Customer Service Front Desk

SHE LANG HAMILTON

**** ******** • Dallas, TX ****8 • 210-***-**** • *********@*****.***

summary

Hospitality professional with over five years’ experience in customer service, staff development, and revenue management. Strong history of providing customers with comprehensive services and resolving complex issues to grow business relationships. Highly developed interpersonal skills used to effectively communicate with diverse populations.

experience

2012 – Present Toyota Manufacturing, TMMTX San Antonio, TX

Assembly Team Member

Perform +532 daily inspections on interior and exterior paint for new Tundra and Tacoma trucks, adhere to quality standards and established production rate as defined by customer demand

Define and improve standard work operations to provide quality products for customers

Prioritize, schedule, and execute workflow processes; resolve issues and repair defects to meet designated specifications

Mentor and manage new team members, provide equipment training while maintaining safe working environment and adhering to company policies/procedures

2012 – 2012 Residence Inn Hotel San Antonio, TX

Housekeeper

Ensured all housekeeping activities for 200 room hotel were carried out professionally and at the highest level of customer service

Responded to guest requests, delivered items to rooms, and resolved housekeeping issues per company policies and procedures

Answered inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions

2005 – 2007 Hyatt Regency Hotel Kansas City, MO

Housekeeper

Created positive guest experiences by maintaining cleanliness of 500 hotel rooms, responded to special requests, and implemented high-quality customer service standards

Identified and explained room features to guests; supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest

Trained and oversaw new employees, resolved housekeeping issues and notified manager as needed

2000 – 2004 Buffalo Bills Hotel and Casino Las Vegas, NV

Front Desk Agent, Rack Clerk

Managed front desk of 1,246 room hotel and casino, delivered exceptional customer service including checking guests in/out, answering phone calls and responding to special requests

Oversaw front desk bank, ensured monetary accuracy, printed tour/bus log reports, and maintained guest logs

Developed thorough knowledge of hotel staff, room locations, room rates, amenities and selling strategies

Directed and managed tour bus groups, printed reports and closed out casino accounts

Promptly responded to all guest-related concerns including resolving complaints to ensure satisfaction

Oriented and monitored new employees, adhered to company policies and procedures

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