Account Manager ~ Compliance Analyst

Industry Preference: Finance ~ Insurance

QUALIFICATIONS PROFILE

Hands-on and customer-focused professional, with wide-ranging experience in corporate relations, health services, human resources, and security services. Equipped with strong ability to provide utmost support to senior-level professionals. Skilled at organizing collected information, developing work methods and processes, as well as optimizing workflow to ensure productivity. Leverage exceptional interpersonal, problem-solving, and critical thinking skills in driving efficiencies and accomplishing organizational goals.

AREAS OF EXPERTISE

Project Management

Customer Needs Analysis

Client-Focused Solutions

Asset Management

Research and Data Analysis

Administrative Support

RELEVANT EXPERIENCE

PayFlex Systems USA, Inc. Omaha, NE

Customer Service Representative 2013–Present

Customer Service Representative (Contracted to Cornerstone Staffing) 2013

-Collect needed customer information by utilizing internal technical tools to address inquiries and solve account matters

-Showcase expertise and knowledge of products and processes when replying to customer questions

-Exhibit interest and empathy for the caller’s situation through active listening to customer’s concerns

-Deliver constant support to Senior Customer Service Representative and Supervisor

-Formulate practical problems and deal with various concrete variables through analysing and interpreting procedures and documents

PayPal La Vista, NE

Fraud Agent 2007–2012

-Assume full accountability in going over accounts for indications of irregular activity

-Took responsibility in attending to customer inquiries and implementing suitable procedures to resolve account issues

-Assure standard and anticipated activity through evaluation of customer profile and voluminous amount of data

-Frequently demonstrated good judgment and decision making in regards to case investigations

-Stated patterns or irregularities and gave feasible ideas in order to intercept frauds and lessen chargebacks

OTHER EXPERIENCE

Lincoln Regional Center Lincoln, NE

Mental Health Security Specialist II 2012–2013

Remedy Intelligent Staffing Omaha, NE

Assistant Underwriter 2012

EDUCATION

Bachelor of Science in Criminology and Criminal Justice, 2006

University of Nebraska Omaha Omaha, NE

AWARD

Aetna Certified Writer

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