customer support for all 1st Line issues relating to Desktops, Laptops and peripherals. Supporting over 200 users & on average answering more than 20 IT calls a day.
Providing technical support over the phone to all IT users
Handling incoming incidents via the phone / e -mail promptly and effectively
Diagnosing and resolving a wide range of technical issues over the phone
Updating support documentation
Configuring e-mails i.e GroupWise and MS Outlook
Answering & responding to all calls & requests within agreed time scales.
Keeping customers/ end-user updated as to progress
Installing and maintaining Desktop OS.
Installing transversal systems(BAS, Logis and Persal)
Provide troubleshooting and configuration support for client desktop andnetworking environment
Liaising with 3rd party contractors/suppliers/vendors.
Managed domain access and privileges
Professional strengths
Good interpersonal skills, works well with others and motivates and encourages
Self-motivated with a high personal
Well organised, good planner and time manager
Used to working under-pressure and meeting deadlines
Active and dynamic approach to work
Willing to learn and adapt to changing environments
Excellent listener and communicator and conveys information verbally in writing
Comprehensive knowledge and experience in desktop hardware and software support.
Sound experience with, and knowledge of, basic networking.
Ability to build trust an credibility with managers and employees
Reference
Name : Mr. Kenneth J Sithole
Title : IT Data Technologist
Relationship : Supervisor
Contact Number : 076-***-****
Work Tel : (013-***-****
Email : *********@***.***.**
Contact this candidate